# Missing Zoom Recording - "double\_click\_to\_convert" file is missing

**URL:** <https://devforum.zoom.us/t/missing-zoom-recording-double-click-to-convert-file-is-missing/108176>\
**Category:** Cloud Recordings\
**Tags:** recording\
**Created:** [April 18, 2024, 3:47pm UTC](https://devforum.zoom.us/t/missing-zoom-recording-double-click-to-convert-file-is-missing/108176 "2024-04-18T15:47:41Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![vguillem](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vguillem/32/58832_2.png) [@vguillem](https://devforum.zoom.us/u/vguillem)\
**Post date:** [April 18, 2024, 3:47pm UTC](https://devforum.zoom.us/t/missing-zoom-recording-double-click-to-convert-file-is-missing/108176/1 "2024-04-18T15:47:41Z")

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Yesterday I had an important interview recorded from a meeting that I was the creator and host of on a desktop logged into my account. The computer shut down in the middle of the recording, and the participant stayed in the meeting, and I re-joined on another computer and re started the recording. After the interview, no recording was converted, and no “double\_click\_to\_convert” file was created. I am desperately trying to recover the recording and have exhausted as many troubleshooting options as I can find. I called zoom support but my account cannot receive live phone assistance. I need to know how to recover this file!!!