# Mobile App/Zoom SDK Timeout

**URL:** <https://devforum.zoom.us/t/mobile-app-zoom-sdk-timeout/44559>\
**Category:** Meeting SDK\
**Created:** [March 1, 2021, 7:41pm UTC](https://devforum.zoom.us/t/mobile-app-zoom-sdk-timeout/44559 "2021-03-01T19:41:09Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![jeremey.burton](https://avatars.discourse-cdn.com/v4/letter/j/ce73a5/32.png) [@jeremey.burton](https://devforum.zoom.us/u/jeremey.burton)\
**Post date:** [March 1, 2021, 7:41pm UTC](https://devforum.zoom.us/t/mobile-app-zoom-sdk-timeout/44559/1 "2021-03-01T19:41:09Z")

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**Description**  
The timeout for the MyChart Mobile (LiveWell) App was changed from 20 minutes to 60 minutes in order to make sure patients were not getting kicked out of LiveWell/Zoom visits. Is there a way we could force the session to stay open while the Zoom visit launched by the Zoom SDK was active, Is there a solution to keep the App Active so it does not timeout while the zoom video visit is being conducted?

**Which Client Mobile SDK version?**  
On Android we are using [v5.2.42043.1112]  
and in iOS we are using [v5.2.42037.1112]

**Screenshots**  
If applicable, add screenshots to help explain your problem.

**Smartphone (please complete the following information):**

- Device: Android and iPhone App

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**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\
**Post date:** [March 1, 2021, 11:24pm UTC](https://devforum.zoom.us/t/mobile-app-zoom-sdk-timeout/44559/2 "2021-03-01T23:24:54Z")

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Hey @jeremey.burton,

Thanks for using the dev forum!

To make sure I am understanding you correctly, is the app timing out or the Zoom meeting timeout?

Thanks!  
Michael

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**Author:** ![jeremey.burton](https://avatars.discourse-cdn.com/v4/letter/j/ce73a5/32.png) [@jeremey.burton](https://devforum.zoom.us/u/jeremey.burton)\
**Post date:** [March 2, 2021, 1:33pm UTC](https://devforum.zoom.us/t/mobile-app-zoom-sdk-timeout/44559/3 "2021-03-02T13:33:49Z")

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The app times out because Zoom never tells it to stay alive/active. That is what we are hoping for is a solution where Zoom can report back to our app to tell it it is still active. Thank you for the reply.

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**Author:** ![jon.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jon.zoom/32/13495_2.png) [@jon.zoom](https://devforum.zoom.us/u/jon.zoom)\
**Post date:** [March 2, 2021, 10:22pm UTC](https://devforum.zoom.us/t/mobile-app-zoom-sdk-timeout/44559/4 "2021-03-02T22:22:35Z")

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Hi @jeremey.burton,

Is there an SDK error code at a certain point that you are seeing which indicates something timed out? Apologies, but it is still not clear what specifically within your app is timing out.

Thanks!

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [April 2, 2021, 8:23am UTC](https://devforum.zoom.us/t/mobile-app-zoom-sdk-timeout/44559/5 "2021-04-02T08:23:10Z")

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Closed on April 2, 2021, 8:23am UTC

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