# Mute/Unmute Issues **URL:** \ **Category:** Web\ **Created:** [July 29, 2020, 10:34pm UTC](https://devforum.zoom.us/t/mute-unmute-issues/25652 "2020-07-29T22:34:29Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![erichhansen](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/erichhansen/32/4330_2.png) [@erichhansen](https://devforum.zoom.us/u/erichhansen)\ **Post date:** [July 29, 2020, 10:34pm UTC](https://devforum.zoom.us/t/mute-unmute-issues/25652/1 "2020-07-29T22:34:29Z")
**Description** After we upgraded to the 1.7.10 release we noticed that the mute and unmute behavior had changed. Now it seems that the only option for hosts is to request to unmute (before it seemed to just unmute the audio). This happens even if the host mutes a user (which is common when a participant has a lot of background noise). It causes a lot of confusion when less tech-savvy participants struggle to unmute themselves and the host cannot intervene. The mute all complicates this a bit as well. Selecting mute all and not allowing participants to unmute still does not allow the host to unmute, only request to unmute. Unmute all also no longer seems to be an option. In general, it seems that if the host mutes a participant, the host should be able to unmute that participant. Is it possible to add an option to force unmute of a participant? Is there another workaround for this issue? **Which version?** This is seen in the sample app for 1.7.10. **Screenshots** Request to Unmute Modal ![Screen Shot 2020-07-29 at 6.29.02 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/7/7a85b472b116f75639dcdf4453cd731d0ab3dc0b.png) Participant cannot unmute themself nor can the host. The host can only “Ask to Unmute” ![Screen Shot 2020-07-29 at 6.31.53 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/7/73937481f80b1198877d13019d88d4bd6064fe41.png) ---
**Author:** ![nvivot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/nvivot/32/4489_2.png) [@nvivot](https://devforum.zoom.us/u/nvivot)\ **Post date:** [July 30, 2020, 2:31am UTC](https://devforum.zoom.us/t/mute-unmute-issues/25652/2 "2020-07-30T02:31:10Z")
+1 May i add that this ‘Mute all’ or ‘Mute myself’ button is bugged. Mute all: When entering the meeting for the first time, the host has the possibility to click on Mute All participants. When doing that, a popup is shown with the option for participants to unmute themselves as checked. This is actually bugged as when doing so, participants **cannot** unmute themselves. The host has to send a request to unmute. After that, if the host click again on mute all, the popup show up but this time with the option unchecked… - Mute myself (for non host): ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/5/557dfe6f68997c1ac555d4ca6e44fcef52872999.png) When the host has applied a bugged Mute All with participant not being allowed to unmute themselves, then when a participant mute himself he is not able to unmute himself anymore ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/b/b800e6c334b4eabbad263ac50d4b0f0d8ae435b2.png) ---
**Author:** ![harish.venkataraman](https://avatars.discourse-cdn.com/v4/letter/h/22d042/32.png) [@harish.venkataraman](https://devforum.zoom.us/u/harish.venkataraman)\ **Post date:** [July 31, 2020, 9:14am UTC](https://devforum.zoom.us/t/mute-unmute-issues/25652/3 "2020-07-31T09:14:42Z")
+1 We would like to know if there is a way to override this behaviour? Certainly not all applications need this. We in our application want our host to mute and unmute the participant when ever they want to. If there is any background noise for a participant they can go forward and mute them. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 3, 2020, 7:31pm UTC](https://devforum.zoom.us/t/mute-unmute-issues/25652/4 "2020-08-03T19:31:21Z")
Hey @nvivot, @erichhansen, @harish.venkataraman, Due to privacy, we decided to remove the option for the host to unmute participants. > **[Mute All And Unmute All](https://support.zoom.us/hc/en-us/articles/203435537-Mute-All-And-Unmute-All)** > > You can mute all participants that are already in the meeting as well as new participants joining the meeting.  > > Select Manage Participants > > Select Mute All > > You will be prompted to Allow participa... Thanks, Tommy ---
**Author:** ![nickmel](https://avatars.discourse-cdn.com/v4/letter/n/eb8c5e/32.png) [@nickmel](https://devforum.zoom.us/u/nickmel)\ **Post date:** [August 3, 2020, 8:53pm UTC](https://devforum.zoom.us/t/mute-unmute-issues/25652/5 "2020-08-03T20:53:42Z")
Hi @tommy was there any advance notice that this change was coming? I like to be on the lookout for any similar future changes. ---
**Author:** ![nvivot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/nvivot/32/4489_2.png) [@nvivot](https://devforum.zoom.us/u/nvivot)\ **Post date:** [August 3, 2020, 11:25pm UTC](https://devforum.zoom.us/t/mute-unmute-issues/25652/6 "2020-08-03T23:25:25Z")
@tommy I understand you change some behavior according to features or what you think is the best. But as usual, the problem is: - You did notifying your clients (us) in advance as this had definitely an impact on our applications - (unfortunately i have to point this here) you have introduced bug ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 4, 2020, 6:39pm UTC](https://devforum.zoom.us/t/mute-unmute-issues/25652/7 "2020-08-04T18:39:32Z")
Hey @nickmel, @nvivot From the product side yes on our blog and changelog: > **[New updates for May 17, 2020](https://support.zoom.us/hc/en-us/articles/360043673571-New-updates-for-May-17-2020)** > > Note: The information in the past release notes may have been superseded by subsequent release notes. Please review all current release notes carefully. > New updates for the Zoom client > For full not... > **[Zoom Product Updates: Restricted Screen Sharing by Default, Consent for...](https://blog.zoom.us/restricted-screen-sharing-by-default-consent-for-unmuting-waiting-room-audio-alert/)** > > We announced several recent security updates and user interface enhancements from the product team this week. Here's a roundup of the main security changes. Apologies for the inconvenience, we are working on communicating changes better in the future. Thanks, Tommy ---
**Author:** ![ZoomFan](https://avatars.discourse-cdn.com/v4/letter/z/5e9695/32.png) [@ZoomFan](https://devforum.zoom.us/u/ZoomFan)\ **Post date:** [August 6, 2020, 2:16am UTC](https://devforum.zoom.us/t/mute-unmute-issues/25652/8 "2020-08-06T02:16:01Z")
I’m lost about where this “feature” stands. May 22, Zoom launches this “feature” of not allowing unmuting of others by the host. May 26, Zoom launches version 1.7.8. July 29th, @erichhansen upgrades to 1.7.10 and notices the new “feature”. We’re currently on 1.7.8 and getting ready to update to 1.7.10. BUT… I’m pretty sure the hosts in our meetings are able to unmute individuals. It’s kind of at the core of what we do. So I’m not sure what this is referring to. So I don’t understand this timeline. How come we are still able to unmute non-hosts on 1.7.8, and conversely why is @erichhansen only seeing this affect him in 1.7.10. Are we suddenly going to see this become an issue when we upgrade to 1.7.10? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 6, 2020, 5:21pm UTC](https://devforum.zoom.us/t/mute-unmute-issues/25652/9 "2020-08-06T17:21:41Z")
Hey @ZoomFan, You now need participants consent when unmuting them due to privacy. The Web SDK has a different release schedule than the Zoom App which is what is mentioned in those articles I shared above. Thanks, Tommy ---
**Author:** ![ZoomFan](https://avatars.discourse-cdn.com/v4/letter/z/5e9695/32.png) [@ZoomFan](https://devforum.zoom.us/u/ZoomFan)\ **Post date:** [August 6, 2020, 6:03pm UTC](https://devforum.zoom.us/t/mute-unmute-issues/25652/10 "2020-08-06T18:03:07Z")
Thanks @tommy. This is a showstopper for us. We cannot ask our meeting attendees to unmute themselves - it just is not possible for them. These latest “privacy features” are completely changing the zoom product and making it unusable for us. Having the recaptcha turned off was appreciated, but now not allowing the host to unmute users who have not muted themselves - is a major problem. Is there any setting that allows us to turn this off? In other words, can we allow our host to unmute users that they have muted? Or in more other words, can we allow our host to unmute users who have not muted themselves? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 7, 2020, 6:10pm UTC](https://devforum.zoom.us/t/mute-unmute-issues/25652/11 "2020-08-07T18:10:17Z")
Hey @ZoomFan, I understand the inconvenience here. Feel free to share this feedback directly with our product team here: [zoom.us/feed](http://zoom.us/feed) or [support.zoom.us](http://support.zoom.us). Thanks, Tommy ---
**Author:** ![ZoomFan](https://avatars.discourse-cdn.com/v4/letter/z/5e9695/32.png) [@ZoomFan](https://devforum.zoom.us/u/ZoomFan)\ **Post date:** [August 7, 2020, 7:00pm UTC](https://devforum.zoom.us/t/mute-unmute-issues/25652/12 "2020-08-07T19:00:36Z")
Thanks @tommy. I submitted the feedback there. I can barely get a response from our account exec, so I’ll just assume that the feedback has gone into a black hole and the months we’ve spent integrating zoom has been for nothing ☹ (I must say that this forum is the only part of Zoom that seems to function like a normal business who cares for their clients. You guys are great. Thanks.) ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 10, 2020, 6:31am UTC](https://devforum.zoom.us/t/mute-unmute-issues/25652/13 "2020-08-10T06:31:05Z")
Hey @ZoomFan, Thanks for sharing your feedback. It will help our product team and upper management hear you and other developers/customers who were impacted by this change. That being said, is there anything I can do to make your integration experience better? Also, thanks for the compliment, our team and every team at Zoom is working their hardest to support all our customers and users. -Tommy ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [August 20, 2020, 6:31am UTC](https://devforum.zoom.us/t/mute-unmute-issues/25652/14 "2020-08-20T06:31:09Z")
Closed on August 20, 2020, 6:31am UTC This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.