# My Double\_click\_convert.zoom file not functioning. Help me please!

**URL:** <https://devforum.zoom.us/t/my-double-click-convert-zoom-file-not-functioning-help-me-please/15518>\
**Category:** macOS\
**Created:** [April 30, 2020, 12:03am UTC](https://devforum.zoom.us/t/my-double-click-convert-zoom-file-not-functioning-help-me-please/15518 "2020-04-30T00:03:38Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![najib](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/najib/32/7325_2.png) [@najib](https://devforum.zoom.us/u/najib)\
**Post date:** [April 30, 2020, 12:03am UTC](https://devforum.zoom.us/t/my-double-click-convert-zoom-file-not-functioning-help-me-please/15518/1 "2020-04-30T00:03:38Z")

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I have problem with the file, nothing happened when double click the file…Does Anyone know how to solve this?

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**Author:** ![carson.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/carson.zoom/32/785_2.png) [@carson.zoom](https://devforum.zoom.us/u/carson.zoom)\
**Post date:** [May 2, 2020, 6:03am UTC](https://devforum.zoom.us/t/my-double-click-convert-zoom-file-not-functioning-help-me-please/15518/2 "2020-05-02T06:03:15Z")

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Hi najib,

Thank you for the post. If you are facing issues when converting local recording, you may refer to the support page for more info:

- [https://support.zoom.us/hc/en-us/articles/201362473-Local-recording](https://support.zoom.us/hc/en-us/articles/201362473-Local-recording)
- [https://support.zoom.us/hc/en-us/articles/201362753](https://support.zoom.us/hc/en-us/articles/201362753)

If you are still facing issues with the recording conversion process, as this component is out of the scope of Zoom Marketplace(which is this forum for), please contact Zoom support at [https://support.zoom.us/hc/en-us/articles/201362003](https://support.zoom.us/hc/en-us/articles/201362003) and one of the Zoom experts will be happy to assist you.

Thank you!

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<div class="post-metadata">

**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 9:01pm UTC](https://devforum.zoom.us/t/my-double-click-convert-zoom-file-not-functioning-help-me-please/15518/3 "2020-08-21T21:01:12Z")

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Closed on August 21, 2020, 9:01pm UTC