# Need help on zoom

**URL:** <https://devforum.zoom.us/t/need-help-on-zoom/45104>\
**Category:** API and Webhooks\
**Created:** [March 8, 2021, 5:13am UTC](https://devforum.zoom.us/t/need-help-on-zoom/45104 "2021-03-08T05:13:16Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![jhond1762](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jhond1762/32/21890_2.png) [@jhond1762](https://devforum.zoom.us/u/jhond1762)\
**Post date:** [March 8, 2021, 5:13am UTC](https://devforum.zoom.us/t/need-help-on-zoom/45104/1 "2021-03-08T05:13:16Z")

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Hi,  
I am a dentist and I and a professor. I am teaching my students through this platform because of COVID-19. At the start, it was working well, but now whenever I am taking a class my video and audio freezes. I have to restart the whole lecture again to get it work. What can be the problem is, Can anyone guide me?

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [March 8, 2021, 6:57pm UTC](https://devforum.zoom.us/t/need-help-on-zoom/45104/2 "2021-03-08T18:57:47Z")

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Hey @jhond1762 ,

Please reach out to [support.zoom.us](http://support.zoom.us) for general Zoom issues. 🙂

Thanks,  
Tommy

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**Author:** ![jhond1762](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jhond1762/32/21890_2.png) [@jhond1762](https://devforum.zoom.us/u/jhond1762)\
**Post date:** [March 12, 2021, 5:12am UTC](https://devforum.zoom.us/t/need-help-on-zoom/45104/3 "2021-03-12T05:12:15Z")

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Thanks, Tommy for guidance. I will contact with support soon[,](http://ihomedental.com/) and hope find the solution.

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [March 12, 2021, 7:42pm UTC](https://devforum.zoom.us/t/need-help-on-zoom/45104/4 "2021-03-12T19:42:34Z")

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Happy to help! 🙂

-Tommy

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [April 12, 2021, 5:43am UTC](https://devforum.zoom.us/t/need-help-on-zoom/45104/5 "2021-04-12T05:43:29Z")

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Closed on April 12, 2021, 5:43am UTC

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