# Need help with Video SDK app **URL:** \ **Category:** Web\ **Tags:** video-sdk\ **Created:** [August 7, 2026, 12:01pm UTC](https://devforum.zoom.us/t/need-help-with-video-sdk-app/145384 "2026-08-07T12:01:13Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![India1](https://avatars.discourse-cdn.com/v4/letter/i/3be4f8/32.png) [@India1](https://devforum.zoom.us/u/India1)\ **Post date:** [August 7, 2026, 12:01pm UTC](https://devforum.zoom.us/t/need-help-with-video-sdk-app/145384/1 "2026-08-07T12:01:13Z")
I’m the account owner/admin trying to set up the **Zoom Video SDK** (sessions + transcript + webhooks), but I cannot create a Video SDK app or get credentials, and I need pricing clarity before proceeding. **Problem:** - Marketplace \> Develop \> Build App only shows **General / S2S OAuth / Webhook Only**. There is no “Video SDK” app type anywhere in my console. - The only SDK-related path pushes me to **“SDK Universal Credit” at Rs 10,000/mo**. The Build Platform page also says _“a new account is required for both new and existing customers.”_ **Please confirm, directly:** 1. Is Rs 10,000/mo the actual **MINIMUM** I must pay before I can use Video SDK at all? Or am I in the wrong flow and is there a lower-cost/free way to start? If so, guide me to the correct path. 2. Is there any **free/trial tier** left (e.g. the old free session-minutes)? Yes or No. 3. Where exactly do I get the **Video SDK Key/Secret** — do I receive it only after paying? Right now I see no option to create a Video SDK Build App. 4. _“A new account is required”_ — does this create a **SEPARATE account** from my current admin login, and how does that affect it? ## To Reproduce 1. Sign in as account admin. 2. Go to **Marketplace \> Develop \> Build App**. 3. Only General / S2S OAuth / Webhook Only are offered — no Video SDK. 4. SDK path redirects to **“SDK Universal Credit” Rs 10,000/mo** checkout. ## Troubleshooting Routes Confirmed I am the account admin. Checked Build App and Manage areas; Video SDK app type does not appear. Support chat looped without resolving. ## Device - **Device:** Windows PC - **OS:** Windows 11 - **Browser:** [e.g. Chrome / Edge] ---
**Author:** ![viktoriya](https://avatars.discourse-cdn.com/v4/letter/v/958977/32.png) [@viktoriya](https://devforum.zoom.us/u/viktoriya)\ **Post date:** [August 10, 2026, 12:24pm UTC](https://devforum.zoom.us/t/need-help-with-video-sdk-app/145384/2 "2026-08-10T12:24:06Z")
The Video SDK option doesn’t appear because Zoom changed its onboarding process. The phrase “new account” refers to a separate Build Platform, not linked to your admin login, which is why the option isn’t visible. Regarding pricing, I’m being honest: there used to be a free tier of minutes, but things are changing now, and only their sales department can confirm the exact minimum. The forum is a community site, so contact developer sales for pricing information. Have you tried separate registration? ---
**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\ **Post date:** [August 10, 2026, 12:39pm UTC](https://devforum.zoom.us/t/need-help-with-video-sdk-app/145384/3 "2026-08-10T12:39:06Z")
@India1 this is the account you should sign up for [Create Zoom Build Platform account - Build - Zoom Developer Docs](https://developers.zoom.us/docs/build/account/) If you signed this up with your existing zoom account, it will show up as a sub-account in [zoom.us](http://zoom.us) ---
**Author:** ![India1](https://avatars.discourse-cdn.com/v4/letter/i/3be4f8/32.png) [@India1](https://devforum.zoom.us/u/India1)\ **Post date:** [August 12, 2026, 10:18am UTC](https://devforum.zoom.us/t/need-help-with-video-sdk-app/145384/4 "2026-08-12T10:18:37Z")
Yes — if you tried **two separate Zoom accounts** and both end up at the same **SDK Universal Credit / ₹10,000 per month** flow ---
**Author:** ![India1](https://avatars.discourse-cdn.com/v4/letter/i/3be4f8/32.png) [@India1](https://devforum.zoom.us/u/India1)\ **Post date:** [August 12, 2026, 10:23am UTC](https://devforum.zoom.us/t/need-help-with-video-sdk-app/145384/5 "2026-08-12T10:23:24Z")
Hi Chun, thanks for your help. I’ve followed the Build Platform account process you shared and also tried it with a separate account. I just wanted to confirm one thing before proceeding with the payment. Even with the Pay As You Go option, I’m eventually being asked to purchase **₹10,000 worth of SDK Universal Credit**. Could you please confirm if this **₹10,000 is currently the minimum mandatory purchase required to start using Video SDK and access the SDK Key/Secret** , or is there any free/trial or lower-cost option available to get started? I just want to make sure I’m following the correct process before making the payment. Thanks! ---
**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\ **Post date:** [August 12, 2026, 1:21pm UTC](https://devforum.zoom.us/t/need-help-with-video-sdk-app/145384/6 "2026-08-12T13:21:50Z")
@India1 sign up for a new account. You should see something like this ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/b/3/b374a548a806ce9b91bdaa8e949703d2c875be47.png)