# Needed changes to call\_handling

**URL:** <https://devforum.zoom.us/t/needed-changes-to-call-handling/112455>\
**Category:** API and Webhooks\
**Tags:** phone, api\
**Created:** [June 24, 2024, 3:08pm UTC](https://devforum.zoom.us/t/needed-changes-to-call-handling/112455 "2024-06-24T15:08:15Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![jniehoff](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jniehoff/32/55590_2.png) [@jniehoff](https://devforum.zoom.us/u/jniehoff)\
**Post date:** [June 24, 2024, 3:08pm UTC](https://devforum.zoom.us/t/needed-changes-to-call-handling/112455/1 "2024-06-24T15:08:15Z")

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The current API for call\_handling does not allow for modification of routing options. The GET returns any routing settings returned, but PATCH does not let you modify them.

This is a huge limitation since the call\_handling API is used in both call queues and auto receptionists. Since we cannot modify routing, auto receptionists cannot be setup completely through API.

If you include forward\_to\_id this will set the auto receptionist to forward to the voicemail of whatever extension ID you provided.

[Call Handling Documentation](https://developers.zoom.us/docs/api/rest/reference/phone/methods/#operation/updateCallHandling)

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [July 3, 2024, 4:10pm UTC](https://devforum.zoom.us/t/needed-changes-to-call-handling/112455/2 "2024-07-03T16:10:22Z")

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Hi @jniehoff  
Thanks for reaching out to us about this issue  
Have you found that adding the “forward\_to\_extension\_id” will set the auto-receptionist to forward to the voicemail of whatever extension ID you provide? or are you suggesting to add a “forward\_to\_id” field could help with this?

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [July 7, 2025, 7:47am UTC](https://devforum.zoom.us/t/needed-changes-to-call-handling/112455/3 "2025-07-07T07:47:13Z")

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Closed on July 7, 2025, 7:47am UTC

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