# No audio after waiting list **URL:** \ **Category:** Web\ **Created:** [January 23, 2021, 7:00am UTC](https://devforum.zoom.us/t/no-audio-after-waiting-list/41337 "2021-01-23T07:00:04Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![ilya1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ilya1/32/9579_2.png) [@ilya1](https://devforum.zoom.us/u/ilya1)\ **Post date:** [January 23, 2021, 7:00am UTC](https://devforum.zoom.us/t/no-audio-after-waiting-list/41337/1 "2021-01-23T07:00:04Z")
**Description** User is unable to join audio stream if they come from a waiting room **Which version?** websdk 1.8.6 **To Reproduce** Steps to reproduce the behavior: 0. Enable Waiting room for zoom conference 1. Open Browser A as host 2. Open Browser B as participant 3. A sees notification that B is in the waiting room 4. A clicks Admit 5. B is admitted into the conference without audio 6. B refreshes the window 7. B sees “Join Audio by Computer” button 8. B clicks the button and is able to hear If A clicks “But in waiting room” and repeats the steps above, user B again looses “Join Audio by Computer” button and is not able to hear \*\* Note \*\* In either case, user is able to join audio if they click the small “Join Audio” button the on the bottom left but that button is small and not always obvious to the user **Screenshots** If applicable, add screenshots to help explain your problem. **Device (please complete the following information):** - OS: Windows/Linux - Browser: Chrome ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [January 25, 2021, 10:07pm UTC](https://devforum.zoom.us/t/no-audio-after-waiting-list/41337/2 "2021-01-25T22:07:05Z")
Hey @ilya1, Thank you for reaching out to the Zoom Developer Forum. I just have a couple of questions to get us started: 1. What do you mean by > If A clicks “But in waiting room” 1. This happens when both users are on the Web SDK, correct? Does this happen when one of them is using the client too? Thanks, Max ---
**Author:** ![ilya1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ilya1/32/9579_2.png) [@ilya1](https://devforum.zoom.us/u/ilya1)\ **Post date:** [January 26, 2021, 5:27am UTC](https://devforum.zoom.us/t/no-audio-after-waiting-list/41337/3 "2021-01-26T05:27:46Z")
Thanks for quick response 1. Sorry, misspelling. It should be “Put in Waiting Room” 2. Yes, both users are in Web SDK. My app requires both admin and uses to use the embedded version ---
**Author:** ![ilya1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ilya1/32/9579_2.png) [@ilya1](https://devforum.zoom.us/u/ilya1)\ **Post date:** [January 26, 2021, 4:56pm UTC](https://devforum.zoom.us/t/no-audio-after-waiting-list/41337/4 "2021-01-26T16:56:47Z")
Also, i will note this started happening with 1.8.x upgrade. It worked fine in previous version ---
**Author:** ![ilya1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ilya1/32/9579_2.png) [@ilya1](https://devforum.zoom.us/u/ilya1)\ **Post date:** [January 27, 2021, 6:00pm UTC](https://devforum.zoom.us/t/no-audio-after-waiting-list/41337/5 "2021-01-27T18:00:52Z")
hi @MaxM any updates? Unfortunately, I can’t even rollback to previous version since audio for sub 1.8 versions is turned off. Also, wanted to add one more interesting note. Zoom does recognize that speaker is talking because it shows a small not on the right “Talking: {name of speaker}” like in this image ![zoomtalking](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/c/9/c91d36fa0f931ab3749f03937a017777ee1abbe4.png) ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [January 28, 2021, 8:10pm UTC](https://devforum.zoom.us/t/no-audio-after-waiting-list/41337/6 "2021-01-28T20:10:03Z")
Hey @ilya1, > [@ilya1](#): > > B refreshes the window It seems this step is causing the issue. What is the use case for user B refreshing the window? Thanks, Tommy ---
**Author:** ![ilya1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ilya1/32/9579_2.png) [@ilya1](https://devforum.zoom.us/u/ilya1)\ **Post date:** [January 28, 2021, 8:27pm UTC](https://devforum.zoom.us/t/no-audio-after-waiting-list/41337/7 "2021-01-28T20:27:49Z")
Hi Tommy, now that is not the problem. The problem is that users **are not** able to hear the speaker. However, I noticed that if they refresh the window, **they are** able to hear. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [January 29, 2021, 8:32pm UTC](https://devforum.zoom.us/t/no-audio-after-waiting-list/41337/8 "2021-01-29T20:32:57Z")
Hey @ilya1 , That is strange. Can you confirm the users are on version 1.8.5+ of the Web SDK, they have allowed the browser to access their microphone, and that your site is served via https? Thanks, Tommy ---
**Author:** ![ilya1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ilya1/32/9579_2.png) [@ilya1](https://devforum.zoom.us/u/ilya1)\ **Post date:** [January 29, 2021, 8:53pm UTC](https://devforum.zoom.us/t/no-audio-after-waiting-list/41337/9 "2021-01-29T20:53:50Z")
Yup, confirmed. We are on 1.8.6 using various browsers (Chome, Firefox). Audio is enabled (when the “Join with Audio” button appears it does work correctly. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [February 1, 2021, 9:15pm UTC](https://devforum.zoom.us/t/no-audio-after-waiting-list/41337/10 "2021-02-01T21:15:19Z")
Hey @ilya1 , Are you still seeing this issue? Can you please try updating to the latest version, 1.9.0? > [@Web SDK update version 1.9.0](https://devforum.zoom.us/t/web-sdk-update-version-1-9-0/42156): > > Hello Zoom Developers, here are the updates for the Web SDK version 1.9.0 release : Added Added support for Gallery View. Added support for meeting hosts to send messages to participants in a Waiting Room. Added support for pausing recordings. Enhancements Enhanced display message for blocking participants from certain regions to join meetings. Enhanced messaging to update WebSDK version. Enhanced JSmedia file for Gallery View support, fixing audio issues, and errors within the browsers cons… Thanks, Tommy ---
**Author:** ![ilya1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ilya1/32/9579_2.png) [@ilya1](https://devforum.zoom.us/u/ilya1)\ **Post date:** [February 2, 2021, 5:03am UTC](https://devforum.zoom.us/t/no-audio-after-waiting-list/41337/11 "2021-02-02T05:03:09Z")
Hi Tommy Just tried upgrading to 1.9.0. Unfortunately, same problem still persists ☹ ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [February 2, 2021, 8:29pm UTC](https://devforum.zoom.us/t/no-audio-after-waiting-list/41337/12 "2021-02-02T20:29:08Z")
Hey @ilya1 , Sorry to hear that. Can you please provide a video of the issue? We are having a hard time reproducing, and do not have any additional reports of this issue. Thanks, Tommy ---
**Author:** ![ilya1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ilya1/32/9579_2.png) [@ilya1](https://devforum.zoom.us/u/ilya1)\ **Post date:** [February 4, 2021, 7:04am UTC](https://devforum.zoom.us/t/no-audio-after-waiting-list/41337/13 "2021-02-04T07:04:50Z")
Hi Tommy, I can give you access to our QA environment with instructions on how to reproduce it. Can I send you a direct message/email? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [February 4, 2021, 11:32pm UTC](https://devforum.zoom.us/t/no-audio-after-waiting-list/41337/14 "2021-02-04T23:32:32Z")
Hey @ilya1 , Yes, please email the info and a link to this thread to [developersupport@zoom.us](mailto:developersupport@zoom.us). 🙂 Thanks, Tommy ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [March 7, 2021, 9:33am UTC](https://devforum.zoom.us/t/no-audio-after-waiting-list/41337/15 "2021-03-07T09:33:20Z")
Closed on March 7, 2021, 9:33am UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.