# No audio even after startAudio API got resolved

**URL:** <https://devforum.zoom.us/t/no-audio-even-after-startaudio-api-got-resolved/72381>\
**Category:** Web\
**Created:** [July 18, 2022, 6:02am UTC](https://devforum.zoom.us/t/no-audio-even-after-startaudio-api-got-resolved/72381 "2022-07-18T06:02:06Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![shoaib](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shoaib/32/28580_2.png) [@shoaib](https://devforum.zoom.us/u/shoaib)\
**Post date:** [July 18, 2022, 6:02am UTC](https://devforum.zoom.us/t/no-audio-even-after-startaudio-api-got-resolved/72381/1 "2022-07-18T06:02:06Z")

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hey @tommy , @vic.yang ,  
In one of the video SDK session `jjJVb3SnRdu8kt7bm/YzzA==`, user reported that they were not able to hear each other.  
After looking into this further we found out that even `startAudio` API was successfully resolved for both of the participants and dashboard also showed that audio was being received and sent by both of the participants.

**Browser Console Error**  
No error

**Which Web Video SDK version?**  
1.3.0

**Device (please complete the following information):**

- Device: macOS 10.15 Catalina
- Browser: Chrome(103.0.0.0)

Same user had two more video sessions: `3yG8ndp1SuqhB+EURvLvWg==` , `IMTgGPXYSe+kx5csJ2KxCQ==` but no issues were there.

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**Author:** ![shoaib](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shoaib/32/28580_2.png) [@shoaib](https://devforum.zoom.us/u/shoaib)\
**Post date:** [July 18, 2022, 6:34pm UTC](https://devforum.zoom.us/t/no-audio-even-after-startaudio-api-got-resolved/72381/2 "2022-07-18T18:34:16Z")

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Similar issues in `tyES9AISRnSXHGgbOdIBMA==` , `lfSlfdOXQ+eB90zDxhTz7Q== `

**Additional Context:**  
We mute audio just after joining audio:

```auto
stream.startAudio().then(() => {
 stream.muteAudio();
})

```

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [July 18, 2022, 7:21pm UTC](https://devforum.zoom.us/t/no-audio-even-after-startaudio-api-got-resolved/72381/3 "2022-07-18T19:21:54Z")

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Thanks @shoaib ,

We are taking a look. (ZSEE-58313)

-Tommy

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [August 18, 2022, 5:22am UTC](https://devforum.zoom.us/t/no-audio-even-after-startaudio-api-got-resolved/72381/4 "2022-08-18T05:22:25Z")

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Closed on August 18, 2022, 5:22am UTC

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