# Noise occurs when startAudio

**URL:** <https://devforum.zoom.us/t/noise-occurs-when-startaudio/89979>\
**Category:** Web\
**Tags:** video-sdk\
**Created:** [June 12, 2023, 2:30am UTC](https://devforum.zoom.us/t/noise-occurs-when-startaudio/89979 "2023-06-12T02:30:07Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![r.kita](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/r.kita/32/48361_2.png) [@r.kita](https://devforum.zoom.us/u/r.kita)\
**Post date:** [June 12, 2023, 2:30am UTC](https://devforum.zoom.us/t/noise-occurs-when-startaudio/89979/1 "2023-06-12T02:30:07Z")

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Issues when using the Video SDK

Description  
When using Zoom’s Video SDK on a MacBook Pro (Apple M1, Ventura 13.0) with Chrome (Version: 114.0.5735.106), there is a significant noise issue. The problem can be replicated with this sample code: [GitHub - zoom/videosdk-web-sample: Zoom Video SDK web sample](https://github.com/zoom/videosdk-web-sample).

Error?  
There isn’t a specific error message, but a noticeable noise occurs during Zoom video sessions.

Please note that this issue has only been encountered in the above environment (MacBook Pro, Apple M1, Ventura 13.0, Chrome Version: 114.0.5735.106). I have not tested other environments yet.

Any information or solutions for this issue would be greatly appreciated.

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**Author:** ![r.kita](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/r.kita/32/48361_2.png) [@r.kita](https://devforum.zoom.us/u/r.kita)\
**Post date:** [June 12, 2023, 3:17am UTC](https://devforum.zoom.us/t/noise-occurs-when-startaudio/89979/2 "2023-06-12T03:17:26Z")

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It will be reproduced when the device mode of one user is set to smartphone.(iPhone SE)

 ![スクリーンショット 2023-06-12 12.15.16](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/7/f/7f1110b523c3ba86521c86fe7c2e48eb080626db.jpeg)

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**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\
**Post date:** [June 13, 2023, 7:06am UTC](https://devforum.zoom.us/t/noise-occurs-when-startaudio/89979/3 "2023-06-13T07:06:05Z")

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thanks for bringing this up @r.kita ,

we are looking into this right now

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<div class="post-metadata">

**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\
**Post date:** [June 13, 2023, 7:35am UTC](https://devforum.zoom.us/t/noise-occurs-when-startaudio/89979/4 "2023-06-13T07:35:35Z")

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@r.kita ,

It appears it is an issue with the decoder on chrome 114 (and edge which is based on chromium) and above for Mac with M Series chip.

We are working with Chrome team on this, meanwhile the workaround would be to utilize safari or firefox

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [July 13, 2023, 5:36pm UTC](https://devforum.zoom.us/t/noise-occurs-when-startaudio/89979/5 "2023-07-13T17:36:29Z")

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Closed on July 13, 2023, 5:36pm UTC

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