# Non-public SDK app **URL:** \ **Category:** Windows\ **Created:** [October 12, 2021, 6:43am UTC](https://devforum.zoom.us/t/non-public-sdk-app/58723 "2021-10-12T06:43:59Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![manueurofax.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/manueurofax.zoom/32/17599_2.png) [@manueurofax.zoom](https://devforum.zoom.us/u/manueurofax.zoom)\ **Post date:** [October 12, 2021, 6:43am UTC](https://devforum.zoom.us/t/non-public-sdk-app/58723/1 "2021-10-12T06:43:59Z")
Why can’t I make my App SDK public? Is there a step I can take to make it public? (Could the fact that it’s not public be the cause of not being authenticated?) Version v5.7.6.1072 c# wrapper OS: Windows 10 ---
**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\ **Post date:** [October 12, 2021, 10:33pm UTC](https://devforum.zoom.us/t/non-public-sdk-app/58723/2 "2021-10-12T22:33:52Z")
Hey @manueurofax.zoom, Thanks for using the dev forum! Are you receiving an error when you attempt to make it public? Thanks! Michael ---
**Author:** ![manueurofax.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/manueurofax.zoom/32/17599_2.png) [@manueurofax.zoom](https://devforum.zoom.us/u/manueurofax.zoom)\ **Post date:** [October 13, 2021, 8:21am UTC](https://devforum.zoom.us/t/non-public-sdk-app/58723/3 "2021-10-13T08:21:24Z")
Thanks for your interest. I have the problem that even if I followed the examples how to authenticate myself and I used the [jwt.io](http://jwt.io) site to pass the startup parameters, it does not start: so I thought, it is related to the fact that I could not activate the sdk app public? If the answer is yes, how do you activate the sdk app public? Since I have ported with 2 different accounts and all 2 have not allowed me to make the app public. Thanks your. ---
**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\ **Post date:** [October 15, 2021, 12:48am UTC](https://devforum.zoom.us/t/non-public-sdk-app/58723/4 "2021-10-15T00:48:11Z")
Hey @manueurofax.zoom, I dont think this is related to your app not being public. Can you try following the steps in this tutorial to create your JWT? [https://devsupport.zoom.us/hc/en-us/articles/360059893552-How-to-create-a-sample-JWT-for-the-Client-SDK](https://devsupport.zoom.us/hc/en-us/articles/360059893552-How-to-create-a-sample-JWT-for-the-Client-SDK) Thanks! Michael ---
**Author:** ![manueurofax.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/manueurofax.zoom/32/17599_2.png) [@manueurofax.zoom](https://devforum.zoom.us/u/manueurofax.zoom)\ **Post date:** [October 15, 2021, 6:47am UTC](https://devforum.zoom.us/t/non-public-sdk-app/58723/5 "2021-10-15T06:47:17Z")
Thanks for the information… I had already tried it, but I don’t get the recognition anyway, it keeps giving me ZOOM\_SDK\_DOTNET\_WRAP.SDKError.SDKERR\_UNINITIALIZE and it doesn’t pass any further. I partially add the data entered: { “alg”: **“HS256”** , “typ”: **"JWT"** } { “appKey”: **“j…p”** , “iat”: **1634279550** , “exp”: **1634371200** , “tokenExp”: **1634371200** } HMACSHA256( base64UrlEncode(header) + “.” + base64UrlEncode(payload), **j…0** ) Without having activated: **secret base64 encoded** ---
**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\ **Post date:** [October 20, 2021, 10:31pm UTC](https://devforum.zoom.us/t/non-public-sdk-app/58723/6 "2021-10-20T22:31:51Z")
Hey @manueurofax.zoom, When you receive an uninitialize error, it means that the SDK has not yet been initialized before it was used. Is it possible that by the time you call the auth function, the SDK has not finished initializing? Thanks! Michael ---
**Author:** ![manueurofax.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/manueurofax.zoom/32/17599_2.png) [@manueurofax.zoom](https://devforum.zoom.us/u/manueurofax.zoom)\ **Post date:** [October 21, 2021, 4:33pm UTC](https://devforum.zoom.us/t/non-public-sdk-app/58723/7 "2021-10-21T16:33:02Z")
Possible, in fact I did the check in the same method. But it remains that the SDK somehow does not initialize, so much so that the event loaded with the line “ZOOM\_SDK\_DOTNET\_WRAP.CZoomSDKeDotNetWrap.Instance.GetAuthServiceWrap (). Add\_CB\_onAuthenticationReturn ( **onAuthenticationReturn** );” it does not activate in the demo. Where am I wrong? I am also available to give my data privately, then I regenerate the SDK Secret, but I would like to understand what I am doing wrong. Thanks. ---
**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\ **Post date:** [October 25, 2021, 7:08pm UTC](https://devforum.zoom.us/t/non-public-sdk-app/58723/8 "2021-10-25T19:08:32Z")
Hey @manueurofax.zoom. Are you facing the same issue in the C++ demo? Thanks! Michael ---
**Author:** ![manueurofax.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/manueurofax.zoom/32/17599_2.png) [@manueurofax.zoom](https://devforum.zoom.us/u/manueurofax.zoom)\ **Post date:** [October 26, 2021, 1:45pm UTC](https://devforum.zoom.us/t/non-public-sdk-app/58723/9 "2021-10-26T13:45:16Z")
Yes, the same problem is encountered. In the C ++ demo (even if I don’t want to use the C ++ version, indeed once I understand how to start everything, I have quite decided to create a new Wrappata version from the latest demo version of C ++) an error message ‘10124’ is also displayed . I authenticated with entries (in epoch format) iat = instant in which I was about to launch the authorization exp = iat + 30 ’ tokenExp = iat + 4 hr The SDK Key got it and copied it as well as SDK Secret. ---
**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\ **Post date:** [October 28, 2021, 12:35am UTC](https://devforum.zoom.us/t/non-public-sdk-app/58723/10 "2021-10-28T00:35:08Z")
Hey @manueurofax.zoom Thanks for using the dev forum! Can you try adding another 5 mins to both of those fields? Thanks! Michael ---
**Author:** ![manueurofax.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/manueurofax.zoom/32/17599_2.png) [@manueurofax.zoom](https://devforum.zoom.us/u/manueurofax.zoom)\ **Post date:** [October 28, 2021, 10:18am UTC](https://devforum.zoom.us/t/non-public-sdk-app/58723/11 "2021-10-28T10:18:48Z")
Which fields should I add 5 minutes to? If the fields were iat, exp, and tokenExp, I loaded them with 5 more minutes, but it keeps giving the above error, 10124 … ---
**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\ **Post date:** [October 28, 2021, 8:52pm UTC](https://devforum.zoom.us/t/non-public-sdk-app/58723/12 "2021-10-28T20:52:51Z")
Hey @manueurofax.zoom, Sorry, just exp and tokenexp. Are you using the string from [JWT.io](http://JWT.io) or are you generating the JWT in your application? Thanks! Michael ---
**Author:** ![manueurofax.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/manueurofax.zoom/32/17599_2.png) [@manueurofax.zoom](https://devforum.zoom.us/u/manueurofax.zoom)\ **Post date:** [October 30, 2021, 1:24pm UTC](https://devforum.zoom.us/t/non-public-sdk-app/58723/13 "2021-10-30T13:24:29Z")
I have tried all the indications that have been given, from preparing the string with [JWT.io](http://JWT.io), copying the text from the text box. I have prepared the values of iat, exp and tokenexp with the site [https://www.epochconverter.com/](https://www.epochconverter.com/). I have retrieved the SKD ID and the SDK Secret from the right locations. It remains that nothing is recognized. ---
**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\ **Post date:** [November 1, 2021, 10:25pm UTC](https://devforum.zoom.us/t/non-public-sdk-app/58723/14 "2021-11-01T22:25:14Z")
Hey @manueurofax.zoom, Can you try authenticating with SDK Key and Secret instead of a JWT? Thanks! Michael ---
**Author:** ![manueurofax.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/manueurofax.zoom/32/17599_2.png) [@manueurofax.zoom](https://devforum.zoom.us/u/manueurofax.zoom)\ **Post date:** [November 2, 2021, 3:36pm UTC](https://devforum.zoom.us/t/non-public-sdk-app/58723/15 "2021-11-02T15:36:27Z")
Even if a jwt token sdk is required? I also did, but it keeps giving me error: auth sdk failed (I add that I have entered appKey.SDK Secret) So where is the problem? Thanks ---
**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\ **Post date:** [November 2, 2021, 10:32pm UTC](https://devforum.zoom.us/t/non-public-sdk-app/58723/16 "2021-11-02T22:32:40Z")
Hey @manueurofax.zoom, JWT is required for production apps, but we allow developers to auth with key/secret to troubleshoot issues like these. It sounds like the key and secret you are using are not valid. I would try regenerating them. What error are you getting? Thanks! Michael ---
**Author:** ![manueurofax.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/manueurofax.zoom/32/17599_2.png) [@manueurofax.zoom](https://devforum.zoom.us/u/manueurofax.zoom)\ **Post date:** [November 3, 2021, 9:58am UTC](https://devforum.zoom.us/t/non-public-sdk-app/58723/17 "2021-11-03T09:58:24Z")
The error is the one mentioned in the previous post I wrote. Regenerating them only means changing the Secret SDK. Thanks. ---
**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\ **Post date:** [November 4, 2021, 10:48pm UTC](https://devforum.zoom.us/t/non-public-sdk-app/58723/18 "2021-11-04T22:48:06Z")
Hey @manueurofax.zoom, If you are still getting the uninitialize error, I would try and re-download the wrapper from the marketplace. It sounds like the dll’s may not be loading properly. Thanks! Michael ---
**Author:** ![manueurofax.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/manueurofax.zoom/32/17599_2.png) [@manueurofax.zoom](https://devforum.zoom.us/u/manueurofax.zoom)\ **Post date:** [December 3, 2021, 9:02pm UTC](https://devforum.zoom.us/t/non-public-sdk-app/58723/19 "2021-12-03T21:02:38Z")
Done everything … But the problem still remains … I think it’s related to credentials … Thanks ---
**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\ **Post date:** [December 3, 2021, 11:06pm UTC](https://devforum.zoom.us/t/non-public-sdk-app/58723/20 "2021-12-03T23:06:19Z")
Hey @manueurofax.zoom, Hmm that is strange. Can you reach out to [DeveloperSupport@zoom.us](mailto:DeveloperSupport@zoom.us)? Someone there should be able to investigate this further. Thanks! Michael [Next page](https://devforum.zoom.us/t/non-public-sdk-app/58723.md?page=2)