# Not able to Create JWT Account saying api\_credentials\_not\_found **URL:** \ **Category:** API and Webhooks\ **Created:** [April 5, 2020, 3:17pm UTC](https://devforum.zoom.us/t/not-able-to-create-jwt-account-saying-api-credentials-not-found/11302 "2020-04-05T15:17:59Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![pmaspire](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/pmaspire/32/5092_2.png) [@pmaspire](https://devforum.zoom.us/u/pmaspire)\ **Post date:** [April 5, 2020, 3:17pm UTC](https://devforum.zoom.us/t/not-able-to-create-jwt-account-saying-api-credentials-not-found/11302/1 "2020-04-05T15:17:59Z")
I use a paid account. Not able to Create JWT Account saying api\_credentials\_not\_found Please help, See the screen shot. ![Screenshot 2020-04-05 at 9.14.14 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/c/c161d3f3bc884ad37d68eb8c6e4fb16b37a9ad05.png) ---
**Author:** ![carlo](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/carlo/32/5085_2.png) [@carlo](https://devforum.zoom.us/u/carlo)\ **Post date:** [April 5, 2020, 4:33pm UTC](https://devforum.zoom.us/t/not-able-to-create-jwt-account-saying-api-credentials-not-found/11302/2 "2020-04-05T16:33:11Z")
we are writing about this from yesterday also in another post but they reply always the same working on this…but after 1 day nothing changed ---
**Author:** ![pmaspire](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/pmaspire/32/5092_2.png) [@pmaspire](https://devforum.zoom.us/u/pmaspire)\ **Post date:** [April 5, 2020, 4:46pm UTC](https://devforum.zoom.us/t/not-able-to-create-jwt-account-saying-api-credentials-not-found/11302/3 "2020-04-05T16:46:43Z")
Really disappointed from zoom tech team. ---
**Author:** ![carlo](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/carlo/32/5085_2.png) [@carlo](https://devforum.zoom.us/u/carlo)\ **Post date:** [April 5, 2020, 4:47pm UTC](https://devforum.zoom.us/t/not-able-to-create-jwt-account-saying-api-credentials-not-found/11302/4 "2020-04-05T16:47:15Z")
yes I think the same ---
**Author:** ![zoom.reidman](https://avatars.discourse-cdn.com/v4/letter/z/f0a364/32.png) [@zoom.reidman](https://devforum.zoom.us/u/zoom.reidman)\ **Post date:** [April 6, 2020, 12:54pm UTC](https://devforum.zoom.us/t/not-able-to-create-jwt-account-saying-api-credentials-not-found/11302/5 "2020-04-06T12:54:35Z")
Yeah same here… Zoom guys - This worked until last Thursday. Please fix this regression ---
**Author:** ![gabyequiz](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gabyequiz/32/5011_2.png) [@gabyequiz](https://devforum.zoom.us/u/gabyequiz)\ **Post date:** [April 6, 2020, 2:03pm UTC](https://devforum.zoom.us/t/not-able-to-create-jwt-account-saying-api-credentials-not-found/11302/6 "2020-04-06T14:03:57Z")
Same issue since 5 days ago. how can we check when this will be resolved ? ---
**Author:** ![carlo](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/carlo/32/5085_2.png) [@carlo](https://devforum.zoom.us/u/carlo)\ **Post date:** [April 6, 2020, 3:25pm UTC](https://devforum.zoom.us/t/not-able-to-create-jwt-account-saying-api-credentials-not-found/11302/7 "2020-04-06T15:25:38Z")
Now seems solved but I’m using the Plugin for wordpress and give me the error “Invalid Access Token” …never ending story ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 6, 2020, 11:09pm UTC](https://devforum.zoom.us/t/not-able-to-create-jwt-account-saying-api-credentials-not-found/11302/8 "2020-04-06T23:09:15Z")
Hey everyone, This issue should be fixed now, please try again. We are however aware of JWT Tokens not working, stay updated here: > [@Developer impacting changes during COVID-19](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930): > > [Developer impacting changes during COVID-19](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930)Zoom Developer Documentation Survey Please take a few minutes to fill out the [Zoom Developer Docs survey](https://forms.gle/mHCNSZuWfsNDcyMc8) and let us know how we can assist you better with our docs. Your input will be invaluable in improving our documentation. Delayed responses by Zoom staff on developer forum due to volume of posts. Expect a reply in 24 hours on weekdays. What does this mean? During these tough times, we are seeing a massive increase in demand for our services. To … Thanks, Tommy ---
**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\ **Post date:** [August 21, 2020, 8:20pm UTC](https://devforum.zoom.us/t/not-able-to-create-jwt-account-saying-api-credentials-not-found/11302/9 "2020-08-21T20:20:37Z")
Closed on August 21, 2020, 8:20pm UTC