# Not able to create user using API

**URL:** <https://devforum.zoom.us/t/not-able-to-create-user-using-api/91142>\
**Category:** API and Webhooks\
**Created:** [June 30, 2023, 5:07pm UTC](https://devforum.zoom.us/t/not-able-to-create-user-using-api/91142 "2023-06-30T17:07:12Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![insynctelemedicine](https://avatars.discourse-cdn.com/v4/letter/i/ecccb3/32.png) [@insynctelemedicine](https://devforum.zoom.us/u/insynctelemedicine)\
**Post date:** [June 30, 2023, 5:07pm UTC](https://devforum.zoom.us/t/not-able-to-create-user-using-api/91142/1 "2023-06-30T17:07:12Z")

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**Description**  
Not able to create user using API

**Error?**  
response “{"code":3412,"message":"Your request to add a new Licensed user could not be approved at this time because your account has reached the permitted maximum number of 0 paying users. Please purchase additional licenses or contact the Zoom support team to provision additional users in your account."}” string

**How To Reproduce**  
_Steps to reproduce the behavior:_

1. Call api of create user
2. Its gives the error

Code :

URL : [https://api.zoom.us/v2/users](https://api.zoom.us/v2/users)

var client = new RestClient(URL);

```
            var request = new RestRequest();
            request.RequestFormat = DataFormat.Json;
            request.Method = Method.POST;
            request.AddHeader("authorization", "Bearer " +ZoomMeetingToken);
            //Create my object
            dynamic UsersDetails = new JObject();
            dynamic UserInfo = new JObject();
            UserInfo.email = xxx@insynchcs.com;
            UserInfo.type = "2";
            UserInfo.first_name = ABC;
            UserInfo.last_name = DEF;
            UsersDetails.action = "custCreate";
            JArray UserInfoarray = new JArray();
            UserInfoarray.Add(UserInfo);
            UsersDetails.user_info = UserInfoarray;
            string JsonString = JsonConvert.SerializeObject(UsersDetails);
            request.AddParameter("application/json", JsonString, ParameterType.RequestBody);
            var response = client.Execute(request).Content;

```

This code is working for 2-3 years suddenly its gave error below :

response “{"code":3412,"message":"Your request to add a new Licensed user could not be approved at this time because your account has reached the permitted maximum number of 0 paying users. Please purchase additional licenses or contact the Zoom support team to provision additional users in your account."}” string

Please note that the rest of the API is working fine for existing users ex: Join Meeting, Update Meeting, etc….

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<div class="post-metadata">

**Author:** ![devang.wappnet](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/devang.wappnet/32/51694_2.png) [@devang.wappnet](https://devforum.zoom.us/u/devang.wappnet)\
**Post date:** [January 4, 2024, 11:25am UTC](https://devforum.zoom.us/t/not-able-to-create-user-using-api/91142/2 "2024-01-04T11:25:54Z")

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Hii @insynctelemedicine ,  
I have to purchase Pro Plan Subscription of zoom account to manage and create zoom meetings for my company.

i have query about creating licensed users for my zoom pro account.  
after purchase of pro plan , is it required to pay more for creating licensed users to zoom or in pro plan i have creating licensed users for free.

{  
“code”: 3412,  
“message”: “Your request to add a new Licensed user could not be approved at this time because your account has reached the permitted maximum number of 1 paying users. Please purchase additional licenses or contact the Zoom support team to provision additional users in your account.”  
}

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [January 7, 2025, 3:02am UTC](https://devforum.zoom.us/t/not-able-to-create-user-using-api/91142/3 "2025-01-07T03:02:26Z")

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