# Not able to join meeting from web browser

**URL:** <https://devforum.zoom.us/t/not-able-to-join-meeting-from-web-browser/55537>\
**Category:** Web\
**Created:** [August 10, 2021, 12:18pm UTC](https://devforum.zoom.us/t/not-able-to-join-meeting-from-web-browser/55537 "2021-08-10T12:18:58Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![adpv](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/adpv/32/3359_2.png) [@adpv](https://devforum.zoom.us/u/adpv)\
**Post date:** [August 10, 2021, 12:18pm UTC](https://devforum.zoom.us/t/not-able-to-join-meeting-from-web-browser/55537/1 "2021-08-10T12:18:58Z")

</div>

**Description**  
We are not able to join meeting from web browser as attendees.

**Error**

 ![zoom timeout issue](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/a/0/a0e909f0053e436b21829c31e252d1fe2123162e.jpeg)  
Timeout issue. Please find the attached.

**Which Web Client SDK version?**  
1.9.6

**To Reproduce(If applicable)**  
Steps to reproduce the behavior:

1. Login to our portal
2. Join meeting

**Screenshots**

 ![zoom timeout issue](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/a/0/a0e909f0053e436b21829c31e252d1fe2123162e.jpeg)

**Device (please complete the following information):**

- Device: Web browser

**Additional context**  
It has started working after 25 mins (this error was coming between 5:10 PM IST to 5:25 PM IST)

---

<div class="post-metadata">

**Author:** ![adpv](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/adpv/32/3359_2.png) [@adpv](https://devforum.zoom.us/u/adpv)\
**Post date:** [August 10, 2021, 1:21pm UTC](https://devforum.zoom.us/t/not-able-to-join-meeting-from-web-browser/55537/2 "2021-08-10T13:21:01Z")

</div>

We are seeing this issue again now at 6:50 PM IST.

---

<div class="post-metadata">

**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [August 11, 2021, 4:38pm UTC](https://devforum.zoom.us/t/not-able-to-join-meeting-from-web-browser/55537/3 "2021-08-11T16:38:42Z")

</div>

Hey @adpv,

Thank you for reaching out to the Zoom Developer Forum. When you see this issue, are there any errors in the browser console? Were there any changes to your implementation recently?

Thanks,  
Max

---

<div class="post-metadata">

**Author:** ![adpv](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/adpv/32/3359_2.png) [@adpv](https://devforum.zoom.us/u/adpv)\
**Post date:** [August 12, 2021, 6:45am UTC](https://devforum.zoom.us/t/not-able-to-join-meeting-from-web-browser/55537/4 "2021-08-12T06:45:38Z")

</div>

There is no change deployed recently. I had attached screen shot of error in original message. It was coming for all attendees at particular time, which was mentioned above.

---

<div class="post-metadata">

**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [August 17, 2021, 6:14pm UTC](https://devforum.zoom.us/t/not-able-to-join-meeting-from-web-browser/55537/5 "2021-08-17T18:14:10Z")

</div>

Hey @adpv,

Thanks for the update. While I’m seeing an error dialog, I don’t see any errors from the browser console which could help to deduce the issue. Please see this guide on how you can view the browser console errors:

> **[How to find JavaScript errors with your browser's console?](https://yoast.com/help/how-to-find-javascript-errors-with-your-browsers-console/)**
>
> Yoast SEO relies more and more on JavaScript. This allows the plugin to interact with your WordPress admin in real-time, for example for the snippet editor, the SEO analysis and the readability analysis. Having real-time feedback on your content...

Please also make sure that you are loading language files to ensure that full error messages are shown in the dialog that you saw:

> <https://github.com/zoom/meetingsdk-sample-vuejs/blob/1bc7b3c72042275f668554d998842f97e0f44af6/src/components/HelloWorld.vue#L17-L19>

Thanks,  
Max

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [September 17, 2021, 4:14am UTC](https://devforum.zoom.us/t/not-able-to-join-meeting-from-web-browser/55537/6 "2021-09-17T04:14:51Z")

</div>

Closed on September 17, 2021, 4:14am UTC

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.