# Not being able to access API with general or admin apps

**URL:** <https://devforum.zoom.us/t/not-being-able-to-access-api-with-general-or-admin-apps/125542>\
**Category:** API and Webhooks\
**Tags:** api\
**Created:** [January 29, 2025, 4:35pm UTC](https://devforum.zoom.us/t/not-being-able-to-access-api-with-general-or-admin-apps/125542 "2025-01-29T16:35:19Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![cletham](https://avatars.discourse-cdn.com/v4/letter/c/c67d28/32.png) [@cletham](https://devforum.zoom.us/u/cletham)\
**Post date:** [January 29, 2025, 4:35pm UTC](https://devforum.zoom.us/t/not-being-able-to-access-api-with-general-or-admin-apps/125542/1 "2025-01-29T16:35:19Z")

</div>

### Format Your New Topic as Follows:

not being able to access API with general or admin apps

**Description**  
I was asked to look into accessing the zoom API for my company. so i started by creating a General app to start off with to gain access to the API and to see what I could d. I managed to create the general app and get an access token which was all great. When I tried to access the user summary data I got an error saying I didn’t have the write scopes. All these scopes were admin scopes and couldn’t add them into the access token I had created. I then created an admin app to see if that would fix the error and now when I try to create an access token for my new admin app I get an error telling me to look at my sub account management for the app. i dont know if these errors are happening cause i am using postman to look at them

Error  
for the general app - cant add in the current scopes to my access token  
for the admin app - message telling me to look at my sub account management for the app

**How To Reproduce**  
_Steps to reproduce the behaviour:_

1. create apps
2. follow the postman screens.
3. try to create access token

---

<div class="post-metadata">

**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [January 29, 2025, 7:26pm UTC](https://devforum.zoom.us/t/not-being-able-to-access-api-with-general-or-admin-apps/125542/2 "2025-01-29T19:26:01Z")

</div>

Hi @cletham , do you have an the Admin role type with the right permissions? You will not be able to add admin scopes without the role and permissions.

See this tutorial at the right timestamp mark for guidance:

[![](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/8/c/8cc13fff68e0b4f1bc391e8f69bb01e93df655ec.jpeg "Developer Workshop - Exploring Zoom APIs: A Developer's Guide to Integration and Enablement") ](https://www.youtube.com/watch?v=2o2OhKOR6dk&t=405)

---

<div class="post-metadata">

**Author:** ![cletham](https://avatars.discourse-cdn.com/v4/letter/c/c67d28/32.png) [@cletham](https://devforum.zoom.us/u/cletham)\
**Post date:** [January 30, 2025, 10:13am UTC](https://devforum.zoom.us/t/not-being-able-to-access-api-with-general-or-admin-apps/125542/4 "2025-01-30T10:13:59Z")

</div>

Hi @gianni.zoom

thanks for the reply i had a loom and I am an admin on my account. what is the correct permissions i should have and is there a way to check them?

any feedback would be appreciated.

Thanks,  
Connor

---

<div class="post-metadata">

**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [January 30, 2025, 2:19pm UTC](https://devforum.zoom.us/t/not-being-able-to-access-api-with-general-or-admin-apps/125542/5 "2025-01-30T14:19:04Z")

</div>

Hi @cletham in the tutorial at the time-stamped mark, it shows how the owner of the account would need to customize the Admin role with the user permissions that Admin should have access to.

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [February 3, 2026, 5:56am UTC](https://devforum.zoom.us/t/not-being-able-to-access-api-with-general-or-admin-apps/125542/6 "2026-02-03T05:56:02Z")

</div>

Closed on February 3, 2026, 5:56am UTC

This topic was automatically closed 368 days after the last reply. New replies are no longer allowed.