# Not Getting Webhook Event

**URL:** <https://devforum.zoom.us/t/not-getting-webhook-event/56856>\
**Category:** API and Webhooks\
**Created:** [September 2, 2021, 5:47pm UTC](https://devforum.zoom.us/t/not-getting-webhook-event/56856 "2021-09-02T17:47:09Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Sneh](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sneh/32/16841_2.png) [@Sneh](https://devforum.zoom.us/u/Sneh)\
**Post date:** [September 2, 2021, 5:47pm UTC](https://devforum.zoom.us/t/not-getting-webhook-event/56856/1 "2021-09-02T17:47:09Z")

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## Using this template helps us debug your issues more effectively 🙂

**Description**  
Created a user-level OAuth app, and subscribed for webhook events and scopes in it. Using the link which was there in ‘Activation’ section, installed the app. Account for which this app was installed, used its access token and requested on our event endpoint URL (which we set for event endpoint URL while creating the app) as POST request, but not receiving any event.

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
oAuth

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**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [September 2, 2021, 10:55pm UTC](https://devforum.zoom.us/t/not-getting-webhook-event/56856/2 "2021-09-02T22:55:20Z")

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Hi @Sneh,

Take a look at this troubleshooting doc for webhook events: [https://devsupport.zoom.us/hc/en-us/articles/360059893792-Not-receiving-Webhooks](https://devsupport.zoom.us/hc/en-us/articles/360059893792-Not-receiving-Webhooks)

If the issue continues to persist, please email [developersupport@zoom.us](mailto:developersupport@zoom.us).

Thanks,  
Gianni

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**Author:** ![Sneh](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sneh/32/16841_2.png) [@Sneh](https://devforum.zoom.us/u/Sneh)\
**Post date:** [September 6, 2021, 10:55am UTC](https://devforum.zoom.us/t/not-getting-webhook-event/56856/3 "2021-09-06T10:55:08Z")

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Hi @gianni.zoom ,

The issue was still there and have already mailed this on [developersupport@zoom.us](mailto:developersupport@zoom.us) and it’s been around two days but have not got any update till now. Can you please look into this?

Thanks,  
Sneh

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**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [September 7, 2021, 4:14pm UTC](https://devforum.zoom.us/t/not-getting-webhook-event/56856/4 "2021-09-07T16:14:15Z")

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Hi @Sneh,

It was the weekend and a holiday in the U.S. yesterday so someone will get to your ticket shortly.

Thanks for your patience and looking forward to helping!

Gianni

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [October 8, 2021, 2:14am UTC](https://devforum.zoom.us/t/not-getting-webhook-event/56856/5 "2021-10-08T02:14:48Z")

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