# Not getting webhook events for chat message sent **URL:** \ **Category:** API and Webhooks\ **Created:** [October 12, 2021, 2:01pm UTC](https://devforum.zoom.us/t/not-getting-webhook-events-for-chat-message-sent/58747 "2021-10-12T14:01:34Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![hu-eo](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/hu-eo/32/20518_2.png) [@hu-eo](https://devforum.zoom.us/u/hu-eo)\ **Post date:** [October 12, 2021, 2:01pm UTC](https://devforum.zoom.us/t/not-getting-webhook-events-for-chat-message-sent/58747/1 "2021-10-12T14:01:34Z")
**Description** I have not been able to get any event notifications for chat messages for a day while other channel or meeting events are working fine. This seems similar to another thread: > [@Not getting event notifications for chat channel and Chat Msg](https://devforum.zoom.us/t/not-getting-event-notifications-for-chat-channel-and-chat-msg/54576): > > Description I have not been able to get any event notifications for chat messages in these 2 days while it could before and events for user related are sending successfully. Error No error messages - just not getting events Which App Type (OAuth / Chatbot / JWT / Webhook)? oAuth Which Endpoint/s? [https://webhook.site/5801f955-b500-4b15-a094-d69c39735145](https://webhook.site/5801f955-b500-4b15-a094-d69c39735145) How To Reproduce (If applicable) Steps to reproduce the behavior: Create an oAuth App with webhook endpoint Checked the events below: … **Error** No error message, just no events being sent. **Which App Type (OAuth / Chatbot / JWT / Webhook)?** OAuth account-level app with event subscriptions: Chat Message Sent And scopes added include: chat\_channel:read:admin chat\_channel:write:admin chat\_message:read:admin chat\_message:write:admin **Which Endpoint/s?** [https://marketplace.zoom.us/docs/api-reference/webhook-reference/chat-message-events/chat-message-sent](https://marketplace.zoom.us/docs/api-reference/webhook-reference/chat-message-events/chat-message-sent) **How To Reproduce (If applicable)** Steps to reproduce the behavior: 1. Create an account level OAuth App 2. Enable Event subscriptions 3. Set up and save Chat Message Sent event subscription 4. Add scopes listed above 5. Install app (authorize) ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [October 12, 2021, 2:58pm UTC](https://devforum.zoom.us/t/not-getting-webhook-events-for-chat-message-sent/58747/2 "2021-10-12T14:58:21Z")
Hi @hu-eo , I am going to check with my team to see if they are aware of an explanation for this instance. Thanks so much, Gianni ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [October 12, 2021, 4:25pm UTC](https://devforum.zoom.us/t/not-getting-webhook-events-for-chat-message-sent/58747/3 "2021-10-12T16:25:38Z")
Hi @hu-eo , Do you have “advanced encryption” enabled for the chat messages? Thank you, Gianni ---
**Author:** ![hu-eo](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/hu-eo/32/20518_2.png) [@hu-eo](https://devforum.zoom.us/u/hu-eo)\ **Post date:** [October 12, 2021, 4:30pm UTC](https://devforum.zoom.us/t/not-getting-webhook-events-for-chat-message-sent/58747/4 "2021-10-12T16:30:58Z")
Yes, it looks like I do. Ergo, according to this: > **[Advanced chat encryption](https://support.zoom.us/hc/en-us/articles/207599823-Advanced-chat-encryption)** > > Advanced chat encryption will securely send chat messages between Zoom users. Encrypted messaging encrypts all chat messages using TLS 1.2 with Advanced Encryption Standard (AES) 256-bit algorithm.... I would not be able to receive chat events until it’s disabled? ---
**Author:** ![hu-eo](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/hu-eo/32/20518_2.png) [@hu-eo](https://devforum.zoom.us/u/hu-eo)\ **Post date:** [October 14, 2021, 8:17pm UTC](https://devforum.zoom.us/t/not-getting-webhook-events-for-chat-message-sent/58747/5 "2021-10-14T20:17:47Z")
@gianni.zoom It’s been a couple days since getting a reply, but can you confirm the assumption that “advanced encryption” enabled stops webhook events for chats? Is there any plan to allow for the webhook events? We’re really more interested in the metadata of that event. ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [October 14, 2021, 8:44pm UTC](https://devforum.zoom.us/t/not-getting-webhook-events-for-chat-message-sent/58747/6 "2021-10-14T20:44:50Z")
Hi @hu-eo thank you for your patience. Yes, advanced encryption can interfere with the webhook events for chats and is being reviewed for use cases like yours. You help emphasize this need this through #feature-requests and stay up to date with our changelog. Thanks so much, Gianni ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [November 14, 2021, 6:45am UTC](https://devforum.zoom.us/t/not-getting-webhook-events-for-chat-message-sent/58747/7 "2021-11-14T06:45:25Z")
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