# Not Receiving Chat Webhooks

**URL:** <https://devforum.zoom.us/t/not-receiving-chat-webhooks/75640>\
**Category:** Chat\
**Created:** [September 8, 2022, 8:21pm UTC](https://devforum.zoom.us/t/not-receiving-chat-webhooks/75640 "2022-09-08T20:21:22Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![brian.ouimette](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/brian.ouimette/32/41207_2.png) [@brian.ouimette](https://devforum.zoom.us/u/brian.ouimette)\
**Post date:** [September 8, 2022, 8:21pm UTC](https://devforum.zoom.us/t/not-receiving-chat-webhooks/75640/1 "2022-09-08T20:21:22Z")

</div>

**Description**  
_Have spent the past 3 hours trying to get this working. Using the Webhooks only app, chat messages are not a scope that is available with event subscriptions, same when trying on the Server to Server oAuth app. When using the oAuth app, the scopes are there and I can setup an event subscription, but after installing the app, I am not receiving any webhooks. I have tested the notification url and it works and no webhook entries in the logs in zoom._

**Error?**  
_Not receiving webhooks_

**How To Reproduce**  
_Steps to reproduce the behavior:_  
_1. Create oAuth app with event subscriptions for all 4 chat events, and adding all chat scopes._  
_2. Install app_  
_3. No webhooks are received_

---

<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [September 9, 2022, 6:21pm UTC](https://devforum.zoom.us/t/not-receiving-chat-webhooks/75640/2 "2022-09-09T18:21:08Z")

</div>

Hi @brian.ouimette  
Thanks for reaching out to the Zoom Developer Form and welcome to the community! I am happy to help!  
I am sorry to hear that it has not been easy to navigate this issue.  
Could you please confirm if you are referring to the following events:  
chat.message.deleted  
chat.message.sent  
chat.message.updated  
chat.message.replie

If the answer is yes, I am actually working on this issue with the Engineering team, cause it looks like they are not working as expected right now and we are working on a fix.

Hope this helps,  
Elisa

---

<div class="post-metadata">

**Author:** ![brian.ouimette](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/brian.ouimette/32/41207_2.png) [@brian.ouimette](https://devforum.zoom.us/u/brian.ouimette)\
**Post date:** [September 9, 2022, 6:39pm UTC](https://devforum.zoom.us/t/not-receiving-chat-webhooks/75640/3 "2022-09-09T18:39:28Z")

</div>

Hello,

That is correct.

Thank you for the response. I have it working for now through an oAuth app which will be fine for testing but would like to move it to a webhook only app for production.

Thanks again,  
Brian Ouimette

---

<div class="post-metadata">

**Author:** ![brian.ouimette](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/brian.ouimette/32/41207_2.png) [@brian.ouimette](https://devforum.zoom.us/u/brian.ouimette)\
**Post date:** [October 3, 2022, 4:32pm UTC](https://devforum.zoom.us/t/not-receiving-chat-webhooks/75640/4 "2022-10-03T16:32:21Z")

</div>

@elisa.zoom - Do you have a timeframe on when the webhook only app scopes will be fixed?

Thanks,  
Brian

---

<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [October 3, 2022, 6:31pm UTC](https://devforum.zoom.us/t/not-receiving-chat-webhooks/75640/5 "2022-10-03T18:31:40Z")

</div>

Hi @brian.ouimette  
Unfortunately I do not have a timeframe right now

---

<div class="post-metadata">

**Author:** ![tanner.johnson](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tanner.johnson/32/42067_2.png) [@tanner.johnson](https://devforum.zoom.us/u/tanner.johnson)\
**Post date:** [October 7, 2022, 6:30pm UTC](https://devforum.zoom.us/t/not-receiving-chat-webhooks/75640/6 "2022-10-07T18:30:08Z")

</div>

This has also been an issue for me and my team. We are trying to get updates from sent chats from a certain channel via a webhook set up the same way as @brian.ouimette; however, we have the same issue of receiving nothing.

Any updates would be fantastic! Thanks, friends! 😃

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [October 11, 2023, 10:06am UTC](https://devforum.zoom.us/t/not-receiving-chat-webhooks/75640/7 "2023-10-11T10:06:25Z")

</div>

This topic was automatically closed 368 days after the last reply. New replies are no longer allowed.
