# Not receiving phone.callee\_ringing webhook

**URL:** <https://devforum.zoom.us/t/not-receiving-phone-callee-ringing-webhook/68014>\
**Category:** API and Webhooks\
**Created:** [April 24, 2022, 2:38am UTC](https://devforum.zoom.us/t/not-receiving-phone-callee-ringing-webhook/68014 "2022-04-24T02:38:27Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![tommyodom](https://avatars.discourse-cdn.com/v4/letter/t/c5a1d2/32.png) [@tommyodom](https://devforum.zoom.us/u/tommyodom)\
**Post date:** [April 24, 2022, 2:38am UTC](https://devforum.zoom.us/t/not-receiving-phone-callee-ringing-webhook/68014/1 "2022-04-24T02:38:27Z")

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**Description**  
I’m trying to write an app that integrates Zoom with a visual call queue aggregating caller information from another system. I pared down our setup on both the app side and the phone system side to subscribe to just phone.callee\_ringing and have the number go directly to a user instead of a call queue.

**Error**  
When I place a call to the Zoom number, no webhook is fired for phone.callee\_ringing.

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
Webhook

**Which Endpoint/s?**  
Webhook phone.callee\_ringing

**How To Reproduce (If applicable)**  
Steps to reproduce the behavior:

1. Create a Webhook only app with a single event subscription for phone.callee\_ringing.
2. Place a call to a number on the account
3. See that the webhook logs for the app do not show any events fired.

**Screenshots (If applicable)**  
N/A

**Additional context**

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**Author:** ![tommyodom](https://avatars.discourse-cdn.com/v4/letter/t/c5a1d2/32.png) [@tommyodom](https://devforum.zoom.us/u/tommyodom)\
**Post date:** [April 24, 2022, 6:44pm UTC](https://devforum.zoom.us/t/not-receiving-phone-callee-ringing-webhook/68014/2 "2022-04-24T18:44:39Z")

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Another interesting thing I discovered is that I’m receiving a phone.callee\_missed event even though I answered the call. I would have expected to receive phone.callee\_answered.

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [May 9, 2022, 9:58pm UTC](https://devforum.zoom.us/t/not-receiving-phone-callee-ringing-webhook/68014/4 "2022-05-09T21:58:40Z")

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Hi @tommyodom  
Thanks for reaching out to the Zoom Developer Forum, I am happy to help here!  
Could you please confirm if you are still experiencing this issue? or if you were able to receive the events you mentioned?

Cheers,  
Elisa

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [June 9, 2022, 7:58am UTC](https://devforum.zoom.us/t/not-receiving-phone-callee-ringing-webhook/68014/5 "2022-06-09T07:58:58Z")

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Closed on June 9, 2022, 7:58am UTC

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