# Not receiving recording.transcript\_completed event nor VTT file

**URL:** <https://devforum.zoom.us/t/not-receiving-recording-transcript-completed-event-nor-vtt-file/76667>\
**Category:** Cloud Recordings\
**Tags:** recording\
**Created:** [September 28, 2022, 10:02pm UTC](https://devforum.zoom.us/t/not-receiving-recording-transcript-completed-event-nor-vtt-file/76667 "2022-09-28T22:02:00Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![david5](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/david5/32/40553_2.png) [@david5](https://devforum.zoom.us/u/david5)\
**Post date:** [September 28, 2022, 10:02pm UTC](https://devforum.zoom.us/t/not-receiving-recording-transcript-completed-event-nor-vtt-file/76667/1 "2022-09-28T22:02:00Z")

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**Description**  
I would like to capture and save the transcripts from zoom calls. However, we’re not receiving the recording.transcript\_completed webhook event, nor are we receiving VTT files as part of the recording.completed event. It’s not clear which event I should be listening for, so we’re listening to both.

I’ve verified that we’re listening for the `recording.transcript_completed` event as part of our Server-to-Server OAuth App. I’ve also checked the “Save closed caoption as a VTT file” in my account recording settings.

Is there something else I have to enable to get transcripts working?

**API Endpoint(s) and/or Zoom API Event(s)**

> **[Zoom API Events - Meeting](https://marketplace.zoom.us/docs/api-reference/zoom-api/events/#operation/recording.transcript_completed)**
>
> API Reference for /api-reference/zoom-api/events

> **[Zoom API Events - Meeting](https://marketplace.zoom.us/docs/api-reference/zoom-api/events/#operation/recording.completed)**
>
> API Reference for /api-reference/zoom-api/events

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<div class="post-metadata">

**Author:** ![ojus.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ojus.zoom/32/734_2.png) [@ojus.zoom](https://devforum.zoom.us/u/ojus.zoom)\
**Post date:** [September 29, 2022, 4:39pm UTC](https://devforum.zoom.us/t/not-receiving-recording-transcript-completed-event-nor-vtt-file/76667/2 "2022-09-29T16:39:33Z")

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Hi,

We would like to investigate further. Since your case would contain the PII information, please do the following:

1. Open a ticket with [developer support](https://devsupport.zoom.us/hc/en-us)
2. Provide them with the Client ID of the app
3. Provide them with meeting IDs that you did not receive the events for

Thanks

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<div class="post-metadata">

**Author:** ![david5](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/david5/32/40553_2.png) [@david5](https://devforum.zoom.us/u/david5)\
**Post date:** [September 29, 2022, 6:00pm UTC](https://devforum.zoom.us/t/not-receiving-recording-transcript-completed-event-nor-vtt-file/76667/3 "2022-09-29T18:00:51Z")

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Submitted request #15513293

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**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\
**Post date:** [September 30, 2022, 12:11am UTC](https://devforum.zoom.us/t/not-receiving-recording-transcript-completed-event-nor-vtt-file/76667/4 "2022-09-30T00:11:34Z")

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Thanks for the update @david5 !