# Not receiving webhook event to my server **URL:** \ **Category:** API and Webhooks\ **Created:** [January 10, 2023, 1:29pm UTC](https://devforum.zoom.us/t/not-receiving-webhook-event-to-my-server/81209 "2023-01-10T13:29:56Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![pwawrzynkiewicz](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/pwawrzynkiewicz/32/44366_2.png) [@pwawrzynkiewicz](https://devforum.zoom.us/u/pwawrzynkiewicz)\ **Post date:** [January 10, 2023, 1:29pm UTC](https://devforum.zoom.us/t/not-receiving-webhook-event-to-my-server/81209/1 "2023-01-10T13:29:56Z")
**API Endpoint(s) and/or Zoom API Event(s)** _Webinar user joined / user left event + Meeting user joined event webhooks_ **Description** _I’m not receiving webhook events from zoom to my server. I was testing webhooks for past weeks and this is the first time it’s happening._ **Error?** _No error._ **How To Reproduce** _Steps to reproduce the behavior:_ _1. Create app_ _2. Add events and validate endpoint_ _3. Activate app and notice you’re not receiving events_ ---
**Author:** ![freelancer.nak](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/freelancer.nak/32/40968_2.png) [@freelancer.nak](https://devforum.zoom.us/u/freelancer.nak)\ **Post date:** [January 10, 2023, 1:55pm UTC](https://devforum.zoom.us/t/not-receiving-webhook-event-to-my-server/81209/2 "2023-01-10T13:55:42Z")
@pwawrzynkiewicz Hope you will be fine. Which event you have bonded for the above testings? Thanks ---
**Author:** ![pwawrzynkiewicz](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/pwawrzynkiewicz/32/44366_2.png) [@pwawrzynkiewicz](https://devforum.zoom.us/u/pwawrzynkiewicz)\ **Post date:** [January 10, 2023, 2:00pm UTC](https://devforum.zoom.us/t/not-receiving-webhook-event-to-my-server/81209/3 "2023-01-10T14:00:51Z")
Meeting → Participant joined meeting before host Meeting → End Meeting Webinar → Participant/Host joined webinar Webinar → Participant/Host left webinar I’m not receiving any events. ---
**Author:** ![freelancer.nak](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/freelancer.nak/32/40968_2.png) [@freelancer.nak](https://devforum.zoom.us/u/freelancer.nak)\ **Post date:** [January 10, 2023, 2:03pm UTC](https://devforum.zoom.us/t/not-receiving-webhook-event-to-my-server/81209/4 "2023-01-10T14:03:48Z")
@pwawrzynkiewicz You are using any tunnel (ngrok, localtunnel) or you have deployed the solution to the cloud? ---
**Author:** ![pwawrzynkiewicz](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/pwawrzynkiewicz/32/44366_2.png) [@pwawrzynkiewicz](https://devforum.zoom.us/u/pwawrzynkiewicz)\ **Post date:** [January 10, 2023, 2:04pm UTC](https://devforum.zoom.us/t/not-receiving-webhook-event-to-my-server/81209/5 "2023-01-10T14:04:32Z")
I’m using ngrok, it has been working for me for the past weeks without any issues. The validation event goes through as well. ---
**Author:** ![freelancer.nak](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/freelancer.nak/32/40968_2.png) [@freelancer.nak](https://devforum.zoom.us/u/freelancer.nak)\ **Post date:** [January 10, 2023, 2:05pm UTC](https://devforum.zoom.us/t/not-receiving-webhook-event-to-my-server/81209/6 "2023-01-10T14:05:28Z")
@pwawrzynkiewicz Please revalidate today and try once again please. ---
**Author:** ![pwawrzynkiewicz](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/pwawrzynkiewicz/32/44366_2.png) [@pwawrzynkiewicz](https://devforum.zoom.us/u/pwawrzynkiewicz)\ **Post date:** [January 10, 2023, 2:09pm UTC](https://devforum.zoom.us/t/not-receiving-webhook-event-to-my-server/81209/7 "2023-01-10T14:09:28Z")
I revalidated couple times already, I even created a new app. Nothing seems to help right now. 🫤 ---
**Author:** ![freelancer.nak](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/freelancer.nak/32/40968_2.png) [@freelancer.nak](https://devforum.zoom.us/u/freelancer.nak)\ **Post date:** [January 10, 2023, 2:24pm UTC](https://devforum.zoom.us/t/not-receiving-webhook-event-to-my-server/81209/8 "2023-01-10T14:24:12Z")
@pwawrzynkiewicz > [@pwawrzynkiewicz](#): > > I’m using ngrok, 👆 the ngork status is online for that tunnel url? ---
**Author:** ![pwawrzynkiewicz](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/pwawrzynkiewicz/32/44366_2.png) [@pwawrzynkiewicz](https://devforum.zoom.us/u/pwawrzynkiewicz)\ **Post date:** [January 10, 2023, 2:58pm UTC](https://devforum.zoom.us/t/not-receiving-webhook-event-to-my-server/81209/9 "2023-01-10T14:58:16Z")
It is, I can make requests through postman myself. ---
**Author:** ![freelancer.nak](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/freelancer.nak/32/40968_2.png) [@freelancer.nak](https://devforum.zoom.us/u/freelancer.nak)\ **Post date:** [January 10, 2023, 3:04pm UTC](https://devforum.zoom.us/t/not-receiving-webhook-event-to-my-server/81209/10 "2023-01-10T15:04:27Z")
@pwawrzynkiewicz Please review that you have added events from Marketplace App → Features → Add Event. If 👆 OK. Is your account associated with the master account? ---
**Author:** ![pwawrzynkiewicz](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/pwawrzynkiewicz/32/44366_2.png) [@pwawrzynkiewicz](https://devforum.zoom.us/u/pwawrzynkiewicz)\ **Post date:** [January 10, 2023, 3:06pm UTC](https://devforum.zoom.us/t/not-receiving-webhook-event-to-my-server/81209/11 "2023-01-10T15:06:07Z")
> [@freelancer.nak](#): > > master account I did. Maybe it is associated, it’s a Developer - Admin account. How does it matter in this case? 🙂 ---
**Author:** ![anawilliam850](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/anawilliam850/32/33827_2.png) [@anawilliam850](https://devforum.zoom.us/u/anawilliam850)\ **Post date:** [January 10, 2023, 7:45pm UTC](https://devforum.zoom.us/t/not-receiving-webhook-event-to-my-server/81209/12 "2023-01-10T19:45:36Z")
There are several possible reasons why you may not be receiving webhook events on your server. Here are a few things you can check to troubleshoot the issue: 1. Verify that your server is configured correctly to receive and process incoming webhooks. This includes making sure that the endpoint you’ve specified for the webhook is correct, that it is publicly accessible, and that the server is running and listening for incoming connections. 2. Check the logs on your server to see if there are any errors or messages related to the webhooks. If you are seeing any issues in the logs, they may indicate the cause of the problem. 3. Verify that the webhook events are being sent correctly from the sender. The sender may be experiencing issues or the webhook settings may not be configured correctly. Confirm that the events are being sent to the correct endpoint, using the correct payload format, and that the server providing the webhook is configured correctly and working properly. 4. Verify that the correct events are being sent to the correct endpoint. Make sure that the events are the ones that you expect to receive, and that they are being sent to the correct webhook endpoint URL. ---
**Author:** ![pwawrzynkiewicz](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/pwawrzynkiewicz/32/44366_2.png) [@pwawrzynkiewicz](https://devforum.zoom.us/u/pwawrzynkiewicz)\ **Post date:** [January 10, 2023, 7:47pm UTC](https://devforum.zoom.us/t/not-receiving-webhook-event-to-my-server/81209/13 "2023-01-10T19:47:40Z")
I verified everything. On paper everything should be working, just that Zoom does not send me any events right now. ---
**Author:** ![freelancer.nak](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/freelancer.nak/32/40968_2.png) [@freelancer.nak](https://devforum.zoom.us/u/freelancer.nak)\ **Post date:** [January 11, 2023, 7:42am UTC](https://devforum.zoom.us/t/not-receiving-webhook-event-to-my-server/81209/14 "2023-01-11T07:42:37Z")
@pwawrzynkiewicz Hi, You are using WebHook App or Server 2 Server OAuth App? You need to verify app logs / Webhook Logs from the `marketplace.zoom.us/app/your-app-id` E.g ![Screenshot 2023-01-11 at 12.38.42 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/8/1/812184569bda57e3f771707bab36cb1ad8141bb0.jpeg) ![Screenshot 2023-01-11 at 12.40.36 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/f/9/f9fd87f4c1367400167f3e320ceb1edb2b806c00.jpeg) ---
**Author:** ![ricardo1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ricardo1/32/46789_2.png) [@ricardo1](https://devforum.zoom.us/u/ricardo1)\ **Post date:** [March 25, 2023, 2:58am UTC](https://devforum.zoom.us/t/not-receiving-webhook-event-to-my-server/81209/15 "2023-03-25T02:58:40Z")
@pwawrzynkiewicz have you managed to solve it? I’m experiencing the same issue ---
**Author:** ![developer121](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developer121/32/46673_2.png) [@developer121](https://devforum.zoom.us/u/developer121)\ **Post date:** [April 14, 2023, 12:33pm UTC](https://devforum.zoom.us/t/not-receiving-webhook-event-to-my-server/81209/16 "2023-04-14T12:33:36Z")
I have validated the URL and also added the URL to the whitelist. NGROK is up but still, I am not getting any events. I can see the call\_logs from API but not getting any phone event in webhook. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [April 17, 2024, 4:10am UTC](https://devforum.zoom.us/t/not-receiving-webhook-event-to-my-server/81209/17 "2024-04-17T04:10:29Z")
Closed on April 17, 2024, 4:10am UTC This topic was automatically closed 368 days after the last reply. New replies are no longer allowed.