# Not receiving zoom recording complete webhook **URL:** \ **Category:** Meetings\ **Created:** [August 1, 2023, 5:38am UTC](https://devforum.zoom.us/t/not-receiving-zoom-recording-complete-webhook/92701 "2023-08-01T05:38:01Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![sidharth1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sidharth1/32/38704_2.png) [@sidharth1](https://devforum.zoom.us/u/sidharth1)\ **Post date:** [August 1, 2023, 5:38am UTC](https://devforum.zoom.us/t/not-receiving-zoom-recording-complete-webhook/92701/1 "2023-08-01T05:38:02Z")
Not receiving zoom recording webhooks after fetching new acsess and refresh token. ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [August 2, 2023, 4:10pm UTC](https://devforum.zoom.us/t/not-receiving-zoom-recording-complete-webhook/92701/2 "2023-08-02T16:10:15Z")
Hi @sidharth1 Thanks for reaching out to us Could you please share with me a meeting ID and the name of the app that you are using to receive events please ---
**Author:** ![waqarmirwaqarmir67](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/waqarmirwaqarmir67/32/50742_2.png) [@waqarmirwaqarmir67](https://devforum.zoom.us/u/waqarmirwaqarmir67)\ **Post date:** [August 2, 2023, 6:09pm UTC](https://devforum.zoom.us/t/not-receiving-zoom-recording-complete-webhook/92701/3 "2023-08-02T18:09:04Z")
Hi there ! Hope your doing well. My name is waqar and I am using zoom from last 2 years. Zoom services are always amazing but Last week I was delivery a online lecture to my college on Do deer eat mums. I completed my lecture with recording and saved it. A few hours ago one of my student asked for recording I shocked to see my recording was missing. But it was not happened only one I face it in 2 time after. please help me how I can solve this issue? Best regards : Waqar ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [August 2, 2023, 8:37pm UTC](https://devforum.zoom.us/t/not-receiving-zoom-recording-complete-webhook/92701/4 "2023-08-02T20:37:43Z")
Hey @waqarmirwaqarmir67 Did you try to download the recording via API? If not, please reach out to support here: [https://support.zoom.us/hc/en-us](https://support.zoom.us/hc/en-us) ---
**Author:** ![sidharth1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sidharth1/32/38704_2.png) [@sidharth1](https://devforum.zoom.us/u/sidharth1)\ **Post date:** [August 3, 2023, 8:05am UTC](https://devforum.zoom.us/t/not-receiving-zoom-recording-complete-webhook/92701/5 "2023-08-03T08:05:05Z")
Hi @elisa.zoom the meeting\_id is 86778814146 and I am using Exlyapp for zoom to get the recording webhooks from the meeting. It is also happening for other users also randomly. ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [August 3, 2023, 5:52pm UTC](https://devforum.zoom.us/t/not-receiving-zoom-recording-complete-webhook/92701/6 "2023-08-03T17:52:36Z")
Do you have the meeing uuid for the instance that did not get the recording.completed event? It looks like this is a recurrent meeting @sidharth1 ---
**Author:** ![sidharth1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sidharth1/32/38704_2.png) [@sidharth1](https://devforum.zoom.us/u/sidharth1)\ **Post date:** [August 3, 2023, 7:26pm UTC](https://devforum.zoom.us/t/not-receiving-zoom-recording-complete-webhook/92701/7 "2023-08-03T19:26:01Z")
@elisa.zoom meeting\_uuid for the instance of meeting which did not get recording.completed event was **TV2I3bcpSu6QpJnxkYHJSg==**. ---
**Author:** ![sidharth1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sidharth1/32/38704_2.png) [@sidharth1](https://devforum.zoom.us/u/sidharth1)\ **Post date:** [August 7, 2023, 2:08pm UTC](https://devforum.zoom.us/t/not-receiving-zoom-recording-complete-webhook/92701/8 "2023-08-07T14:08:52Z")
@elisa.zoom any updates on this? ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [August 7, 2023, 4:28pm UTC](https://devforum.zoom.us/t/not-receiving-zoom-recording-complete-webhook/92701/9 "2023-08-07T16:28:08Z")
Hi there! I will send you a private message with more details about this but I heard back from our team and it looks like we delivered all events to your endpoint