# Not receiving zoom webhooks for this user

**URL:** <https://devforum.zoom.us/t/not-receiving-zoom-webhooks-for-this-user/56343>\
**Category:** API and Webhooks\
**Created:** [August 24, 2021, 10:56am UTC](https://devforum.zoom.us/t/not-receiving-zoom-webhooks-for-this-user/56343 "2021-08-24T10:56:27Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![pravin](https://avatars.discourse-cdn.com/v4/letter/p/b38774/32.png) [@pravin](https://devforum.zoom.us/u/pravin)\
**Post date:** [August 24, 2021, 10:56am UTC](https://devforum.zoom.us/t/not-receiving-zoom-webhooks-for-this-user/56343/1 "2021-08-24T10:56:27Z")

</div>

## Using this template helps us debug your issues more effectively 🙂

**Description**  
Not receiving any meeting webhook events for this user id - [REDACTED]

**Error**  
The full error message or issue you are running into.

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
OAuth  
StreamAnchor

> **[App Marketplace](https://marketplace.zoom.us/apps/BUt-CvEcTTiuimbRXzJh0Q)**

**Which Endpoint/s?**  
Knowing the API endpoint/s can help us to identify your issue faster. Please link the ones you need help/have a question with.

**How To Reproduce (If applicable)**  
Steps to reproduce the behavior:

1. Request URL / Headers (without credentials) / Body
2. See error

**Screenshots (If applicable)**  
If applicable, add screenshots to help explain your problem.

**Additional context**  
Add any other context about the problem here.

---

<div class="post-metadata">

**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [August 25, 2021, 2:46pm UTC](https://devforum.zoom.us/t/not-receiving-zoom-webhooks-for-this-user/56343/2 "2021-08-25T14:46:13Z")

</div>

Hi @pravin,

Have you double checked that the user has installed your oauth app?

Thanks,  
Will

---

<div class="post-metadata">

**Author:** ![pravin](https://avatars.discourse-cdn.com/v4/letter/p/b38774/32.png) [@pravin](https://devforum.zoom.us/u/pravin)\
**Post date:** [August 26, 2021, 5:24am UTC](https://devforum.zoom.us/t/not-receiving-zoom-webhooks-for-this-user/56343/3 "2021-08-26T05:24:55Z")

</div>

Yeah @will.zoom the user has installed the app.

---

<div class="post-metadata">

**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [August 26, 2021, 9:50pm UTC](https://devforum.zoom.us/t/not-receiving-zoom-webhooks-for-this-user/56343/4 "2021-08-26T21:50:31Z")

</div>

@pravin Please send an email to [developersupport@zoom.us](mailto:developersupport@zoom.us) with a link to this thread.

In that email, please provide the App Name and App Owner email. I’ll investigate further from there.

Max

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [September 26, 2021, 7:50am UTC](https://devforum.zoom.us/t/not-receiving-zoom-webhooks-for-this-user/56343/5 "2021-09-26T07:50:55Z")

</div>

Closed on September 26, 2021, 7:50am UTC

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.