# Not recieving phone.caller\_ringing event

**URL:** <https://devforum.zoom.us/t/not-recieving-phone-caller-ringing-event/98735>\
**Category:** API and Webhooks\
**Created:** [November 20, 2023, 11:10pm UTC](https://devforum.zoom.us/t/not-recieving-phone-caller-ringing-event/98735 "2023-11-20T23:10:05Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![Ingo](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ingo/32/54090_2.png) [@Ingo](https://devforum.zoom.us/u/Ingo)\
**Post date:** [November 20, 2023, 11:10pm UTC](https://devforum.zoom.us/t/not-recieving-phone-caller-ringing-event/98735/1 "2023-11-20T23:10:05Z")

</div>

Hello,

I have a webhook only app.  
I enabled the event for phone.caller\_ringing but this doesn´t seem to be triggered.  
All I get is the phone.caller\_ended event while testing.

How can I debug to see what is wrong?

Thanks,  
Ingo

---

<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [November 21, 2023, 8:54pm UTC](https://devforum.zoom.us/t/not-recieving-phone-caller-ringing-event/98735/2 "2023-11-21T20:54:10Z")

</div>

Hi @Ingo  
Thanks for reaching out to us and welcome to our community!  
Allow me some time to do some testing on my end, I will try to replicate this issue on my end and see if I receive the event.  
I will get back to you soon.

---

<div class="post-metadata">

**Author:** ![maxm87](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm87/32/45332_2.png) [@maxm87](https://devforum.zoom.us/u/maxm87)\
**Post date:** [February 16, 2024, 10:25pm UTC](https://devforum.zoom.us/t/not-recieving-phone-caller-ringing-event/98735/3 "2024-02-16T22:25:53Z")

</div>

Hi, was this issue ever resolved?

I just set up a webhook using the [Make.com](http://Make.com) app and set it to trigger with caller ringing and callee ringing, but it doesn’t appear to fire on either.

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [February 19, 2025, 2:02pm UTC](https://devforum.zoom.us/t/not-recieving-phone-caller-ringing-event/98735/4 "2025-02-19T14:02:11Z")

</div>

Closed on February 19, 2025, 2:02pm UTC

This topic was automatically closed 368 days after the last reply. New replies are no longer allowed.