# OAuth Signin page returning spurious errors for users with 2FA enabled

**URL:** <https://devforum.zoom.us/t/oauth-signin-page-returning-spurious-errors-for-users-with-2fa-enabled/15312>\
**Category:** API and Webhooks\
**Created:** [April 28, 2020, 11:08pm UTC](https://devforum.zoom.us/t/oauth-signin-page-returning-spurious-errors-for-users-with-2fa-enabled/15312 "2020-04-28T23:08:04Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![ryan](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ryan/32/37137_2.png) [@ryan](https://devforum.zoom.us/u/ryan)\
**Post date:** [April 28, 2020, 11:08pm UTC](https://devforum.zoom.us/t/oauth-signin-page-returning-spurious-errors-for-users-with-2fa-enabled/15312/1 "2020-04-28T23:08:04Z")

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**Description**  
When redirecting to [https://zoom.us/oauth/signin](https://zoom.us/oauth/signin) from our app in order to sign in, a user that has 2FA enabled on their account receives an error: “Wrong user name or password. Try signing in again.”. If they instead go to [https://zoom.us/signin](https://zoom.us/signin), the username + password work correctly and they are then prompted for the 2FA code.

**Error**  
“Wrong user name or password. Try signing in again.”

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
OAuth

**Which Endpoint/s?**  
[https://zoom.us/oauth/signin](https://zoom.us/oauth/signin)

**How To Reproduce (If applicable)**

1. Setup 2FA on your user
2. Open an incognito window and attempt to start the Zoom oauth flow through an app
3. On [https://zoom.us/oauth/signin](https://zoom.us/oauth/signin), input the correct username and password
4. See the spurious error.

**Additional context**  
We started seeing this after enforcing 2FA on all of our test accounts.

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**Author:** ![ryan](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ryan/32/37137_2.png) [@ryan](https://devforum.zoom.us/u/ryan)\
**Post date:** [May 1, 2020, 8:53pm UTC](https://devforum.zoom.us/t/oauth-signin-page-returning-spurious-errors-for-users-with-2fa-enabled/15312/2 "2020-05-01T20:53:40Z")

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Bump in case this got lost under the deluge.

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**Author:** ![ryan](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ryan/32/37137_2.png) [@ryan](https://devforum.zoom.us/u/ryan)\
**Post date:** [May 5, 2020, 9:42pm UTC](https://devforum.zoom.us/t/oauth-signin-page-returning-spurious-errors-for-users-with-2fa-enabled/15312/3 "2020-05-05T21:42:02Z")

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bump, we’re still running in to this daily with our users.

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**Author:** ![michael.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael.zoom/32/37213_2.png) [@michael.zoom](https://devforum.zoom.us/u/michael.zoom)\
**Post date:** [May 5, 2020, 10:46pm UTC](https://devforum.zoom.us/t/oauth-signin-page-returning-spurious-errors-for-users-with-2fa-enabled/15312/4 "2020-05-05T22:46:39Z")

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Hey @ryan, don’t know how we missed this post for this amount of time - so sorry. I’m investigating, we seem to have other developers reporting this as well.

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**Author:** ![michael.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael.zoom/32/37213_2.png) [@michael.zoom](https://devforum.zoom.us/u/michael.zoom)\
**Post date:** [May 5, 2020, 10:49pm UTC](https://devforum.zoom.us/t/oauth-signin-page-returning-spurious-errors-for-users-with-2fa-enabled/15312/5 "2020-05-05T22:49:40Z")

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ZOOM-158091 for tracking

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [May 7, 2020, 5:57pm UTC](https://devforum.zoom.us/t/oauth-signin-page-returning-spurious-errors-for-users-with-2fa-enabled/15312/6 "2020-05-07T17:57:26Z")

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Hey @ryan ,

Please see the work around here:

> [@500 Internal Server Error during App Authorisation](https://devforum.zoom.us/t/500-internal-server-error-during-app-authorisation/15962/4):
>
> Hey @okzoomer, @gohsyang, We are aware of this issue, it will be fixed this weekend. Current work around is to login first here: [zoom.us/signin](http://zoom.us/signin) and then go back to authorize the app. Apologies for the inconvenience, Tommy

Thanks,  
Tommy

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**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 9:06pm UTC](https://devforum.zoom.us/t/oauth-signin-page-returning-spurious-errors-for-users-with-2fa-enabled/15312/7 "2020-08-21T21:06:29Z")

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Closed on August 21, 2020, 9:06pm UTC


