# Object.\_getBrowserVersion blocks joining a call in Arc Browser

**URL:** <https://devforum.zoom.us/t/object-getbrowserversion-blocks-joining-a-call-in-arc-browser/102166>\
**Category:** Video SDK\
**Created:** [January 19, 2024, 1:41pm UTC](https://devforum.zoom.us/t/object-getbrowserversion-blocks-joining-a-call-in-arc-browser/102166 "2024-01-19T13:41:43Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![tom.roper](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tom.roper/32/38058_2.png) [@tom.roper](https://devforum.zoom.us/u/tom.roper)\
**Post date:** [January 19, 2024, 1:41pm UTC](https://devforum.zoom.us/t/object-getbrowserversion-blocks-joining-a-call-in-arc-browser/102166/1 "2024-01-19T13:41:43Z")

</div>

**Video SDK Web 1.10.5**

**Description**  
In Arc Browser, which is Chromium based, I am unable to start or join a call, and see this console error in `zoom-video-1.10.5.min.js:1`

```auto
Uncaught TypeError: Cannot read properties of undefined (reading 'brand')
    at Object._getBrowserVersion

```

Is this a known bug? It occurs on 2 different instances of Video SDK I can test.

**Error**

```auto
zoom-video-1.10.5.min.js:1 Uncaught TypeError: Cannot read properties of undefined (reading 'brand')
    at Object._getBrowserVersion (zoom-video-1.10.5.min.js:1:100942)
    at get browser [as browser] (zoom-video-1.10.5.min.js:1:101915)
    at U_ (zoom-video-1.10.5.min.js:1:359625)
    at zoom-video-1.10.5.min.js:1:363177
    at zoom-video-1.10.5.min.js:1:363384
    at zoom-video-1.10.5.min.js:1:32909
    at a._next (zoom-video-1.10.5.min.js:1:11469)
    at t.next (zoom-video-1.10.5.min.js:1:8095)
    at e._subscribe (zoom-video-1.10.5.min.js:1:23012)
    at e._trySubscribe (zoom-video-1.10.5.min.js:1:10288)

```

**How To Reproduce**  
_Steps to reproduce the behavior including:_  
_1. Use Arc Browser_  
_2. Join a waiting room, and then start or be admitted to a call_  
_3. Observe Error and being unable to join call_

 ![Xnapper-2024-01-19-09.34.17](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/4/9/491c37314807df331ef17552c455879e7dc74d87.png)

---

<div class="post-metadata">

**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\
**Post date:** [January 22, 2024, 7:20am UTC](https://devforum.zoom.us/t/object-getbrowserversion-blocks-joining-a-call-in-arc-browser/102166/2 "2024-01-22T07:20:09Z")

</div>

Hey @tom.roper

Thanks for your feedback.

It’s a known issue and we will fix it in the next version.

Thanks  
Vic

---

<div class="post-metadata">

**Author:** ![tom.roper](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tom.roper/32/38058_2.png) [@tom.roper](https://devforum.zoom.us/u/tom.roper)\
**Post date:** [January 22, 2024, 12:55pm UTC](https://devforum.zoom.us/t/object-getbrowserversion-blocks-joining-a-call-in-arc-browser/102166/3 "2024-01-22T12:55:40Z")

</div>

Thanks for the reply Vic!  
Looking forward to that update 👍

Tom