# Participant\_joined webhook delay

**URL:** <https://devforum.zoom.us/t/participant-joined-webhook-delay/58248>\
**Category:** API and Webhooks\
**Created:** [October 1, 2021, 5:55am UTC](https://devforum.zoom.us/t/participant-joined-webhook-delay/58248 "2021-10-01T05:55:47Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![JJang\_daiz](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jjang_daiz/32/31522_2.png) [@JJang\_daiz](https://devforum.zoom.us/u/JJang_daiz)\
**Post date:** [October 1, 2021, 5:55am UTC](https://devforum.zoom.us/t/participant-joined-webhook-delay/58248/1 "2021-10-01T05:55:47Z")

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## Using this template helps us debug your issues more effectively 🙂

**Description**  
Hello,  
Among an event with the same endpoint, the Meeting.participant\_joined event is delayed by 40 minutes. And cannot receive the Meeting.participant\_left event.

It was working normally until yesterday.

join\_time : “2021-10-01T04:43:02Z”  
receive\_time : "2021-10-01T05:24: "

meeting\_id : 82722934696

Thank you.

**Error**  
The full error message or issue you are running into.

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
JWT

**Which Endpoint/s?**

**How To Reproduce (If applicable)**  
Steps to reproduce the behavior:

1. Request URL / Headers (without credentials) / Body
2. See error

**Screenshots (If applicable)**  
If applicable, add screenshots to help explain your problem.

**Additional context**  
Add any other context about the problem here.

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<div class="post-metadata">

**Author:** ![hieukhuong](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/hieukhuong/32/28979_2.png) [@hieukhuong](https://devforum.zoom.us/u/hieukhuong)\
**Post date:** [October 1, 2021, 6:26am UTC](https://devforum.zoom.us/t/participant-joined-webhook-delay/58248/2 "2021-10-01T06:26:29Z")

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I have the same issue. The `meeting.participant_joined` webhook was working well yesterday. But today it does not trigger the webhook at all when a participant joins the meeting.

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**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [October 4, 2021, 10:03pm UTC](https://devforum.zoom.us/t/participant-joined-webhook-delay/58248/3 "2021-10-04T22:03:21Z")

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@hieukhuong @JJang_daiz

Thank you for reaching out to the Developer Forum! Are you still encountering this issue or was this during a limited timeframe? Looking at our status page I’m not seeing an outage around that time.

If you’re still seeing issues, please submit a ticket and include a link to this thread. In that ticket, please also provide the App Name and App Owner Email.

You can submit a ticket by navigating to our [Developer Support Center](https://devsupport.zoom.us/).

Thanks,  
Max

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<div class="post-metadata">

**Author:** ![hieukhuong](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/hieukhuong/32/28979_2.png) [@hieukhuong](https://devforum.zoom.us/u/hieukhuong)\
**Post date:** [October 5, 2021, 3:57am UTC](https://devforum.zoom.us/t/participant-joined-webhook-delay/58248/4 "2021-10-05T03:57:04Z")

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I was having this issue during a limited timeframe, for about half a day. The webhook is fine now.  
To be quite exact, this issue lasted from the time I first replied on this thread (Oct 1, 1:26pm) to about 4pm-ish.

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<div class="post-metadata">

**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [October 5, 2021, 7:44pm UTC](https://devforum.zoom.us/t/participant-joined-webhook-delay/58248/5 "2021-10-05T19:44:56Z")

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Hey @hieukhuong,

If you submit a ticket with us I can double-check if we sent out those events and what the cause of the delay was. If I’m not able to find anything I can follow up with our engineering team.

Thanks,  
Max

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [November 5, 2021, 5:44am UTC](https://devforum.zoom.us/t/participant-joined-webhook-delay/58248/6 "2021-11-05T05:44:57Z")

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Closed on November 5, 2021, 5:44am UTC

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