# Permission issue while downloading voicemail

**URL:** <https://devforum.zoom.us/t/permission-issue-while-downloading-voicemail/71608>\
**Category:** API and Webhooks\
**Created:** [July 4, 2022, 9:31am UTC](https://devforum.zoom.us/t/permission-issue-while-downloading-voicemail/71608 "2022-07-04T09:31:28Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![amaheshwari](https://avatars.discourse-cdn.com/v4/letter/a/48db29/32.png) [@amaheshwari](https://devforum.zoom.us/u/amaheshwari)\
**Post date:** [July 4, 2022, 9:31am UTC](https://devforum.zoom.us/t/permission-issue-while-downloading-voicemail/71608/1 "2022-07-04T09:31:28Z")

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**Description**  
Hi Team,

We have been facing a permission problem while downloading the voice mails. We have an API that takes download\_url and access\_token and in return, it downloads the voicemail. This API seems to work properly before but somehow now it giving this error:

**“code”:403,“message”:“You do not have permission.”**

_ **The App is of OAuth Type and it’s Account Level App.** _

All the other ZOOM APIs work fine!

Here is the c# code:  
using (RestClient restClient = new RestClient(download\_url))  
{  
RestRequest restRequest = new RestRequest();  
restRequest.AddHeader(“Authorization”, string.Format(“Bearer {0}”, accessToken));

```
                    var response = await restClient.ExecuteAsync(restRequest);

```

}

**Error?**  
Getting this **“code”:403,“message”:“You do not have permission.”** while downloading voicemail.

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [July 5, 2022, 2:05pm UTC](https://devforum.zoom.us/t/permission-issue-while-downloading-voicemail/71608/2 "2022-07-05T14:05:48Z")

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Hi @amaheshwari

Can you please share with me the endpoints you are calling when getting the Error so I can debug this issue further

Best,  
Elisa

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<div class="post-metadata">

**Author:** ![amaheshwari](https://avatars.discourse-cdn.com/v4/letter/a/48db29/32.png) [@amaheshwari](https://devforum.zoom.us/u/amaheshwari)\
**Post date:** [July 5, 2022, 2:41pm UTC](https://devforum.zoom.us/t/permission-issue-while-downloading-voicemail/71608/3 "2022-07-05T14:41:06Z")

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Sure,

API Endpoint: [https://zoom.us/v2/phone/voice\_mails/download/SgzIxDqSSYGfWGXIPpNOtA](https://zoom.us/v2/phone/voice_mails/download/SgzIxDqSSYGfWGXIPpNOtA)  
with an access token, passed as a Header:  
**Header= (Authorization : Bearer access\_token)**

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [July 5, 2022, 4:30pm UTC](https://devforum.zoom.us/t/permission-issue-while-downloading-voicemail/71608/4 "2022-07-05T16:30:30Z")

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THANKS @amaheshwari  
Allow me some time to do some testing on my end and I will come back to you with an update shortly

Cheers,  
Elisa

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [July 6, 2022, 4:02pm UTC](https://devforum.zoom.us/t/permission-issue-while-downloading-voicemail/71608/5 "2022-07-06T16:02:20Z")

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Hi @amaheshwari  
I am not able to replicate the error on my end. I was able to download the voicemail with no issues.

Could you please report this issue with support here so they can take a look to your account settings:

> **[Zoom Developer Support](https://devsupport.zoom.us/hc/en-us)**

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**Author:** ![amaheshwari](https://avatars.discourse-cdn.com/v4/letter/a/48db29/32.png) [@amaheshwari](https://devforum.zoom.us/u/amaheshwari)\
**Post date:** [July 7, 2022, 5:25am UTC](https://devforum.zoom.us/t/permission-issue-while-downloading-voicemail/71608/6 "2022-07-07T05:25:38Z")

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Hi @elisa.zoom

I have created a support ticket for the same. TicketID is #14770962. Please help.

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [July 7, 2022, 1:56pm UTC](https://devforum.zoom.us/t/permission-issue-while-downloading-voicemail/71608/7 "2022-07-07T13:56:55Z")

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I will take a look into that @amaheshwari

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [August 6, 2022, 11:57pm UTC](https://devforum.zoom.us/t/permission-issue-while-downloading-voicemail/71608/8 "2022-08-06T23:57:11Z")

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Closed on August 6, 2022, 11:57pm UTC

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