# Polling options via Web SDK disabled? **URL:** \ **Category:** Web\ **Created:** [April 27, 2021, 6:25pm UTC](https://devforum.zoom.us/t/polling-options-via-web-sdk-disabled/48999 "2021-04-27T18:25:19Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![frederik.gysel](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/frederik.gysel/32/26431_2.png) [@frederik.gysel](https://devforum.zoom.us/u/frederik.gysel)\ **Post date:** [April 27, 2021, 6:25pm UTC](https://devforum.zoom.us/t/polling-options-via-web-sdk-disabled/48999/1 "2021-04-27T18:25:19Z")
**Description** After downloading Web SDK version, launching it on the webserver and joining a meeting, user is not able to submit vote because the vote options are disabled **Error** No error **Which Web Client SDK version?** 1.8.6 **Screenshots** ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/0/8/08af537af24eaa37fb649c774398937056a14d27.png) **Device (please complete the following information):** - Device: HP Desktop PC - OS: Windows 10 - Browser: Chrome - Browser Version Versie 90.0.4430.85 (Officiële build) (64-bits) In the vote dialig it’s mentionned ‘Host and participants can’t vote’ Is this because the participant is a guest and needs to be authenticated to be able to vote? Or is there something else going wrong? Thx Frederik ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [April 28, 2021, 10:03pm UTC](https://devforum.zoom.us/t/polling-options-via-web-sdk-disabled/48999/2 "2021-04-28T22:03:04Z")
Hey @frederik.gysel, Thank you for reaching out to the Zoom Developer Forum. First, please test with the latest version of the Web SDK (1.9.1) and let me know if you see different behavior. Thanks, Max ---
**Author:** ![frederik.gysel](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/frederik.gysel/32/26431_2.png) [@frederik.gysel](https://devforum.zoom.us/u/frederik.gysel)\ **Post date:** [April 29, 2021, 8:11am UTC](https://devforum.zoom.us/t/polling-options-via-web-sdk-disabled/48999/3 "2021-04-29T08:11:58Z")
Hi @MaxM , After upgrading to v1.9.1, participants are able to vote, thank you. But… the vote registration is not done with the name & e-mail entered but as ‘guest’: ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/4/8/482f858c93f1e29a8d1f88dad93b325bdd8e9a80.png) Is it possible to do the registration with the user name & e-mail entered on index.html page? Thx Frederik ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [April 30, 2021, 9:27pm UTC](https://devforum.zoom.us/t/polling-options-via-web-sdk-disabled/48999/4 "2021-04-30T21:27:48Z")
Hey @frederik.gysel, I’m glad that helped! Are you able to offer more information on how you’re generating that report? I’ll reproduce the issue and then reach out to our engineering team if necessary. Thanks, Max ---
**Author:** ![frederik.gysel](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/frederik.gysel/32/26431_2.png) [@frederik.gysel](https://devforum.zoom.us/u/frederik.gysel)\ **Post date:** [May 6, 2021, 5:03pm UTC](https://devforum.zoom.us/t/polling-options-via-web-sdk-disabled/48999/5 "2021-05-06T17:03:01Z")
Hi @MaxM, Sorry for late reply… Once poll is finished, I press the button ‘Download’ at the bottom of the poll dialog: ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/0/7/07902d4b891be9c3df7231577a2b88403cd5d46f.png) I just tried it once more for meeting ID 87636368225 and the report still contains ‘Guest’ in the field ‘User Name’: ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/b/f/bf17e33d1ffd90b264e0b10d31cacf66c2548bff.png) As you can see in my first post, I am using Web Client SDK (version 1.9.1) Thx Frederik ---
**Author:** ![frederik.gysel](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/frederik.gysel/32/26431_2.png) [@frederik.gysel](https://devforum.zoom.us/u/frederik.gysel)\ **Post date:** [May 6, 2021, 7:49pm UTC](https://devforum.zoom.us/t/polling-options-via-web-sdk-disabled/48999/6 "2021-05-06T19:49:40Z")
@MaxM, This looks like an old issue. Please see: > [@API polls results not show guests feedback](https://devforum.zoom.us/t/api-polls-results-not-show-guests-feedback/11503): > > Hello, with an API call to polls results just the results of registered participants are retrive, guests result no, there is a way to retrive the guests results also? Thanks and > [@Not getting Guest poll results](https://devforum.zoom.us/t/not-getting-guest-poll-results/38436): > > HI, I am not getting poll results of guest users in the poll API. Is there a way I can retrieve guest user’s poll results too? Apparently fix for this was planned for Oct20? When is the implementation of the fix foreseen? Are there any alternatives to avoid ‘guest’ registration in polling? Rgds Frederik ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [May 8, 2021, 12:17am UTC](https://devforum.zoom.us/t/polling-options-via-web-sdk-disabled/48999/7 "2021-05-08T00:17:33Z")
Hey @frederik.gysel, Thanks for providing more detail, that’s a good find. I’ve reached out to the engineers that handled that issue to see if they can confirm if the fix was deployed and if not, provide a timeline. (CS-3326) Thanks, Max ---
**Author:** ![frederik.gysel](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/frederik.gysel/32/26431_2.png) [@frederik.gysel](https://devforum.zoom.us/u/frederik.gysel)\ **Post date:** [May 11, 2021, 6:56pm UTC](https://devforum.zoom.us/t/polling-options-via-web-sdk-disabled/48999/8 "2021-05-11T18:56:09Z")
Hi @MaxM, any news from the engineers? Thx Frederik ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [May 12, 2021, 11:22pm UTC](https://devforum.zoom.us/t/polling-options-via-web-sdk-disabled/48999/9 "2021-05-12T23:22:08Z")
Hey @frederik.gysel, No news just yet but I’ve reached back out to them to see if they are able to provide an update. Thanks, Max ---
**Author:** ![frederik.gysel](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/frederik.gysel/32/26431_2.png) [@frederik.gysel](https://devforum.zoom.us/u/frederik.gysel)\ **Post date:** [May 19, 2021, 8:30am UTC](https://devforum.zoom.us/t/polling-options-via-web-sdk-disabled/48999/10 "2021-05-19T08:30:06Z")
Hi @MaxM , Still no feedback from the engineers? Thx Frederik ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [May 20, 2021, 9:24pm UTC](https://devforum.zoom.us/t/polling-options-via-web-sdk-disabled/48999/11 "2021-05-20T21:24:53Z")
Hey @frederik.gysel, Thanks for your patience. So far, we haven’t been able to reproduce this issue internally so we’re looking for more information. > [@frederik.gysel](#): > > Is it possible to do the registration with the user name & e-mail entered on index.html page? Can you clarify what you mean by registering the user with the index.html page? You’ll want to register users prior to the meeting. We don’t have a method to register them using SDK directly but you can use the [Add Meeting Registrant API](https://marketplace.zoom.us/docs/api-reference/zoom-api/meetings/meetingregistrantcreate). Also, make sure that you aren’t checking the box to make the poll anonymous as shown [here](https://support.zoom.us/hc/en-us/articles/203749865-Polling-for-webinars#:~:text=(optional)%20check%20the%20anonymous%20box%20to%20make%20keep%20the%20participant's%20polling%20information%20anonymous%20in%20the%20meeting%20and%20in%20the%20reports.). Thanks, Max ---
**Author:** ![frederik.gysel](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/frederik.gysel/32/26431_2.png) [@frederik.gysel](https://devforum.zoom.us/u/frederik.gysel)\ **Post date:** [May 23, 2021, 11:14am UTC](https://devforum.zoom.us/t/polling-options-via-web-sdk-disabled/48999/12 "2021-05-23T11:14:28Z")
Hi @MaxM, With user name & e-mail entered on index.html page in mean the content of below highlighted fields of the Web SDK: ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/b/b/bb752c3a60670171bab156e91b571f331b381a95.png) Registering users via API might be an option but then I get back a join URL like `https://us02web.zoom.us/w/000000000?tk=cAG...............` which will lead me to the Zoom app while I would like to stay in the Web SDK integrated in my website. PS: anonymous checkbox is not selected. Thanks Frederik ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [May 24, 2021, 4:35pm UTC](https://devforum.zoom.us/t/polling-options-via-web-sdk-disabled/48999/13 "2021-05-24T16:35:10Z")
Hey @frederik.gysel , Regarding registration, checkout the newly supported as of version 1.9.5 Web Client SDK registration flow here: > **[Join Meeting - Meetings - Build an App - Web - Client SDKs - Zoom Software...](https://marketplace.zoom.us/docs/sdk/native-sdks/web/build/meetings/join#joining-a-registered-meeting)** > > Join a Meeting > > Join meetings in the Web SDK using the ZoomMtg.init() method to launch the SDK, then the ZoomMtg.join() to join the user into the meetin... Thanks, Tommy ---
**Author:** ![frederik.gysel](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/frederik.gysel/32/26431_2.png) [@frederik.gysel](https://devforum.zoom.us/u/frederik.gysel)\ **Post date:** [May 29, 2021, 2:35pm UTC](https://devforum.zoom.us/t/polling-options-via-web-sdk-disabled/48999/14 "2021-05-29T14:35:52Z")
Great! It works! Thanks a lot @tommy & @MaxM Rgds Frederik ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [June 2, 2021, 1:25am UTC](https://devforum.zoom.us/t/polling-options-via-web-sdk-disabled/48999/15 "2021-06-02T01:25:51Z")
Hey @frederik.gysel, I’m glad that helped! Just to clarify, are you still seeing the issue with Polling on the latest version of the Web SDK? Thanks, Max ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [June 2, 2021, 1:25am UTC](https://devforum.zoom.us/t/polling-options-via-web-sdk-disabled/48999/16 "2021-06-02T01:25:55Z")
Closed on June 2, 2021, 1:25am UTC ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [June 2, 2021, 1:26am UTC](https://devforum.zoom.us/t/polling-options-via-web-sdk-disabled/48999/17 "2021-06-02T01:26:46Z")
Opened on June 2, 2021, 1:26am UTC ---
**Author:** ![frederik.gysel](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/frederik.gysel/32/26431_2.png) [@frederik.gysel](https://devforum.zoom.us/u/frederik.gysel)\ **Post date:** [June 2, 2021, 5:00pm UTC](https://devforum.zoom.us/t/polling-options-via-web-sdk-disabled/48999/18 "2021-06-02T17:00:32Z")
Hi @MaxM , Poll votes are still registered as ‘Guest’ with the latest version. (1.9.5) ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/f/0/f0f0fef04b24e402e8408d39f937c4caa670c402.png) But, by use of the [Add Meeting Registrant API](https://marketplace.zoom.us/docs/api-reference/zoom-api/meetings/meetingregistrantcreate) function combined with the [suggestion](https://marketplace.zoom.us/docs/sdk/native-sdks/web/build/meetings/join#joining-a-registered-meeting) of @tommy (to stay in the Web SDK) I am now able to see who voted. Thx Frederik ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [June 4, 2021, 2:10am UTC](https://devforum.zoom.us/t/polling-options-via-web-sdk-disabled/48999/19 "2021-06-04T02:10:35Z")
Hey @frederik.gysel, Thanks for the update, I’m glad that you have a path forward! I’ll update our team. Thanks, Max