# Poor Video Quality streaming from Native Zoom Client **URL:** \ **Category:** Web\ **Created:** [April 1, 2020, 4:56pm UTC](https://devforum.zoom.us/t/poor-video-quality-streaming-from-native-zoom-client/10509 "2020-04-01T16:56:15Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![s.goetz](https://avatars.discourse-cdn.com/v4/letter/s/5daacb/32.png) [@s.goetz](https://devforum.zoom.us/u/s.goetz)\ **Post date:** [April 1, 2020, 4:56pm UTC](https://devforum.zoom.us/t/poor-video-quality-streaming-from-native-zoom-client/10509/1 "2020-04-01T16:56:15Z")
**Description** We have integrated Zoom via Web-SDK into a webclient. Every things works just fine. Except that the resotuion the Native Zoom App uses for streaming never goes higher than 640x360. We have HD for groupd enabled in the user settings as well as in the zoom client. Is the resouliton currently limited by zoom? **Error** The full error message or issue you are running into. **Which version?** latest web sdk and latest zoom client **Screenshots** ![Stats](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/d/d62eb49574adee940bec9ededbbc4d8715242967.png) ---
**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\ **Post date:** [April 1, 2020, 11:03pm UTC](https://devforum.zoom.us/t/poor-video-quality-streaming-from-native-zoom-client/10509/2 "2020-04-01T23:03:11Z")
Hi @s.goetz, The Native client should support 720p, do you have a Pro account? Also, the WebSDK only supports up to 360p at this time. We are looking to expand into 720p in the future for the WebSDK. Thanks ---
**Author:** ![s.goetz](https://avatars.discourse-cdn.com/v4/letter/s/5daacb/32.png) [@s.goetz](https://devforum.zoom.us/u/s.goetz)\ **Post date:** [April 2, 2020, 6:40am UTC](https://devforum.zoom.us/t/poor-video-quality-streaming-from-native-zoom-client/10509/3 "2020-04-02T06:40:15Z")
Hi, thank you for your answer! We use zoom business. the problem with the low resolution also occurs using a native client to stream and a native client to receive streams. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 2, 2020, 11:23pm UTC](https://devforum.zoom.us/t/poor-video-quality-streaming-from-native-zoom-client/10509/4 "2020-04-02T23:23:18Z")
Hey @s.goetz, For support for the Native Client, please reach out to [support.zoom.us](http://support.zoom.us). Thanks, Tommy ---
**Author:** ![michel1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michel1/32/10308_2.png) [@michel1](https://devforum.zoom.us/u/michel1)\ **Post date:** [June 11, 2020, 10:19am UTC](https://devforum.zoom.us/t/poor-video-quality-streaming-from-native-zoom-client/10509/5 "2020-06-11T10:19:21Z")
We have the same problem. Everything capped to 640x360, but are on a Pro subscription. ---
**Author:** ![Nishant\_Pra](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/nishant_pra/32/10313_2.png) [@Nishant\_Pra](https://devforum.zoom.us/u/Nishant_Pra)\ **Post date:** [June 11, 2020, 11:59am UTC](https://devforum.zoom.us/t/poor-video-quality-streaming-from-native-zoom-client/10509/6 "2020-06-11T11:59:58Z")
Me facing the same issue! Have a pro account. Zoom please resolve this major issue. ![WhatsApp Image 2020-06-11 at 13.48.06](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/5/583bfd5267323c5d338c8f352f2d5f10b1cfe6b8.jpeg) ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 16, 2020, 5:29pm UTC](https://devforum.zoom.us/t/poor-video-quality-streaming-from-native-zoom-client/10509/7 "2020-06-16T17:29:42Z")
Hey @Nishant_Pra, @michel1, For support for the Native Client, please reach out to [support.zoom.us](http://support.zoom.us/) If you are using the [Web SDK](https://marketplace.zoom.us/docs/sdk/native-sdks/web), the max resolution is 360p. Thanks, Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 17, 2020, 5:44pm UTC](https://devforum.zoom.us/t/poor-video-quality-streaming-from-native-zoom-client/10509/8 "2020-06-17T17:44:22Z")
Closed on June 17, 2020, 5:44pm UTC