# Possible bug with customer\_key not persisting

**URL:** <https://devforum.zoom.us/t/possible-bug-with-customer-key-not-persisting/118550>\
**Category:** iOS\
**Created:** [October 3, 2024, 6:18pm UTC](https://devforum.zoom.us/t/possible-bug-with-customer-key-not-persisting/118550 "2024-10-03T18:18:28Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![breno.oliveira](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/breno.oliveira/32/60278_2.png) [@breno.oliveira](https://devforum.zoom.us/u/breno.oliveira)\
**Post date:** [October 3, 2024, 6:18pm UTC](https://devforum.zoom.us/t/possible-bug-with-customer-key-not-persisting/118550/1 "2024-10-03T18:18:28Z")

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**Description**  
We are sending our internal customerKeys to zoom SDK but eventually, like 1% of the time, the customer\_key does not persist. It is present in one event, but get lost in consequent events. Since it worked for one user event, and not for others, we are assuming this is a bug on Zoom side, is that correct?  
We can check the missing customer\_key in our logs (screenshot1) and fetching the participants report for the meeting (screenshot2). Api call: GET [https://api.zoom.us/v2/report/meetings/DCoYZzssTW+9OpZlLzK6KQ==/participants](https://api.zoom.us/v2/report/meetings/DCoYZzssTW+9OpZlLzK6KQ==/participants)) .

**Which iOS Meeting SDK version?**  
6.1.10

**Screenshots**

 ![Screenshot 2024-10-03 at 14.56.55 copy](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/e/3/e3e69aa5068491881c876a025fcfd5428bf1eb5b.png)  
 ![Screenshot 2024-10-03 at 15.16.44](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/5/1/51c8a5476d5c8e4d51b49ef33dd8cad226a9b57a.png)

**Smartphone (please complete the following information):**

- Device: iPhone16
- OS: 17.6.1

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [November 3, 2024, 4:18am UTC](https://devforum.zoom.us/t/possible-bug-with-customer-key-not-persisting/118550/2 "2024-11-03T04:18:34Z")

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Closed on November 3, 2024, 4:18am UTC

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