# Private Messages not working in Web Client SDK

**URL:** <https://devforum.zoom.us/t/private-messages-not-working-in-web-client-sdk/37826>\
**Category:** Web\
**Created:** [December 7, 2020, 2:52pm UTC](https://devforum.zoom.us/t/private-messages-not-working-in-web-client-sdk/37826 "2020-12-07T14:52:18Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ckarpyszyn](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ckarpyszyn/32/18715_2.png) [@ckarpyszyn](https://devforum.zoom.us/u/ckarpyszyn)\
**Post date:** [December 7, 2020, 2:52pm UTC](https://devforum.zoom.us/t/private-messages-not-working-in-web-client-sdk/37826/1 "2020-12-07T14:52:18Z")

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**Description**  
The host of a Zoom meeting cannot receive private messages if they’re sent from the web client SDK

**Error**  
No private messages get to the host. No error message.

**Which version?**  
Web Client SDK 1.8.3

**To Reproduce(If applicable)**  
Steps to reproduce the behavior:

1. Have the host join the meeting using the Windows Zoom App
2. Have a guest user using the web sdk send a private message to the host

**Additional context**  
Messages to Everyone works for all users.

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**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [December 7, 2020, 8:41pm UTC](https://devforum.zoom.us/t/private-messages-not-working-in-web-client-sdk/37826/2 "2020-12-07T20:41:33Z")

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Hey @ckarpyszyn,

Thank you for reaching out. Please make sure that the **Private Chat** setting is enabled on your [settings page.](https://zoom.us/profile/setting)

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/7/67b7784d3e2ed78db3f75912ad6c8a5cc5eabc5b.png)

Let me know if you continue to have issues after enabling that setting.

Thanks,  
Max

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [January 7, 2021, 6:41am UTC](https://devforum.zoom.us/t/private-messages-not-working-in-web-client-sdk/37826/3 "2021-01-07T06:41:52Z")

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Closed on January 7, 2021, 6:41am UTC

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