# Problem With Audio in VideoCall

**URL:** <https://devforum.zoom.us/t/problem-with-audio-in-videocall/8324>\
**Category:** Web\
**Created:** [February 28, 2020, 8:36pm UTC](https://devforum.zoom.us/t/problem-with-audio-in-videocall/8324 "2020-02-28T20:36:04Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![alberto.belen](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/alberto.belen/32/2918_2.png) [@alberto.belen](https://devforum.zoom.us/u/alberto.belen)\
**Post date:** [February 28, 2020, 8:36pm UTC](https://devforum.zoom.us/t/problem-with-audio-in-videocall/8324/1 "2020-02-28T20:36:04Z")

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**Description**  
Hello Community, I have been requesting your help again …

I am having trouble setting the audio of the called video.

I can see the other person, and the other person can see me, but I can’t hear it, and they can’t hear me.

Audio and video permissions were granted, and it doesn’t throw me any mistakes.

Sorry my English ( I’m from Argentina )

**Which version?**  
SDK version.  
ZoomMtg.setZoomJSLib(‘[https://dmogdx0jrul3u.cloudfront.net/1.7.0/lib](https://dmogdx0jrul3u.cloudfront.net/1.7.0/lib)’, ‘/av’);

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [February 28, 2020, 9:59pm UTC](https://devforum.zoom.us/t/problem-with-audio-in-videocall/8324/2 "2020-02-28T21:59:29Z")

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Hey @alberto.belen, your English is very good!

This sounds like the microphone maybe isn’t working.

Can you send a screenshot of the Web SDK audio settings?

 ![Screen Shot 2020-02-28 at 2.59.06 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/1/1f017f82aab9492127f255c549e7a99584d9f3c0.png)

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![alberto.belen](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/alberto.belen/32/2918_2.png) [@alberto.belen](https://devforum.zoom.us/u/alberto.belen)\
**Post date:** [March 2, 2020, 12:55pm UTC](https://devforum.zoom.us/t/problem-with-audio-in-videocall/8324/3 "2020-03-02T12:55:19Z")

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Hi @tommy Thanks for your response!

There my screenshot… I allow access to both device

![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/e/e135daaf4efea6dc31f5d2a6c642d0c397a0aed3.png)

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<div class="post-metadata">

**Author:** ![alberto.belen](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/alberto.belen/32/2918_2.png) [@alberto.belen](https://devforum.zoom.us/u/alberto.belen)\
**Post date:** [March 2, 2020, 3:23pm UTC](https://devforum.zoom.us/t/problem-with-audio-in-videocall/8324/4 "2020-03-02T15:23:53Z")

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@tommy  
aditional screenshoot

![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/9/9bc2d94dd57cb80921cf269e95d4b57f3508a65e.jpeg)

The microphone icon apparently detects my voice, but the person on the other side doesn’t listen to me

#help

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [March 2, 2020, 4:20pm UTC](https://devforum.zoom.us/t/problem-with-audio-in-videocall/8324/5 "2020-03-02T16:20:52Z")

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Hey @alberto.belen,

May I ask what device and browser or Zoom App is the person on the other end using?

Can you confirm their speakers are on?

Thanks,  
Tommy

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**Author:** ![alberto.belen](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/alberto.belen/32/2918_2.png) [@alberto.belen](https://devforum.zoom.us/u/alberto.belen)\
**Post date:** [March 3, 2020, 2:53pm UTC](https://devforum.zoom.us/t/problem-with-audio-in-videocall/8324/6 "2020-03-03T14:53:09Z")

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Speakers lit ON both sides.  
Mic connected both sides.

I can see, and the other person can see me, but none can hear what anyone says

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [March 3, 2020, 5:15pm UTC](https://devforum.zoom.us/t/problem-with-audio-in-videocall/8324/7 "2020-03-03T17:15:54Z")

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Hey @alberto.belen,

Thanks for providing those details. Can you share the meetingID so I can look at the audio logs?

Thanks,  
Tommy

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**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 7:28pm UTC](https://devforum.zoom.us/t/problem-with-audio-in-videocall/8324/8 "2020-08-21T19:28:38Z")

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Closed on August 21, 2020, 7:28pm UTC