# Problem with client url scheme with zoom phone **URL:** \ **Category:** Web\ **Created:** [July 29, 2020, 10:12am UTC](https://devforum.zoom.us/t/problem-with-client-url-scheme-with-zoom-phone/25576 "2020-07-29T10:12:04Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![praveen.padala](https://avatars.discourse-cdn.com/v4/letter/p/f04885/32.png) [@praveen.padala](https://devforum.zoom.us/u/praveen.padala)\ **Post date:** [July 29, 2020, 10:12am UTC](https://devforum.zoom.us/t/problem-with-client-url-scheme-with-zoom-phone/25576/1 "2020-07-29T10:12:04Z")
I am using zoom client url scheme for my web application. The client url scheme I am using `zoomphonecall://`. when the user clicks on that link for some of the users zoom app is getting launched for some of the users it is not getting launched. And if the user doesn’t have zoom app installed in their machine it is not it is not recommending to install the zoom application. [as mentioned here](https://marketplace.zoom.us/docs/guides/guides/client-url-schemes) ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [July 31, 2020, 5:25pm UTC](https://devforum.zoom.us/t/problem-with-client-url-scheme-with-zoom-phone/25576/2 "2020-07-31T17:25:05Z")
Hey @praveen.padala, Can you share more details to [developersupport@zoom.us](mailto:developersupport@zoom.us) like which userIDs of the users it is and is not working for? Thanks, Tommy ---
**Author:** ![praveen.padala](https://avatars.discourse-cdn.com/v4/letter/p/f04885/32.png) [@praveen.padala](https://devforum.zoom.us/u/praveen.padala)\ **Post date:** [August 2, 2020, 4:22am UTC](https://devforum.zoom.us/t/problem-with-client-url-scheme-with-zoom-phone/25576/3 "2020-08-02T04:22:39Z")
Hi @tommy is it enough to send the user email with which they login ? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 4, 2020, 4:04pm UTC](https://devforum.zoom.us/t/problem-with-client-url-scheme-with-zoom-phone/25576/4 "2020-08-04T16:04:36Z")
Hey @praveen.padala, Sure, the more details we have about the issue, the better. Thanks, Tommy ---
**Author:** ![praveen.padala](https://avatars.discourse-cdn.com/v4/letter/p/f04885/32.png) [@praveen.padala](https://devforum.zoom.us/u/praveen.padala)\ **Post date:** [August 6, 2020, 8:38am UTC](https://devforum.zoom.us/t/problem-with-client-url-scheme-with-zoom-phone/25576/5 "2020-08-06T08:38:24Z")
I tried to mail the details [develoeprsupport@zoom.us](mailto:develoeprsupport@zoom.us) to this email address but gmail is replying with message Address not found ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 7, 2020, 6:19pm UTC](https://devforum.zoom.us/t/problem-with-client-url-scheme-with-zoom-phone/25576/6 "2020-08-07T18:19:51Z")
Hey @praveen.padala, Whoops I spelt it wrong! I have fixed it: [developersupport@zoom.us](mailto:developersupport@zoom.us). 🙂 Thanks, Tommy ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [August 17, 2020, 6:19pm UTC](https://devforum.zoom.us/t/problem-with-client-url-scheme-with-zoom-phone/25576/7 "2020-08-17T18:19:56Z")
Closed on August 17, 2020, 6:19pm UTC This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.