# Problem with the app installation to the same account **URL:** \ **Category:** API and Webhooks\ **Created:** [November 9, 2020, 4:48pm UTC](https://devforum.zoom.us/t/problem-with-the-app-installation-to-the-same-account/35499 "2020-11-09T16:48:01Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![dmitrii](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/dmitrii/32/17308_2.png) [@dmitrii](https://devforum.zoom.us/u/dmitrii)\ **Post date:** [November 9, 2020, 4:48pm UTC](https://devforum.zoom.us/t/problem-with-the-app-installation-to-the-same-account/35499/1 "2020-11-09T16:48:01Z")
**Description** 1. We have created an app that has access to chat messages. Note that the app is not published yet. We want to install this application to the same account without publishing in order to test API. 2. When trying to install an app, we are receiving an error message saying that “an account admin is required to install this type of app”. 3. It’s not immediately clear how an admin - i.e. myself - would be able to do that - we would appreciate further guidance on this matter. 4. At the same time, as part of the app creation process, we have also encountered an issue with generating a publishable URL (see screenshot attached). **Error** You cannot authorize the app. An account admin is required to install this type of app. Please contact your admin or IT administrator to install this app. **Which App Type (OAuth / Chatbot / JWT / Webhook)?** OAuth **Which Endpoint/s?** We can not use any endpoints on this stage. **How To Reproduce (If applicable)** 1. Create an app. 2. Go to activation menu. 3. Click install button. 4. See the error message: “You cannot authorize the app” **Screenshots (If applicable)** Publishable URL, generate button is not active: ![zoom-p-url-not-active](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/b/0/b0d8c1b28237d48e6364f662f8566765dec33328.png) ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [November 10, 2020, 7:35pm UTC](https://devforum.zoom.us/t/problem-with-the-app-installation-to-the-same-account/35499/2 "2020-11-10T19:35:03Z")
Hey @dmitrii, Thanks for sharing these details. First, in regards to installing the app locally, I should note that Chatbot apps are Account-Level apps. This means that when you go to install them, it will be installed for all users on the account. Can you confirm that you’re either the Account Owner or an Admin on your Zoom account? You can verify this [here](https://zoom.us/account/user). Regarding not being able to generate a Publishable URL, you will need to first provide a Redirect URL for production in your app settings (see orange text). Once you do this, you should no longer have an issues. Let me know if this helps, Will ---
**Author:** ![alexander.alexeev](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/alexander.alexeev/32/18750_2.png) [@alexander.alexeev](https://devforum.zoom.us/u/alexander.alexeev)\ **Post date:** [November 13, 2020, 2:58pm UTC](https://devforum.zoom.us/t/problem-with-the-app-installation-to-the-same-account/35499/3 "2020-11-13T14:58:00Z")
We tried to install app using admin account: ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/5/1/516a6129a7862995318bbe47b1c4fd35265b610f.png) but with no luck, error “You cannot authorize app” again: You cannot authorize the app You cannot install the app because you don’t have the required permissions. Please contact your IT administrator for permission and try again. View all users’ chat channels View all users’ history and channels View all users’ chat messages ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [November 16, 2020, 9:01pm UTC](https://devforum.zoom.us/t/problem-with-the-app-installation-to-the-same-account/35499/4 "2020-11-16T21:01:25Z")
Hey @alexander.alexeev, You need to either have a Zoom Admin on your account install the app, or have a Zoom Admin give you the respective permissions in a role here: [https://zoom.us/role#/](https://zoom.us/role#/) > **[Using role management](https://support.zoom.us/hc/en-us/articles/115001078646-Using-role-management)** > > Overview > Each user in a Zoom account automatically has a system role, which can be owner, administrator, or member. These roles are associated with a default set of permissions, which cannot be cha... Thanks, Tommy ---
**Author:** ![alexander.alexeev](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/alexander.alexeev/32/18750_2.png) [@alexander.alexeev](https://devforum.zoom.us/u/alexander.alexeev)\ **Post date:** [November 16, 2020, 9:08pm UTC](https://devforum.zoom.us/t/problem-with-the-app-installation-to-the-same-account/35499/5 "2020-11-16T21:08:10Z")
As you can see on screenshot above I’m Admin and I’m getting error “You cannot authorize app” ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [November 17, 2020, 8:59pm UTC](https://devforum.zoom.us/t/problem-with-the-app-installation-to-the-same-account/35499/6 "2020-11-17T20:59:29Z")
Hey @alexander.alexeev, Thanks for pointing that out! 🙂 Can you share a screenshot of the page that has the unable to install error message on it? Thanks, Tommy ---
**Author:** ![alexander.alexeev](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/alexander.alexeev/32/18750_2.png) [@alexander.alexeev](https://devforum.zoom.us/u/alexander.alexeev)\ **Post date:** [November 17, 2020, 9:02pm UTC](https://devforum.zoom.us/t/problem-with-the-app-installation-to-the-same-account/35499/7 "2020-11-17T21:02:23Z")
![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/b/c/bcc3b6781d8fd506ff497781f27f8b09d13f75c9.png) ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [November 17, 2020, 9:25pm UTC](https://devforum.zoom.us/t/problem-with-the-app-installation-to-the-same-account/35499/8 "2020-11-17T21:25:18Z")
Hey @alexander.alexeev, Looking at your Admin account, you do not have the following permissions enabled: ![Screen Shot 2020-11-17 at 2.24.55 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/7/5/753ccb928c91db2319a1febd08fe9363cc8d696a.png) Please have your Account Owner navigate [here](https://zoom.us/role#/detail/1/settings) and enable the respective permissions. Thanks, Tommy ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [December 18, 2020, 7:25am UTC](https://devforum.zoom.us/t/problem-with-the-app-installation-to-the-same-account/35499/9 "2020-12-18T07:25:28Z")
Closed on December 18, 2020, 7:25am UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.