# Problem with your API - need urgent help!

**URL:** <https://devforum.zoom.us/t/problem-with-your-api-need-urgent-help/117729>\
**Category:** API and Webhooks\
**Created:** [September 19, 2024, 7:55am UTC](https://devforum.zoom.us/t/problem-with-your-api-need-urgent-help/117729 "2024-09-19T07:55:46Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![vip](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vip/32/50667_2.png) [@vip](https://devforum.zoom.us/u/vip)\
**Post date:** [September 19, 2024, 7:55am UTC](https://devforum.zoom.us/t/problem-with-your-api-need-urgent-help/117729/1 "2024-09-19T07:55:46Z")

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hello how are you  
I use the Make com system to connect to your API.  
I had a process that pulls the recordings of the meetings on the cloud and automatically transfers them to the drive.  
The problem is that suddenly I can’t download the recordings and I get an error.  
I get 401 Forbidden error when I run it

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [September 21, 2024, 11:46am UTC](https://devforum.zoom.us/t/problem-with-your-api-need-urgent-help/117729/2 "2024-09-21T11:46:41Z")

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Hi @vip  
Thanks for reaching out to us! Are you still having this issue? If so, could you please share with me the API calls you are making when downloading the recordings from our API , including requests URL and responses you are seeing

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**Author:** ![vip](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vip/32/50667_2.png) [@vip](https://devforum.zoom.us/u/vip)\
**Post date:** [October 6, 2024, 3:27pm UTC](https://devforum.zoom.us/t/problem-with-your-api-need-urgent-help/117729/3 "2024-10-06T15:27:07Z")

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download a cloud recording

I would be happy to add a link here - why in the world it’s not possible???

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**Author:** ![vip](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vip/32/50667_2.png) [@vip](https://devforum.zoom.us/u/vip)\
**Post date:** [October 7, 2024, 9:41am UTC](https://devforum.zoom.us/t/problem-with-your-api-need-urgent-help/117729/4 "2024-10-07T09:41:56Z")

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God bless!! Why the hell can’t I upload links or pictures here!?!? How can you help someone here like that at all!

I renewed the connection, and made sure that there is no password on the download URL and still when I make an HTTP call to download the file itself I get [401] Forbidden

why why why why??? Can anyone give support to this huge company??  
@elisa.zoom

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [October 7, 2024, 1:36pm UTC](https://devforum.zoom.us/t/problem-with-your-api-need-urgent-help/117729/5 "2024-10-07T13:36:15Z")

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Hi @vip  
Could you please share with me the endpoints you are calling and the error you are getting. Also, is this the integration you are using?  
[https://www.make.com/en/help/app/zoom](https://www.make.com/en/help/app/zoom)  
I will send you a private message and please follow up there with more details.

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [October 11, 2025, 5:12am UTC](https://devforum.zoom.us/t/problem-with-your-api-need-urgent-help/117729/6 "2025-10-11T05:12:45Z")

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Closed on October 11, 2025, 5:12am UTC

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