# Production webhook endpoints not calling **URL:** \ **Category:** API and Webhooks\ **Created:** [October 15, 2021, 8:25am UTC](https://devforum.zoom.us/t/production-webhook-endpoints-not-calling/58919 "2021-10-15T08:25:20Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![tusharjainenthu.ai](https://avatars.discourse-cdn.com/v4/letter/t/dec6dc/32.png) [@tusharjainenthu.ai](https://devforum.zoom.us/u/tusharjainenthu.ai)\ **Post date:** [October 15, 2021, 8:25am UTC](https://devforum.zoom.us/t/production-webhook-endpoints-not-calling/58919/1 "2021-10-15T08:25:20Z")
**Description** We are using the recording completed webhook to get recording information and to download recording for our customers. We have not published our app but want to test with the production creds whether they are working or not. Also we are using Oauth2 setup. **Error** We do not have any errors because we are not getting the calls **Which App Type (OAuth / Chatbot / JWT / Webhook)?** OAuth app **Which Endpoint/s?** Recordings Completed event for a webhook. And also checked with other event like meeting.started but not getting any hit on the server. ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [October 18, 2021, 1:50pm UTC](https://devforum.zoom.us/t/production-webhook-endpoints-not-calling/58919/2 "2021-10-18T13:50:29Z")
Hi @tusharjainenthu.ai, Can you confirm that you’ve installed the production instance of the app under your account? (Using the Publishable URL from the _Submit_ tab of your app) Thanks, Will ---
**Author:** ![tusharjainenthu.ai](https://avatars.discourse-cdn.com/v4/letter/t/dec6dc/32.png) [@tusharjainenthu.ai](https://devforum.zoom.us/u/tusharjainenthu.ai)\ **Post date:** [October 18, 2021, 4:32pm UTC](https://devforum.zoom.us/t/production-webhook-endpoints-not-calling/58919/3 "2021-10-18T16:32:00Z")
Hi Will, Yes we have used the production instance (Publishable Url:- [https://zoom.us/oauth/authorize?response\_type=code&client\_id=CLIENT\_ID&redirect\_uri=https://secure.enthu.ai/integration](https://zoom.us/oauth/authorize?response_type=code&client_id=CLIENT_ID&redirect_uri=https://secure.enthu.ai/integration)) in our app. ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [October 20, 2021, 1:07pm UTC](https://devforum.zoom.us/t/production-webhook-endpoints-not-calling/58919/4 "2021-10-20T13:07:51Z")
Thanks for confirming @tusharjainenthu.ai. Can you also double check that your endpoint is online and returning a 200OK response on receipt of payloads? The reason I ask, is because if this is not the case, it can cause webhooks to silently fail. Thanks, Will ---
**Author:** ![tusharjainenthu.ai](https://avatars.discourse-cdn.com/v4/letter/t/dec6dc/32.png) [@tusharjainenthu.ai](https://devforum.zoom.us/u/tusharjainenthu.ai)\ **Post date:** [October 20, 2021, 1:23pm UTC](https://devforum.zoom.us/t/production-webhook-endpoints-not-calling/58919/5 "2021-10-20T13:23:32Z")
We have put the logs in our webhook endpoints so even if this is the case we should at least get those logs. isn’t it? ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [October 21, 2021, 11:54am UTC](https://devforum.zoom.us/t/production-webhook-endpoints-not-calling/58919/6 "2021-10-21T11:54:30Z")
@tusharjainenthu.ai can you open a request with us [here](https://devsupport.zoom.us) and share the Client ID for your app, your endpoint, and some recent meetings for which no webhook was triggered? We will be happy to take a closer look for you. Thanks, Will ---
**Author:** ![tusharjainenthu.ai](https://avatars.discourse-cdn.com/v4/letter/t/dec6dc/32.png) [@tusharjainenthu.ai](https://devforum.zoom.us/u/tusharjainenthu.ai)\ **Post date:** [October 22, 2021, 5:30am UTC](https://devforum.zoom.us/t/production-webhook-endpoints-not-calling/58919/7 "2021-10-22T05:30:02Z")
@will.zoom I have submitted the request. ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [October 25, 2021, 9:19am UTC](https://devforum.zoom.us/t/production-webhook-endpoints-not-calling/58919/8 "2021-10-25T09:19:23Z")
Thank you. A member of our team will be in touch shortly. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [November 24, 2021, 7:19pm UTC](https://devforum.zoom.us/t/production-webhook-endpoints-not-calling/58919/9 "2021-11-24T19:19:26Z")
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.