# Random Black screen no errors 1.7.8 **URL:** \ **Category:** Web\ **Created:** [May 26, 2020, 11:46am UTC](https://devforum.zoom.us/t/random-black-screen-no-errors-1-7-8/19085 "2020-05-26T11:46:50Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![conradwalz](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@conradwalz](https://devforum.zoom.us/u/conradwalz)\ **Post date:** [June 12, 2020, 6:19pm UTC](https://devforum.zoom.us/t/random-black-screen-no-errors-1-7-8/19085/21 "2020-06-12T18:19:34Z")
@michael_p.zoom @tommy can you all help Vijay and I fix the issue with the black screen and no errors. We are losing a lot of clients due to this. It’s happening on both Web/app SDK. We have attached videos and our meeting ids. When does zoom expect this to be fixed. ---
**Author:** ![qun](https://avatars.discourse-cdn.com/v4/letter/q/f1d935/32.png) [@qun](https://devforum.zoom.us/u/qun)\ **Post date:** [June 17, 2020, 5:02pm UTC](https://devforum.zoom.us/t/random-black-screen-no-errors-1-7-8/19085/22 "2020-06-17T17:02:12Z")
@tommy any updates on this? ---
**Author:** ![mb\_j](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mb_j/32/2363_2.png) [@mb\_j](https://devforum.zoom.us/u/mb_j)\ **Post date:** [June 17, 2020, 9:08pm UTC](https://devforum.zoom.us/t/random-black-screen-no-errors-1-7-8/19085/23 "2020-06-17T21:08:06Z")
@tommy@ojus.zoom Same problem here, random black screen, screen sharing on/off fixes it. This **really makes it hard to use Zoom in production**. We basically have to use the external client, making the SDK pretty much worthless as besides all the features it doesn’t support, it now randomly doesn’t work. Can this please be addressed already? It’s been a number of days. ---
**Author:** ![tnelson](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tnelson/32/10705_2.png) [@tnelson](https://devforum.zoom.us/u/tnelson)\ **Post date:** [June 18, 2020, 3:24pm UTC](https://devforum.zoom.us/t/random-black-screen-no-errors-1-7-8/19085/24 "2020-06-18T15:24:02Z")
We’ve experienced this issue as well since the May 30th update (reference bkirk’s notes above). In communication with our support contact, we received this week the following update that we will be testing on our end. ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/3/38b3e6676c2b19204fc382211dc326684ed36981.jpeg) ---
**Author:** ![emirgocen](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/emirgocen/32/8155_2.png) [@emirgocen](https://devforum.zoom.us/u/emirgocen)\ **Post date:** [June 18, 2020, 8:41pm UTC](https://devforum.zoom.us/t/random-black-screen-no-errors-1-7-8/19085/25 "2020-06-18T20:41:01Z")
Hello, Currently we are having the same issue on our events randomly. Attendees get audio but they do not have the video. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 19, 2020, 11:21pm UTC](https://devforum.zoom.us/t/random-black-screen-no-errors-1-7-8/19085/27 "2020-06-19T23:21:47Z")
Hey @emirgocen, @tnelson, @mb_j, @qun, @conradwalz, @vijayk.kannan, @developer-whova, @sales1, We are releasing version 1.7.9 this weekend, which should fix the black screen issues: > **[Web SDK - Upcoming Changes - Stay Up To Date - Documentation](https://marketplace.zoom.us/docs/guides/stay-up-to-date/upcoming-changes/web-sdk)** > > Web SDK > > Tentatively scheduled for June 22nd 2020 @v1.7.9 > > Additions > > New Rate limit for joining meetings and webinars. > > Added recaptcha feature for joi... Please update once it is available and let me know if the issue still appears. Thanks, Tommy ---
**Author:** ![developer-whova](https://avatars.discourse-cdn.com/v4/letter/d/43a26b/32.png) [@developer-whova](https://devforum.zoom.us/u/developer-whova)\ **Post date:** [June 19, 2020, 11:51pm UTC](https://devforum.zoom.us/t/random-black-screen-no-errors-1-7-8/19085/29 "2020-06-19T23:51:31Z")
Awesome, btw it mentions new rate limits what are the numbers to be exact? ---
**Author:** ![mb\_j](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mb_j/32/2363_2.png) [@mb\_j](https://devforum.zoom.us/u/mb_j)\ **Post date:** [June 20, 2020, 11:53am UTC](https://devforum.zoom.us/t/random-black-screen-no-errors-1-7-8/19085/30 "2020-06-20T11:53:37Z")
That’s great news @tommy, thanks!. One question though - was the black screen issue limited to WebSDK on IOS? Because we see the issue on PC’s using the WebSDK and IOS using the IOS SDK. The notes above say “Fixed issue for user sees Black screen on iOS device” - so I am not sure if this just means its fixed when using WebSDK on IOS? (Which we aren’t). Thanks for any additional info as we have an event starting monday and this has become a critical issue. ---
**Author:** ![conradwalz](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@conradwalz](https://devforum.zoom.us/u/conradwalz)\ **Post date:** [June 22, 2020, 10:36am UTC](https://devforum.zoom.us/t/random-black-screen-no-errors-1-7-8/19085/31 "2020-06-22T10:36:30Z")
Did you release 1.7.9 this morning? We were told that would be released on the 22nd. Conrad T. Walz II Director, Clinical Operations 513-800-6166 > **[OrthoLive - Orthopedic Telemedicine Platform](https://www.ortholive.com)** > > OrthoLive delivers Orthopedic Telemedicine through a cutting edge platform that increases provider efficiency, increases practice revenue and increases patient convenience. OrthoLive is the first telemedicine platform focused on Orthopedic solutions. ---
**Author:** ![conradwalz](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@conradwalz](https://devforum.zoom.us/u/conradwalz)\ **Post date:** [June 22, 2020, 2:42pm UTC](https://devforum.zoom.us/t/random-black-screen-no-errors-1-7-8/19085/32 "2020-06-22T14:42:15Z")
@michael_p.zoom any update on the release of 1.7.9? We are still receiving the black screen of death. ---
**Author:** ![vijayk.kannan](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vijayk.kannan/32/1550_2.png) [@vijayk.kannan](https://devforum.zoom.us/u/vijayk.kannan)\ **Post date:** [June 22, 2020, 7:16pm UTC](https://devforum.zoom.us/t/random-black-screen-no-errors-1-7-8/19085/33 "2020-06-22T19:16:33Z")
@tommy @michael_p.zoom @conradwalz are you guys have release today or new tentative date ? ---
**Author:** ![mb\_j](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mb_j/32/2363_2.png) [@mb\_j](https://devforum.zoom.us/u/mb_j)\ **Post date:** [June 22, 2020, 7:39pm UTC](https://devforum.zoom.us/t/random-black-screen-no-errors-1-7-8/19085/34 "2020-06-22T19:39:48Z")
@tommy Any updates? Live event today and next 4 days, black screen causing issues. Thanks, Mike ---
**Author:** ![conradwalz](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@conradwalz](https://devforum.zoom.us/u/conradwalz)\ **Post date:** [June 23, 2020, 1:32am UTC](https://devforum.zoom.us/t/random-black-screen-no-errors-1-7-8/19085/35 "2020-06-23T01:32:53Z")
Any update on 1.7.9 ? We haven’t heard anything all day Conrad T. Walz II Director, Clinical Operations 513-800-6166 > **[OrthoLive - Orthopedic Telemedicine Platform](https://www.ortholive.com)** > > OrthoLive delivers Orthopedic Telemedicine through a cutting edge platform that increases provider efficiency, increases practice revenue and increases patient convenience. OrthoLive is the first telemedicine platform focused on Orthopedic solutions. ---
**Author:** ![conradwalz](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@conradwalz](https://devforum.zoom.us/u/conradwalz)\ **Post date:** [June 23, 2020, 2:52pm UTC](https://devforum.zoom.us/t/random-black-screen-no-errors-1-7-8/19085/36 "2020-06-23T14:52:34Z")
@tommy @michael_p.zoom it’s been four days since anyone has heard anything about 1.7.9 being released. We were under the impression that it would be rolled out over the weekend, but that’s not the case. Can someone please give us an update as to when 1.7.9 will be released. We are losing customers due to the black screen of death. ---
**Author:** ![bdeanindy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/bdeanindy/32/154_2.png) [@bdeanindy](https://devforum.zoom.us/u/bdeanindy)\ **Post date:** [June 23, 2020, 4:40pm UTC](https://devforum.zoom.us/t/random-black-screen-no-errors-1-7-8/19085/37 "2020-06-23T16:40:02Z")
Hey @conradwalz, @mb_j, @vijayk.kannan, @developer-whova, Update: WebSDK 1.7.9 release that was planned for this past weekend, was postponed (over the weekend) to June 24th, 2020: [https://marketplace.zoom.us/docs/guides/stay-up-to-date/upcoming-changes/web-sdk](https://marketplace.zoom.us/docs/guides/stay-up-to-date/upcoming-changes/web-sdk) While we make every effort to update everyone when delays such as this occur, we apologize for not updating this thread and any inconvenience this caused you for this eagerly anticipated release of the WebSDK. Thank you for your patience as we work towards getting this new version of the WebSDK released as soon as possible. ---
**Author:** ![conradwalz](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@conradwalz](https://devforum.zoom.us/u/conradwalz)\ **Post date:** [June 23, 2020, 5:18pm UTC](https://devforum.zoom.us/t/random-black-screen-no-errors-1-7-8/19085/38 "2020-06-23T17:18:50Z")
Thanks for the update. So we can expect to see this tomorrow? Do you know what time it will be released tomorrow? ---
**Author:** ![bdeanindy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/bdeanindy/32/154_2.png) [@bdeanindy](https://devforum.zoom.us/u/bdeanindy)\ **Post date:** [June 23, 2020, 6:24pm UTC](https://devforum.zoom.us/t/random-black-screen-no-errors-1-7-8/19085/39 "2020-06-23T18:24:03Z")
No sir, I don’t think we have a specific time slated for release, but you can subscribe to our ChangeLog notifications and be notified when this has been released: [https://marketplace.zoom.us/docs/changelog](https://marketplace.zoom.us/docs/changelog) (just click the “Subscribe to Updates” button to perform this action). ---
**Author:** ![bdeanindy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/bdeanindy/32/154_2.png) [@bdeanindy](https://devforum.zoom.us/u/bdeanindy)\ **Post date:** [June 24, 2020, 4:17pm UTC](https://devforum.zoom.us/t/random-black-screen-no-errors-1-7-8/19085/40 "2020-06-24T16:17:12Z")
Hey @conradwalz please note, that the WebSDK 1.7.9 release has been further delayed, and the new tentative date is June 28th, 2020: [https://marketplace.zoom.us/docs/guides/stay-up-to-date/upcoming-changes/web-sdk](https://marketplace.zoom.us/docs/guides/stay-up-to-date/upcoming-changes/web-sdk) ---
**Author:** ![conradwalz](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@conradwalz](https://devforum.zoom.us/u/conradwalz)\ **Post date:** [June 24, 2020, 5:29pm UTC](https://devforum.zoom.us/t/random-black-screen-no-errors-1-7-8/19085/41 "2020-06-24T17:29:32Z")
Thanks for the update. ---
**Author:** ![vijayk.kannan](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vijayk.kannan/32/1550_2.png) [@vijayk.kannan](https://devforum.zoom.us/u/vijayk.kannan)\ **Post date:** [June 24, 2020, 6:00pm UTC](https://devforum.zoom.us/t/random-black-screen-no-errors-1-7-8/19085/42 "2020-06-24T18:00:48Z")
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