# Read Call Queue Recording policy configuration using API REST

**URL:** <https://devforum.zoom.us/t/read-call-queue-recording-policy-configuration-using-api-rest/82859>\
**Category:** Phone\
**Created:** [February 9, 2023, 4:40pm UTC](https://devforum.zoom.us/t/read-call-queue-recording-policy-configuration-using-api-rest/82859 "2023-02-09T16:40:39Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![jmartorell](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jmartorell/32/30178_2.png) [@jmartorell](https://devforum.zoom.us/u/jmartorell)\
**Post date:** [February 9, 2023, 4:40pm UTC](https://devforum.zoom.us/t/read-call-queue-recording-policy-configuration-using-api-rest/82859/1 "2023-02-09T16:40:39Z")

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Description:

I am trying to read the Policy configuration from a call queue, interested mainly in knowing if the call queue has auto call recording enabled or not.

I hace checked Zoom Phone API Rest Reference, and there are endpoints to add/delete/modify call queue policies:

[https://marketplace.zoom.us/docs/api-reference/phone/methods/#operation/addCQPolicySubSetting](https://marketplace.zoom.us/docs/api-reference/phone/methods/#operation/addCQPolicySubSetting)

And the call queue policies applied can be read  
[https://marketplace.zoom.us/docs/api-reference/phone/methods/#operation/getACallQueue](https://marketplace.zoom.us/docs/api-reference/phone/methods/#operation/getACallQueue)  
GET /phone/call\_queues/{callQueueId}

But all these options only work for voicemail\_access\_members policies, there does not seem to be an option to read/configure other policies

I am missing some option to do this?

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**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [March 17, 2023, 4:07am UTC](https://devforum.zoom.us/t/read-call-queue-recording-policy-configuration-using-api-rest/82859/2 "2023-03-17T04:07:29Z")

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Hi @jmartorell , you are right! It is not present even though its a [policy setting available for call queues](https://support.zoom.us/hc/en-us/articles/360033511872). I am reaching out internally to see if its on the release roadmap or I’ll request it.

Best,  
Gianni

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**Author:** ![Jurgz](https://avatars.discourse-cdn.com/v4/letter/j/ecae2f/32.png) [@Jurgz](https://devforum.zoom.us/u/Jurgz)\
**Post date:** [February 14, 2025, 6:54pm UTC](https://devforum.zoom.us/t/read-call-queue-recording-policy-configuration-using-api-rest/82859/5 "2025-02-14T18:54:49Z")

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Was this ever added? I need to access and update the call queue voicemail transcript settings and I still only see voicemail\_access\_members settings under policies. Is there somewhere else to access call queue voicemail transcript policy settings from now?