# Recording.complete webhook event payload missing passcode field **URL:** \ **Category:** API and Webhooks\ **Created:** [October 20, 2020, 4:17pm UTC](https://devforum.zoom.us/t/recording-complete-webhook-event-payload-missing-passcode-field/33794 "2020-10-20T16:17:26Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![adam.sheaffer](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/adam.sheaffer/32/17386_2.png) [@adam.sheaffer](https://devforum.zoom.us/u/adam.sheaffer)\ **Post date:** [October 20, 2020, 4:17pm UTC](https://devforum.zoom.us/t/recording-complete-webhook-event-payload-missing-passcode-field/33794/1 "2020-10-20T16:17:26Z")
**Description** Using the Zoom Webhooks, the recording.complete event payload used to include a `password` field which contained the passcode for recordings that had that setting enabled. Requests I’ve received since 10/19/2020 have not included that field. Is this an intended change to the API? If so, what is the preferred way to give my users access to meeting recordings that have passcode protection enabled? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [October 20, 2020, 10:50pm UTC](https://devforum.zoom.us/t/recording-complete-webhook-event-payload-missing-passcode-field/33794/2 "2020-10-20T22:50:30Z")
Hey @adam.sheaffer, That seems odd. Can you please share these details and the full webhook JSON you are getting to [developersupport@zoom.us](mailto:developersupport@zoom.us) so we can investigate this? Thanks, Tommy ---
**Author:** ![adam.sheaffer](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/adam.sheaffer/32/17386_2.png) [@adam.sheaffer](https://devforum.zoom.us/u/adam.sheaffer)\ **Post date:** [October 20, 2020, 11:20pm UTC](https://devforum.zoom.us/t/recording-complete-webhook-event-payload-missing-passcode-field/33794/3 "2020-10-20T23:20:20Z")
Thanks for the reply @tommy Happy to send this tomorrow morning. In the meantime, you’ll notice that the JSON schema in the webhook documentation also does not include a `password` field now > **[Recording Completed - Recording Events - Webhook Reference - API Reference](https://marketplace.zoom.us/docs/api-reference/webhook-reference/recording-events/recording-completed)** > > Recording Completed > > > > All users with a Pro or a higher plan have access to Cloud Recordings. An account owner or account admin can enable Cloud Record... ---
**Author:** ![mcordero](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mcordero/32/485_2.png) [@mcordero](https://devforum.zoom.us/u/mcordero)\ **Post date:** [October 21, 2020, 2:10pm UTC](https://devforum.zoom.us/t/recording-complete-webhook-event-payload-missing-passcode-field/33794/4 "2020-10-21T14:10:21Z")
hi, we have the same problem, is there a solution? we have schools that cannot access the recordings ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [October 22, 2020, 3:23pm UTC](https://devforum.zoom.us/t/recording-complete-webhook-event-payload-missing-passcode-field/33794/5 "2020-10-22T15:23:55Z")
Hi @mcordero, I’ve raised this with our team and we’re looking into this. (ZOOM-209532) I will update this thread once I have confirmation on the expected behavior here. Thanks, Will ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [October 23, 2020, 1:12pm UTC](https://devforum.zoom.us/t/recording-complete-webhook-event-payload-missing-passcode-field/33794/6 "2020-10-23T13:12:20Z")
@mcordero @adam.sheaffer, Our team has identified a bug that’s preventing the passcode from appearing in the payload as expected, and they’re actively working on a fix. This should be addressed shortly, and I’ll follow up here once this is fully resolved. (ZOOM-209532). Thanks, Will ---
**Author:** ![mcordero](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mcordero/32/485_2.png) [@mcordero](https://devforum.zoom.us/u/mcordero)\ **Post date:** [October 23, 2020, 1:32pm UTC](https://devforum.zoom.us/t/recording-complete-webhook-event-payload-missing-passcode-field/33794/7 "2020-10-23T13:32:39Z")
Thanks Will, please let us know when the error is corrected. Best regards, ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [October 26, 2020, 3:26pm UTC](https://devforum.zoom.us/t/recording-complete-webhook-event-payload-missing-passcode-field/33794/8 "2020-10-26T15:26:10Z")
Hi @mcordero, This should be released very shortly. Thanks, Will ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [October 27, 2020, 12:54pm UTC](https://devforum.zoom.us/t/recording-complete-webhook-event-payload-missing-passcode-field/33794/9 "2020-10-27T12:54:33Z")
@mcordero @adam.sheaffer, A fix has been released for this, and you should now see the passcode reflected in the webhook payload as expected. Let us know if you see any issues. Best, Will ---
**Author:** ![mcordero](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mcordero/32/485_2.png) [@mcordero](https://devforum.zoom.us/u/mcordero)\ **Post date:** [October 27, 2020, 1:16pm UTC](https://devforum.zoom.us/t/recording-complete-webhook-event-payload-missing-passcode-field/33794/10 "2020-10-27T13:16:17Z")
Thanks Will, we will test the webhook now, Best regards, ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [October 28, 2020, 4:06pm UTC](https://devforum.zoom.us/t/recording-complete-webhook-event-payload-missing-passcode-field/33794/11 "2020-10-28T16:06:13Z")
Sounds good—let us know if you still see any issues, @mcordero. Best, Will ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [November 28, 2020, 2:06am UTC](https://devforum.zoom.us/t/recording-complete-webhook-event-payload-missing-passcode-field/33794/12 "2020-11-28T02:06:14Z")
Closed on November 28, 2020, 2:06am UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.