# Recording.completed webhook did not arrive **URL:** \ **Category:** Cloud Recordings\ **Created:** [July 10, 2023, 4:39am UTC](https://devforum.zoom.us/t/recording-completed-webhook-did-not-arrive/91533 "2023-07-10T04:39:53Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![tech-zoom\_zp](https://avatars.discourse-cdn.com/v4/letter/t/5fc32e/32.png) [@tech-zoom\_zp](https://devforum.zoom.us/u/tech-zoom_zp)\ **Post date:** [July 10, 2023, 4:39am UTC](https://devforum.zoom.us/t/recording-completed-webhook-did-not-arrive/91533/1 "2023-07-10T04:39:53Z")
One of our customer’s experienced a trouble caused by recording.completed webhook not arriving. Our app depends on webhooks below: - meeting.started - meeting.participant\_joined - meeting.participant\_left - recording.completed For a specific cloud recorded meeting, first three of the webhooks arrived our app, but not the last one, although the customer’s OAuth integration with Zoom was OK and cloud recording file was created in their Zoom page ([Sign In | Zoom](https://us06web.zoom.us/recording)). Our customer is wanting to know the reason for this outage, and we would like you to investigate on why the `recording.completed` webhook did not arrive our service. I think I need to inform with a specific meeting\_id, so I contacted support page, but support staff has directed me here instead. To whom should I DM the meeting\_id? ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [July 11, 2023, 7:01pm UTC](https://devforum.zoom.us/t/recording-completed-webhook-did-not-arrive/91533/2 "2023-07-11T19:01:31Z")
Hi @tech-zoom_zp Thanks for reaching out to us, I am happy to help here! I will go ahead and send you a private message so you can share with me some information about the meeting, customer, etc. Please respond in the DM Cheers, Elisa ---
**Author:** ![selva.iyyamperumal](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/selva.iyyamperumal/32/50293_2.png) [@selva.iyyamperumal](https://devforum.zoom.us/u/selva.iyyamperumal)\ **Post date:** [July 12, 2023, 3:05pm UTC](https://devforum.zoom.us/t/recording-completed-webhook-did-not-arrive/91533/3 "2023-07-12T15:05:21Z")
We are also facing this issue for some of our customers. Please update us also. Thanks Selva ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [July 12, 2023, 6:05pm UTC](https://devforum.zoom.us/t/recording-completed-webhook-did-not-arrive/91533/4 "2023-07-12T18:05:27Z")
I have sent you a private message as well @selva.iyyamperumal Feel free to follow up there ---
**Author:** ![mattifra](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mattifra/32/44705_2.png) [@mattifra](https://devforum.zoom.us/u/mattifra)\ **Post date:** [July 13, 2023, 9:20am UTC](https://devforum.zoom.us/t/recording-completed-webhook-did-not-arrive/91533/5 "2023-07-13T09:20:47Z")
Hi @elisa.zoom Same issue here. The endpoint validation it’s working, it sends successfully. But some events like meeting.participant\_joined, etc… are not working anymore. ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [July 13, 2023, 2:38pm UTC](https://devforum.zoom.us/t/recording-completed-webhook-did-not-arrive/91533/6 "2023-07-13T14:38:22Z")
Hi @tech-zoom_zp As I update you privately, there was an issue on our end where we were not able to send the webhook to some customers on 07-04 for about 1 hour and 20 minutes and the meeting you shared was impacted. ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [July 13, 2023, 3:02pm UTC](https://devforum.zoom.us/t/recording-completed-webhook-did-not-arrive/91533/7 "2023-07-13T15:02:16Z")
Hi @mattifra I will send you a private message to follow up ---
**Author:** ![selva.iyyamperumal](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/selva.iyyamperumal/32/50293_2.png) [@selva.iyyamperumal](https://devforum.zoom.us/u/selva.iyyamperumal)\ **Post date:** [July 16, 2023, 4:18am UTC](https://devforum.zoom.us/t/recording-completed-webhook-did-not-arrive/91533/8 "2023-07-16T04:18:28Z")
Looks like this issue started on June 29th (based on our logs and input from our customers), ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [July 17, 2023, 7:38pm UTC](https://devforum.zoom.us/t/recording-completed-webhook-did-not-arrive/91533/9 "2023-07-17T19:38:56Z")
Hi @selva.iyyamperumal I have sent you a private message to ask you for more details. I will go ahead and send you a new one. could you please follow up there? ---
**Author:** ![account2](https://avatars.discourse-cdn.com/v4/letter/a/3ec8ea/32.png) [@account2](https://devforum.zoom.us/u/account2)\ **Post date:** [August 25, 2023, 7:27am UTC](https://devforum.zoom.us/t/recording-completed-webhook-did-not-arrive/91533/11 "2023-08-25T07:27:52Z")
Hi @elisa.zoom i am also facing Same issue here. not getting all recording.complete webhook . ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [August 25, 2023, 1:21pm UTC](https://devforum.zoom.us/t/recording-completed-webhook-did-not-arrive/91533/12 "2023-08-25T13:21:02Z")
Hi @account2 I will send you a private message to follow up on this matter Cheers, Elisa ---
**Author:** ![abhishek\_herovired](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/abhishek_herovired/32/35259_2.png) [@abhishek\_herovired](https://devforum.zoom.us/u/abhishek_herovired)\ **Post date:** [September 4, 2023, 7:07am UTC](https://devforum.zoom.us/t/recording-completed-webhook-did-not-arrive/91533/13 "2023-09-04T07:07:22Z")
Hi @elisa.zoom , I am not getting the complete recording web hook request. I have successfully configured the url and verified… One day i got the web hook and recordings but after that recording webhook is not being called …please help …it is really critical for the organisation ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [September 5, 2023, 7:48pm UTC](https://devforum.zoom.us/t/recording-completed-webhook-did-not-arrive/91533/14 "2023-09-05T19:48:28Z")
HI @abhishek_herovired Thanks for reaching out to us I will send you a private message to follow up ---
**Author:** ![sgahaghan](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sgahaghan/32/14990_2.png) [@sgahaghan](https://devforum.zoom.us/u/sgahaghan)\ **Post date:** [September 27, 2023, 7:11pm UTC](https://devforum.zoom.us/t/recording-completed-webhook-did-not-arrive/91533/15 "2023-09-27T19:11:43Z")
I am using zoomgov api in a Server-to-Server OAuth App. I am not receiving the **recording.complete** event I am receiving other events such as recording.started, recording.stopped, webinar.started, webinar.ended However, I depend on the recording.complete event ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [September 28, 2023, 8:26pm UTC](https://devforum.zoom.us/t/recording-completed-webhook-did-not-arrive/91533/16 "2023-09-28T20:26:28Z")
Hi @sgahaghan thanks for reaching out I will go ahead and send you a private message to follow up on this ---
**Author:** ![y.koh](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/y.koh/32/54547_2.png) [@y.koh](https://devforum.zoom.us/u/y.koh)\ **Post date:** [December 5, 2023, 2:08pm UTC](https://devforum.zoom.us/t/recording-completed-webhook-did-not-arrive/91533/17 "2023-12-05T14:08:52Z")
Hi @elisa.zoom Same issue here. In one of my meetings, `recording.completed` is not called. The following statuses are called. ```auto meeting.started recording.started recording.stopped meeting.ended recording.stopped ``` Also, not all MTGs do not call `recording.completed`, some do. ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [December 5, 2023, 3:35pm UTC](https://devforum.zoom.us/t/recording-completed-webhook-did-not-arrive/91533/18 "2023-12-05T15:35:43Z")
Hi @y.koh This thread is currently closed, make sure to start a new one describing your issue and also make sure that the recording was made on the cloud and not locally Cheers, ,Elisa ---
**Author:** ![gothrive](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gothrive/32/55980_2.png) [@gothrive](https://devforum.zoom.us/u/gothrive)\ **Post date:** [January 26, 2024, 5:42am UTC](https://devforum.zoom.us/t/recording-completed-webhook-did-not-arrive/91533/19 "2024-01-26T05:42:18Z")
I have the same issue, not getting “Recording Transcript files have completed” event ---
**Author:** ![stephen1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/stephen1/32/58074_2.png) [@stephen1](https://devforum.zoom.us/u/stephen1)\ **Post date:** [March 29, 2024, 5:23am UTC](https://devforum.zoom.us/t/recording-completed-webhook-did-not-arrive/91533/20 "2024-03-29T05:23:35Z")
Same issue here. Recording.completed is not being called intermittently. We’ll receive several in an hour, hundreds in a day, but then miss 1 or two every so often. What can we do? ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [July 1, 2024, 2:15pm UTC](https://devforum.zoom.us/t/recording-completed-webhook-did-not-arrive/91533/21 "2024-07-01T14:15:28Z")
Hi @stephen1 Sorry for not getting back to you, I was out of office! Are you still having this issue on your end? [Next page](https://devforum.zoom.us/t/recording-completed-webhook-did-not-arrive/91533.md?page=2)