# Recording Events are missing from Account Level App

**URL:** <https://devforum.zoom.us/t/recording-events-are-missing-from-account-level-app/107459>\
**Category:** Meetings\
**Tags:** webhooks, recording\
**Created:** [April 8, 2024, 4:05pm UTC](https://devforum.zoom.us/t/recording-events-are-missing-from-account-level-app/107459 "2024-04-08T16:05:28Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![freelancer.nak](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/freelancer.nak/32/40968_2.png) [@freelancer.nak](https://devforum.zoom.us/u/freelancer.nak)\
**Post date:** [April 8, 2024, 4:05pm UTC](https://devforum.zoom.us/t/recording-events-are-missing-from-account-level-app/107459/1 "2024-04-08T16:05:28Z")

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This topic is specially for Zoom Dev Support.

I have created two account level apps but when trying to activate cloud recording web hooks in the list there is no any Recording events why

Here no any Meeting Recordings Events

 ![Screenshot 2024-04-08 at 9.03.55 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/1/b/1b1dff97b3469955508c0bcdecde37000f986acc.png)

Here those are visible

 ![Screenshot 2024-04-08 at 9.04.10 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/6/66b85624d217d2c7628ed2934df8b6925828c0fc.png)

The apps are created on same account of same type (account-level).

Thanks.

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<div class="post-metadata">

**Author:** ![freelancer.nak](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/freelancer.nak/32/40968_2.png) [@freelancer.nak](https://devforum.zoom.us/u/freelancer.nak)\
**Post date:** [April 9, 2024, 4:09pm UTC](https://devforum.zoom.us/t/recording-events-are-missing-from-account-level-app/107459/2 "2024-04-09T16:09:38Z")

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@donte.zoom @elisa.zoom Please reply here as soon as possible. Thanks

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**Author:** ![developer32](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developer32/32/66444_2.png) [@developer32](https://devforum.zoom.us/u/developer32)\
**Post date:** [April 9, 2024, 7:02pm UTC](https://devforum.zoom.us/t/recording-events-are-missing-from-account-level-app/107459/3 "2024-04-09T19:02:40Z")

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thanks for posting this question…

we are seeing the same thing… except that we only have one app created and the recording.completed event is simply not available. none of the recording events are.

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**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\
**Post date:** [April 11, 2024, 5:26am UTC](https://devforum.zoom.us/t/recording-events-are-missing-from-account-level-app/107459/4 "2024-04-11T05:26:28Z")

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@developer32 @freelancer.nak are the accounts tied to the same account you are using for the devforum?

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**Author:** ![freelancer.nak](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/freelancer.nak/32/40968_2.png) [@freelancer.nak](https://devforum.zoom.us/u/freelancer.nak)\
**Post date:** [April 11, 2024, 11:42am UTC](https://devforum.zoom.us/t/recording-events-are-missing-from-account-level-app/107459/5 "2024-04-11T11:42:21Z")

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@chunsiong.zoom Nope. How to share that account details privately to you.

Thanks

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**Author:** ![zoommba.ac](https://avatars.discourse-cdn.com/v4/letter/z/5e9695/32.png) [@zoommba.ac](https://devforum.zoom.us/u/zoommba.ac)\
**Post date:** [April 12, 2024, 10:38am UTC](https://devforum.zoom.us/t/recording-events-are-missing-from-account-level-app/107459/6 "2024-04-12T10:38:41Z")

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I have the same problem( Help me, please

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<div class="post-metadata">

**Author:** ![freelancer.nak](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/freelancer.nak/32/40968_2.png) [@freelancer.nak](https://devforum.zoom.us/u/freelancer.nak)\
**Post date:** [April 12, 2024, 11:42am UTC](https://devforum.zoom.us/t/recording-events-are-missing-from-account-level-app/107459/7 "2024-04-12T11:42:20Z")

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@zoommba.ac Please wait I am in process with Zoom Support to resolve this once done, will surely share how to resolve that here also.

Thanks.

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**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\
**Post date:** [May 2, 2024, 3:35am UTC](https://devforum.zoom.us/t/recording-events-are-missing-from-account-level-app/107459/8 "2024-05-02T03:35:57Z")

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@zoommba.ac @developer32

this should be fixed now