# Recording not found by call\_path/id

**URL:** <https://devforum.zoom.us/t/recording-not-found-by-call-path-id/133696>\
**Category:** Phone\
**Tags:** phone, recording, api\
**Created:** [June 6, 2025, 11:48am UTC](https://devforum.zoom.us/t/recording-not-found-by-call-path-id/133696 "2025-06-06T11:48:44Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![laszlo.vereb](https://avatars.discourse-cdn.com/v4/letter/l/848f3c/32.png) [@laszlo.vereb](https://devforum.zoom.us/u/laszlo.vereb)\
**Post date:** [June 6, 2025, 11:48am UTC](https://devforum.zoom.us/t/recording-not-found-by-call-path-id/133696/1 "2025-06-06T11:48:44Z")

</div>

**API Endpoint(s) and/or Zoom API Event(s)**

- [Account Call History](https://developers.zoom.us/docs/api/rest/reference/phone/methods/#operation/accountCallHistory)
- [Get Call Path](https://developers.zoom.us/docs/api/rest/reference/phone/methods/#operation/getCallPath)
- [Get Phone Recordings By Call Id Or Call Log Id](https://developers.zoom.us/docs/api/rest/reference/phone/methods/#operation/getPhoneRecordingsByCallIdOrCallLogId)

**Description**  
The getCallPath request returned a response containing a `recording_id`

```auto
{
  "id": "20250605-***",
  "direction": "outbound",
  "international": false,
  "department": "Adaptivists",
  "duration": 2,
  "call_id": "***",
  "connect_type": "internal",
  "call_type": "general",
  "hide_caller_id": false,
  "caller_ext_id": "***",
  "caller_name": "***",
  "caller_email": " ***@***.com",
  "caller_ext_number": "***",
  "caller_ext_type": "user",
  "caller_device_type": "Zoom PBX",
  "callee_ext_id": "***",
  "callee_name": "***",
  "callee_email": " ***@***.com",
  "callee_ext_number": "***",
  "callee_ext_type": "user",
  "end_to_end": false,
  "site_id": "***",
  "site_name": "Main Site",
  "group_id": "***",
  "start_time": "2025-06-05T11:42:06Z",
  "answer_time": "2025-06-05T11:42:09Z",
  "end_time": "2025-06-05T11:42:10Z",
  "call_path": [
    {
      "id": "20250605-0ebb8013-***",
      "direction": "outbound",
      "international": false,
      "department": "***",
      "event": "outgoing",
      "result": "connected",
      "node": 1,
      "segment": 1,
      "call_id": "***",
      "connect_type": "internal",
      "call_type": "general",
      "hide_caller_id": false,
      "caller_ext_id": "***",
      "caller_name": "***",
      "caller_email": " ***@***.com",
      "caller_ext_number": "***",
      "caller_ext_type": "user",
      "caller_device_type": "Zoom PBX",
      "callee_ext_id": "***",
      "callee_name": "***",
      "callee_email": " ***@***.com",
      "callee_ext_number": "***",
      "callee_ext_type": "user",
      "end_to_end": false,
      "site_id": "***",
      "site_name": "Main Site",
      "group_id": "***",
      "start_time": "2025-06-05T11:42:06Z",
      "answer_time": "2025-06-05T11:42:09Z",
      "end_time": "2025-06-05T11:42:10Z",
      "is_node": 1,
      "recording_id": "291d***",
      "recording_type": "automatic",
      "talk_time": 2,
      "hold_time": 0,
      "wait_time": 3
    }
  ]
}

```

**Error?**  
Sending the request: `api.zoom.us/v2/phone/call_logs/20250605-0ebb8013-***/recordings`  
the received response is:

```auto
{
    "code": 404,
    "message": "Recording does not exist: 291d***"
}

```

Why is there no recording, if there is a `recording_id`?

---

<div class="post-metadata">

**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [July 2, 2025, 7:45pm UTC](https://devforum.zoom.us/t/recording-not-found-by-call-path-id/133696/2 "2025-07-02T19:45:54Z")

</div>

Hi @laszlo.vereb

> [@laszlo.vereb](#):
>
> Sending the request: `api.zoom.us/v2/phone/call_logs/20250605-0ebb8013-***/recordings`  
> the received response is:
> 
> ```auto
> {
> "code": 404,
> "message": "Recording does not exist: 291d***"
> }
> 
> ```
> 
> Why is there no recording, if there is a `recording_id`?

That endpoint does not taking the `recording_id` value:

This field gets the unique ID of the call log. You can use `callLogId` and `callId` as path parameters. You can find the value for this field with the **[Get account’s call logs](https://marketplace.zoom.us/docs/api-reference/phone/methods#operation/accountCallLogs)** API or the **[Get user’s call logs](https://marketplace.zoom.us/docs/api-reference/phone/methods#operation/phoneUserCallLogs)** API.

---

<div class="post-metadata">

**Author:** ![laszlo.vereb](https://avatars.discourse-cdn.com/v4/letter/l/848f3c/32.png) [@laszlo.vereb](https://devforum.zoom.us/u/laszlo.vereb)\
**Post date:** [July 3, 2025, 8:28am UTC](https://devforum.zoom.us/t/recording-not-found-by-call-path-id/133696/4 "2025-07-03T08:28:38Z")

</div>

I am using the `id` of the `call_path`, which is working in most cases, but in a few cases it returns the error above.

---

<div class="post-metadata">

**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [July 7, 2025, 3:44pm UTC](https://devforum.zoom.us/t/recording-not-found-by-call-path-id/133696/5 "2025-07-07T15:44:42Z")

</div>

Hi @laszlo.vereb , I see however what’s documented are the values I shared for you to get the most consistent and expected results. It does not seem like the endpoint is fully equipped to consistently use `id` at this time.