# Recording not found

**URL:** <https://devforum.zoom.us/t/recording-not-found/101512>\
**Category:** Phone\
**Created:** [January 9, 2024, 5:46pm UTC](https://devforum.zoom.us/t/recording-not-found/101512 "2024-01-09T17:46:56Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![jose](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jose/32/52765_2.png) [@jose](https://devforum.zoom.us/u/jose)\
**Post date:** [January 9, 2024, 5:46pm UTC](https://devforum.zoom.us/t/recording-not-found/101512/1 "2024-01-09T17:46:56Z")

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Hello, I am making the following request to get the recording metadata for a given call id:

`https://api.zoom.us/v2/phone/call_logs/7322148181435023686/recordings`

And I get this as a response:

```auto
Response code: 400
Response content: {"code":404,"message":"Recording does not exist: ."}

```

I can verify the recording exists for that particular call id, so why is this happening?

Here is the client id and account id in case you need them:

[REDACTED]

Anyone from support?

@gianni.zoom or @elisa.zoom

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<div class="post-metadata">

**Author:** ![jose](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jose/32/52765_2.png) [@jose](https://devforum.zoom.us/u/jose)\
**Post date:** [January 9, 2024, 5:50pm UTC](https://devforum.zoom.us/t/recording-not-found/101512/2 "2024-01-09T17:50:57Z")

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I can get the recording using the call log id from the phone.recording\_completed event, so, why I can access the recording using the call id?

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**Author:** ![jose](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jose/32/52765_2.png) [@jose](https://devforum.zoom.us/u/jose)\
**Post date:** [January 10, 2024, 7:38pm UTC](https://devforum.zoom.us/t/recording-not-found/101512/3 "2024-01-10T19:38:05Z")

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@ojus.zoom ? @elisa.zoom?

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**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [January 10, 2024, 9:25pm UTC](https://devforum.zoom.us/t/recording-not-found/101512/5 "2024-01-10T21:25:45Z")

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Hi @jose ,

Is this your first time using this endpoint or it was working fine before but now failing with certain recordings?

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<div class="post-metadata">

**Author:** ![jose](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jose/32/52765_2.png) [@jose](https://devforum.zoom.us/u/jose)\
**Post date:** [January 10, 2024, 9:26pm UTC](https://devforum.zoom.us/t/recording-not-found/101512/6 "2024-01-10T21:26:41Z")

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> [@jose](#):
>
> [https://api.zoom.us/v2/phone/call\_logs/7322148181435023686/recordings](https://api.zoom.us/v2/phone/call_logs/7322148181435023686/recordings)

First time using this endpoint, and it fail from time to time

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**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [January 10, 2024, 10:06pm UTC](https://devforum.zoom.us/t/recording-not-found/101512/7 "2024-01-10T22:06:07Z")

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Hi @jose ,

Just sent a private message requesting some additional info.

Thanks!

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**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [January 19, 2024, 10:08pm UTC](https://devforum.zoom.us/t/recording-not-found/101512/8 "2024-01-19T22:08:27Z")

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Hi @jose , did you try with the call log id as well?

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<div class="post-metadata">

**Author:** ![jose](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jose/32/52765_2.png) [@jose](https://devforum.zoom.us/u/jose)\
**Post date:** [January 19, 2024, 10:58pm UTC](https://devforum.zoom.us/t/recording-not-found/101512/9 "2024-01-19T22:58:12Z")

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Yes and this is related to the other question I have in the forum

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**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [January 24, 2024, 10:07pm UTC](https://devforum.zoom.us/t/recording-not-found/101512/10 "2024-01-24T22:07:00Z")

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Hi @jose , what other post? Can you please confirm if there any particular privacy/permissions settings enabled on the recording itself or through the Zoom web portal that could be restricting access to query certain recordings?