# Recording Sound issue

**URL:** <https://devforum.zoom.us/t/recording-sound-issue/6860>\
**Category:** API and Webhooks\
**Created:** [November 29, 2019, 7:21am UTC](https://devforum.zoom.us/t/recording-sound-issue/6860 "2019-11-29T07:21:13Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![rohit](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rohit/32/1714_2.png) [@rohit](https://devforum.zoom.us/u/rohit)\
**Post date:** [November 29, 2019, 7:21am UTC](https://devforum.zoom.us/t/recording-sound-issue/6860/1 "2019-11-29T07:21:13Z")

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Description -  
I am zoom apis with jwt.

I created a meeting and after ends, recording is available in zoom dashboard.

here the issue is recording is here and also i can play the video/audio file but no sound is there?

Is there any configuration I have to do to enable sound?

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [December 2, 2019, 11:49pm UTC](https://devforum.zoom.us/t/recording-sound-issue/6860/2 "2019-12-02T23:49:31Z")

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Hey @rohit,

Can you please provide the meetingID and recording url (feel free to private message me) so we can look at the logs?

Thanks,  
Tommy

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**Author:** ![rohit](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rohit/32/1714_2.png) [@rohit](https://devforum.zoom.us/u/rohit)\
**Post date:** [December 3, 2019, 4:59am UTC](https://devforum.zoom.us/t/recording-sound-issue/6860/3 "2019-12-03T04:59:26Z")

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During the meeting host and attendees were unable to get the sound / audio of each other but in recording video sound is working.

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [December 3, 2019, 7:11pm UTC](https://devforum.zoom.us/t/recording-sound-issue/6860/4 "2019-12-03T19:11:53Z")

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Hey @rohit,

Please provide more details like the meeting id, the device you are using, and if you were using the Zoom Client/App or the Zoom Web Client.

Thanks,  
Tommy

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**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 7:05pm UTC](https://devforum.zoom.us/t/recording-sound-issue/6860/5 "2020-08-21T19:05:48Z")

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Closed on August 21, 2020, 7:05pm UTC