# Recording.Viewed Event Doesn't Fire **URL:** \ **Category:** Cloud Recordings\ **Created:** [March 8, 2022, 12:22am UTC](https://devforum.zoom.us/t/recording-viewed-event-doesnt-fire/65396 "2022-03-08T00:22:45Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![devops2](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@devops2](https://devforum.zoom.us/u/devops2)\ **Post date:** [March 8, 2022, 12:22am UTC](https://devforum.zoom.us/t/recording-viewed-event-doesnt-fire/65396/1 "2022-03-08T00:22:45Z")
Hi there, We’ve set up an app to send a webhook message when a recording has been viewed. The documentation for this webhook is listed here: [Zoom API Events - Meeting](https://marketplace.zoom.us/docs/api-reference/zoom-api/events#/paths/recording.viewed/post) What we’re finding is that even though a recording is viewed, and it’s being marked as viewed within the Zoom UI, it’s not firing the webhook. To test this, we added 2 events to the app: - View registrant has registered - Recording viewed When we test both cases, only the first event fires. Is there something we’re missing for the recording viewed event that would trigger this? ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [March 11, 2022, 12:36am UTC](https://devforum.zoom.us/t/recording-viewed-event-doesnt-fire/65396/2 "2022-03-11T00:36:17Z")
Hi @devops2 Thanks for reaching out to the Zoom Developer Forum, I am happy to help here! Allow me some time to test this issue on my end and I will come back to you with an update Cheers, Elisa ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [March 11, 2022, 10:53pm UTC](https://devforum.zoom.us/t/recording-viewed-event-doesnt-fire/65396/3 "2022-03-11T22:53:10Z")
Hi @devops2 Could you please confirm that this is an [on-demand](https://support.zoom.us/hc/en-us/articles/360000488283-On-demand-Recordings) webinar. And that you have all the prerequisites listed in the docs? ![Screen Shot 2022-03-11 at 5.52.47 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/c/8/c82d16460586400db3412de2a6a8513168efdbeb.png) Thanks! Elisa ---
**Author:** ![devops2](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@devops2](https://devforum.zoom.us/u/devops2)\ **Post date:** [March 18, 2022, 12:12am UTC](https://devforum.zoom.us/t/recording-viewed-event-doesnt-fire/65396/4 "2022-03-18T00:12:23Z")
Hi Elisa, thanks for the response. Yes, I can confirm that we have a Pro plan, cloud recording is enabled and we’ve followed the instructions listed in the on-demand doc. ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [March 18, 2022, 5:54pm UTC](https://devforum.zoom.us/t/recording-viewed-event-doesnt-fire/65396/5 "2022-03-18T17:54:48Z")
Thanks @devops2 Could you please try again and confirm if you are still not getting the events please? If this is the case, feel free to open a ticket with Support here: > **[Zoom Developer Support](https://devsupport.zoom.us/hc/en-us)** Best, Elisa ---
**Author:** ![devops2](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@devops2](https://devforum.zoom.us/u/devops2)\ **Post date:** [March 20, 2022, 11:38pm UTC](https://devforum.zoom.us/t/recording-viewed-event-doesnt-fire/65396/6 "2022-03-20T23:38:00Z")
Hi Elisa, I’ve already sent in a support ticket, who have suggested that I create a developer forum post. For your reference, the ticket number is 13678135. ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [March 25, 2022, 9:28pm UTC](https://devforum.zoom.us/t/recording-viewed-event-doesnt-fire/65396/7 "2022-03-25T21:28:29Z")
Thanks @devops2 I will look into it