# Recordings Not Processing Correctly
**URL:** https://devforum.zoom.us/t/recordings-not-processing-correctly/28823
**Category:** API and Webhooks
**Created:** [September 1, 2020, 10:52pm UTC](https://devforum.zoom.us/t/recordings-not-processing-correctly/28823 "2020-09-01T22:52:50Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@Ajezior](https://devforum.zoom.us/u/Ajezior)
#### Post date: [September 1, 2020, 10:52pm UTC](https://devforum.zoom.us/t/recordings-not-processing-correctly/28823/1 "2020-09-01T22:52:50Z")
**Description**
Since last week, I have gotten a few webhook events back to my application for `recording.completed`, and had issues with the record in Zoom. It appears there is an issue with the recording service, and it’s not fully finishing processing.
For the recordings that are not able to be retrieved in my application, I go into the Zoom UI, and look at the recordings record to see which files are available. Each time, there is only a couple second long .m4a file, but nothing more. Generally with recordings, there is a .mp4 file that should be retrievable as well, and this is where my application is failing.
**Error**
Only a .m4a file, no .mp4 file, and recording is no longer processing.
**Which App Type (OAuth / Chatbot / JWT / Webhook)?**
Webhook/JWT
**Which Endpoint/s?**
Webhook: `recording.completed`
API: `/meetings/{meeting_id}`
API: `/past_meetings/{meeting_id}`
**How To Reproduce (If applicable)**
N/A
**Screenshots (If applicable)**
**Additional context**
I was noticing when I hit the api endpoint on one of the meetings for `meetings/{meeting_id}`, I was seeing a status of `waiting`, and I was able to see this same meeting under `past_meeting/{meeting_id}` with an end\_time established. In my experience, when a meeting is ended, it should not show in the `meetings/{meeting_id}` endpoint, and only in the `past_meetings/{meeting_id}` endpoint.
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### Author:  [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)
#### Post date: [September 1, 2020, 10:52pm UTC](https://devforum.zoom.us/t/recordings-not-processing-correctly/28823/2 "2020-09-01T22:52:55Z")
Hey @Ajezior
Thanks for posting on the Zoom Devforum! I am still learning, but I will try my best to help answer your question. 🙂
Checkout these related threads that may have the answer you are looking for:
> [@Webhook Recording for Cloud only?](https://devforum.zoom.us/t/-/5739):
>
> Description/Error Question/Clarification. Does the new webhook for recordings only fire for cloud recordings? For example, if user has the meeting set to record local, I would like to still get recording started, recording completed, etc. Will the webhook still fire for local recording? Which Endpoint/s or App Types webhooks - recording
> [@meeting recording for developer account](https://devforum.zoom.us/t/-/417):
>
> is cloud recording disabled for developer account? I am trying to download a meeting recording that I had conducted, using [https://api.zoom.us/v1/recording/get](https://api.zoom.us/v1/recording/get) but i get ‘there is no recording for this meeting message’. I am passing the uuid as the meeting id. The meeting recording did get saved on my local machine when the meeting ended but I cannot retrieve the recording to test the get recording service.
If these threads did not help, please let us know by replying back here and someone from the Developer Relations team will get back to you shortly.
Thanks,
DeveloperBot
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### Author:  [@Ajezior](https://devforum.zoom.us/u/Ajezior)
#### Post date: [September 1, 2020, 10:56pm UTC](https://devforum.zoom.us/t/recordings-not-processing-correctly/28823/3 "2020-09-01T22:56:20Z")
Neither of these posts are related to my issue.
---
### Author:  [@tommy](https://devforum.zoom.us/u/tommy)
#### Post date: [September 4, 2020, 6:51pm UTC](https://devforum.zoom.us/t/recordings-not-processing-correctly/28823/4 "2020-09-04T18:51:26Z")
Hey @Ajezior,
Can you share these details and the meetingIDs of the recordings that were not working to [developersupport@zoom.us](mailto:developersupport@zoom.us)?
We will assist you further there. 🙂
Thanks,
Tommy
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### Author:  [@system](https://devforum.zoom.us/u/system)
#### Post date: [October 5, 2020, 4:51am UTC](https://devforum.zoom.us/t/recordings-not-processing-correctly/28823/5 "2020-10-05T04:51:31Z")
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