# Removing a user throws fps error

**URL:** <https://devforum.zoom.us/t/removing-a-user-throws-fps-error/41079>\
**Category:** Web\
**Created:** [January 20, 2021, 12:27pm UTC](https://devforum.zoom.us/t/removing-a-user-throws-fps-error/41079 "2021-01-20T12:27:39Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![hasan.md](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/hasan.md/32/19300_2.png) [@hasan.md](https://devforum.zoom.us/u/hasan.md)\
**Post date:** [January 20, 2021, 12:27pm UTC](https://devforum.zoom.us/t/removing-a-user-throws-fps-error/41079/1 "2021-01-20T12:27:39Z")

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Hi guys,

i can’t seem to remove a user even though i am a host.  
client.removeUser(userId) throws fps error, type “OPERATION\_TIMEOUT”.

Fully customizable sdk documentation says host should be allowed to remove a user. But user removal was not implemented in sample web app.

Any help will be greatly appreciated.  
Thanks in advance,  
Md. Mehedi

 ![zoomerror3](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/2/1/21bd6e964fb3c73daa1a4be3221d6743957fe815.png)

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [January 21, 2021, 11:50pm UTC](https://devforum.zoom.us/t/removing-a-user-throws-fps-error/41079/2 "2021-01-21T23:50:53Z")

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Hey @hasan.md ,

We are in the process of investigating this issue, can you please provide steps to reproduce it? 🙂

Thanks,  
Tommy