# Request RTMS access for user-managed General App (meeting chat only)

**URL:** <https://devforum.zoom.us/t/request-rtms-access-for-user-managed-general-app-meeting-chat-only/147667>\
**Category:** Realtime Media Streams\
**Created:** [November 4, 2026, 2:54am UTC](https://devforum.zoom.us/t/request-rtms-access-for-user-managed-general-app-meeting-chat-only/147667 "2026-11-04T02:54:07Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![RobinLess](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/robinless/32/77710_2.png) [@RobinLess](https://devforum.zoom.us/u/RobinLess)\
**Post date:** [November 4, 2026, 2:54am UTC](https://devforum.zoom.us/t/request-rtms-access-for-user-managed-general-app-meeting-chat-only/147667/1 "2026-11-04T02:54:07Z")

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Hello, I’d like to request RTMS access for my user-managed General App “MeetingBackstage Studio” (development, Client ID: [oDzT62NaSBafZw9R07t0w]).

Use case: I’m a trainer/moderator. During my own Zoom meetings, the app receives the in-meeting chat (media type chat only, no audio/video) to show live graphics (world map of locations, polls, word cloud) in OBS. Meetings are hosted by my own account. No recording, no AI processing, data stays local.

Current status: Event subscription via WebSocket works (build\_connection success), scopes meeting:read:meeting\_chat, rtms:read:rtms\_started/stopped and meeting:update:participant\_rtms\_app\_status are added, auto-start for owned meetings is enabled, and the account setting “Share realtime meeting content with apps” is on. However, meeting.rtms\_started never arrives, and PATCH /live\_meetings/{meetingId}/rtms\_app/status returns 400 “Failed to perform RTMS app operation.”

Could you please enable RTMS for this app or tell me what is missing? Thank you!

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [November 4, 2026, 2:59am UTC](https://devforum.zoom.us/t/request-rtms-access-for-user-managed-general-app-meeting-chat-only/147667/2 "2026-11-04T02:59:22Z")

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Hey @RobinLess  
Thanks for reaching out to us! Happy to hear you are looking to build with RTMS  
You can now add this feature to your account here:

[https://zoom.us/pricing/developer?\_gl=1\*1w3baqv\*\_gcl\_au\*NTQ5ODU1MjIwLjE3OTMxMjIyMzEuMTk5MDk1MzkzMy4xNzkzMzA0MzI5LjE3OTMzMDQzMjguNDc5OTk4MjI1LjE3OTMzMDQzMjkuMTc5MzMwNDMyOA](https://zoom.us/pricing/developer?_gl=1*1w3baqv*_gcl_au*NTQ5ODU1MjIwLjE3OTMxMjIyMzEuMTk5MDk1MzkzMy4xNzkzMzA0MzI5LjE3OTMzMDQzMjguNDc5OTk4MjI1LjE3OTMzMDQzMjkuMTc5MzMwNDMyOA).._\_ga_Nzk3Mjc3MTExLjE3NzQzNjE5NjA._\_ga\_L8TBF28DDX_czE3OTM3NjExNDQkbzg4JGcwJHQxNzkzNzYxMTQ0JGo2MCRsMCRoMA..