# Requesting Approval for "In-webinar chat message received" Webhook

**URL:** <https://devforum.zoom.us/t/requesting-approval-for-in-webinar-chat-message-received-webhook/131496>\
**Category:** Webinars\
**Tags:** webhooks\
**Created:** [April 15, 2025, 8:42am UTC](https://devforum.zoom.us/t/requesting-approval-for-in-webinar-chat-message-received-webhook/131496 "2025-04-15T08:42:57Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![yoshiki](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/yoshiki/32/18791_2.png) [@yoshiki](https://devforum.zoom.us/u/yoshiki)\
**Post date:** [April 15, 2025, 8:42am UTC](https://devforum.zoom.us/t/requesting-approval-for-in-webinar-chat-message-received-webhook/131496/1 "2025-04-15T08:42:57Z")

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**API Endpoint(s) and/or Zoom API Event(s)**

- Zoom API Event: `webinar.chat_message_sent` (In-webinar chat message received)

**Description** We are developing a Marketplace app and need to enable the “In-webinar chat message received” event webhook to receive notifications when users send chat messages during a webinar. The documentation indicates that this feature requires approval from Zoom support.

Our main question is: **What is the specific process for obtaining approval to enable this webhook for our Marketplace app?**

**Error?** No specific error message, but we are seeking guidance on the approval process.

**How To Reproduce**

1. We initially contacted Zoom support via the general support request form ([Zoom 公式サポート | ヘルプセンター](https://support.zoom.com/hc/ja/new-request)) to request approval for the “In-webinar chat message received” webhook.
2. We received a response advising us to contact the developer team through the Zoom Developer Portal ([https://developers.zoom.us/](https://developers.zoom.us/)).
3. We navigated to the support section of the Developer Portal ([Support](https://developers.zoom.us/support/)) and attempted to open a ticket.
4. Clicking “Open a Ticket” redirected us back to the general support request form ([Zoom 公式サポート | ヘルプセンター](https://support.zoom.com/hc/ja/new-request)).
5. We contacted Zoom support again, explaining this loop.
6. We received a subsequent response recommending that we post our question here on the Developer Forum.

**Authentication method or app type** Marketplace App

**Any errors** No specific errors encountered, but we are unable to find the correct channel to request approval through the standard support ticket process.

Thank you for any assistance you can provide.

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [April 16, 2025, 11:34pm UTC](https://devforum.zoom.us/t/requesting-approval-for-in-webinar-chat-message-received-webhook/131496/2 "2025-04-16T23:34:06Z")

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Hi @yoshiki  
To be able to receive this webhook event, our Support team will need to enable a feature for you.  
I will create a support ticket on your behalf and you should be hearing back from that team soon